1123665 - Adding Conditional custom fields working fine with Firefox browser but its not supporting on IE and chrome

Status: RESOLVED WORKSFORME

(Bugzilla :: Creating/Changing Bugs, defect, P1)

Description

[santhosh]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36

Steps to reproduce:

step1 : create custom field 'fix'.
step2 : add condition when bug status ='resolved' then enable created custom 'fix'    field.


Actual results:

Its working fine with Firefox browser but its not supporting on IE 8 and chrome Version 39.0.2171.95.


Expected results:

It should work with IE and Chrome browser

Comment 1

[Andre Klapper]

Hi santhosh, 
unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report. 
"not supporting" is not a proper error description. Also, provide the exact Bugzilla version.

Comment 2

[Frédéric Buclin]

(In reply to Andre Klapper from comment #1)
> this report is not very useful because it does not describe the problem well.

I don't see which information is missing. It has all it needs to reproduce the issue (if the issue exists). Maybe we could add:

step3 : edit a bug and change its status to 'resolved'. The custom field 'fix' doesn't appear.

Comment 3

[Andre Klapper]

"The custom field 'fix' does not appear." is indeed a proper description, while "not supporting" can mean anything (some error message? some weird behavior?). Thanks for clarifying.

Comment 4

[santhosh]

Attachment: bugzilla error.jpg

Hi Andre & Frederic,

Please check the below details information on bug.

I had created custom field called 'fix available' . This custom field 'fix available' should display on condition .The condition is 

When bug status = 'resolved' then the custom field 'fix available' should be displayed.

Actual results:

Its working with Firefox browser but not working on IE and chrome.


Expected results:

It should work with IE and Chrome browser.

Please find the attached screen shot.

Thanks,
Santhosh

Comment 6

[:glob ✱]

santhosh,

what version of bugzilla are you using?

are there any javascript errors in IE and chrome?

Comment 7

[santhosh]

Hi Byron,

We are using Bugzilla 4.0.4 and no java script error's.

Comment 8

[Frédéric Buclin]

I tested with Chromium 39.0.2171.95 on both Bugzilla 5.1 and 4.0.15 and I cannot reproduce your issue. Maybe you have some customizations which break stuff.

Anyway, Bugzilla 4.0 is restricted to security fixes only. You should upgrade to 5.0rc1 or 4.4.7 and try to reproduce your issue.