Closed Bug 1125552 Opened 10 years ago Closed 10 years ago

since the last two updated of firefox for some weird reason which I am not sure of firefox freezes and it turns into white page

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
35 Branch
Platform:
x86_64
Windows 8
Type:
defect
Priority:
Not set
Severity:
major

Tracking

()

Status:
VERIFIED INCOMPLETE

People

(Reporter: argasmi, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Build ID: 20150108202552 Steps to reproduce: I can't really remember how it occurs. because it is bizarre and happens out of the blue. but I will rewind what I last did. I was watching a video on youtube so it must have been running in combination with flash. 2) here what triggered it. I tried to scroll up and down quickly and only the video was sliding up and down but with left overs that don't get cleaned while the rest of the other suggested video lists in youtube website don't move at all. so I tab to another app and then come back to firefox I find it all the firefox app white blank page nothing more. I had to close firefox and restart. Actual results: the result all the controls of firefox are gone and only white page is what I see on the screen. I was obliged to restart. since the last two updated of firefox for some weird reason which I am not sure of firefox freezes and it turns into white page. I can still hear the youtube video running and the app is still accessible but it is simply white. I can't tell what could be the reason. It might be an issue related to flash + new firefox 35 version is what I have installed right now. it keeps happening for at least 4 times so far that I encountered it. Expected results: this freeze/white page should not occur and the app should response normally. flash player that is installed on my machine is: 16,0,0,287. Systeminfo: Host Name: ***** OS Name: Microsoft Windows 8 OS Version: 6.2.9200 N/A Build 9200 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: ***** Registered Organization: Product ID: ***** Original Install Date: 2/19/2013, 10:51:02 PM System Boot Time: 1/19/2015, 12:49:26 AM System Manufacturer: SAMSUNG ELECTRONICS CO., LTD. System Model: 700Z3C/700Z5C System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineInt el ~1200 Mhz BIOS Version: Phoenix Technologies Ltd. P04ABJ, 9/19/2012 Windows Directory: C:\windows System Directory: C:\windows\system32 Boot Device: \Device\HarddiskVolume2 System Locale: en-us;English (United States) Input Locale: en-us;English (United States) Time Zone: (UTC-06:00) Central Time (US & Canada) Total Physical Memory: 7,894 MB Available Physical Memory: 4,078 MB Virtual Memory: Max Size: 9,750 MB Virtual Memory: Available: 4,362 MB Virtual Memory: In Use: 5,388 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: ****** Hotfix(s): 78 Hotfix(s) Installed. [01]: KB2712101_Microsoft-Windows-CameraCodec-Package [02]: KB2727528 [03]: KB2729462 [04]: KB2736693 [05]: KB2737084 [06]: KB2739987 [07]: KB2740443 [08]: KB2740446 [09]: KB2740448 [10]: KB2742614 [11]: KB2742616 [12]: KB2750149 [13]: KB2751352 [14]: KB2753842 [15]: KB2756872 [16]: KB2756923 [17]: KB2757638 [18]: KB2758246 [19]: KB2761094 [20]: KB2764870 [21]: KB2768703 [22]: KB2769034 [23]: KB2769165 [24]: KB2769166 [25]: KB2770660 [26]: KB2770917 [27]: KB2771431 [28]: KB2771744 [29]: KB2771821 [30]: KB2777166 [31]: KB2777294 [32]: KB2778171 [33]: KB2778344 [34]: KB2779562 [35]: KB2779768 [36]: KB2780342 [37]: KB2780523 [38]: KB2780541 [39]: KB2781197 [40]: KB2782419 [41]: KB2783251 [42]: KB2784160 [43]: KB2785094 [44]: KB2785220 [45]: KB2788350 [46]: KB2789649 [47]: KB2789650 [48]: KB2790655 [49]: KB2790907 [50]: KB2790920 [51]: KB2792009 [52]: KB2792100 [53]: KB2793210 [54]: KB2794599 [55]: KB2795944 [56]: KB2797052 [57]: KB2799494 [58]: KB2800033 [59]: KB2800088 [60]: KB2803676 [61]: KB2805940 [62]: KB2807986 [63]: KB2808735 [64]: KB2809289 [65]: KB2811660 [66]: KB2812822 [67]: KB2812829 [68]: KB2813170 [69]: KB2815769 [70]: KB2817183 [71]: KB2819372 [72]: KB2822241 [73]: KB2823233 [74]: KB2824670 [75]: KB2833510 [76]: KB2887535 [77]: KB2887536 [78]: KB2887537 Network Card(s): 3 NIC(s) Installed. [01]: Realtek PCIe GBE Family Controller Connection Name: Ethernet Status: Media disconnected [02]: Intel(R) Centrino(R) Advanced-N 6235 Connection Name: Wi-Fi DHCP Enabled: Yes DHCP Server: 172.31.98.1 IP address(es) [01]: 172.31.99.33 [02]: fe80::34fb:cbfe:4165:d9aa [03]: Bluetooth Device (Personal Area Network) Connection Name: Bluetooth Network Connection 2 Status: Media disconnected Hyper-V Requirements: VM Monitor Mode Extensions: Yes Virtualization Enabled In Firmware: Yes Second Level Address Translation: Yes Data Execution Prevention Available: Yes
Severity: normal → critical
>I was watching a video on youtube so it must have been running in combination with flash. Please check if the flash plugin is used or the html5 video player that is used on youtube for current Firefox versions. The URL of the video would be also good to know. >it keeps happening for at least 4 times so far that I encountered it. Always on Youtube ? Please type about:support (+enter) in the Firefox URL bar and post the graphic and extension section from that page to this bug report.
Flags: needinfo?(argasmi)
no response
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(argasmi)
Resolution: --- → INCOMPLETE
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