Consistent crashes with youtube video on Windows Vista machine

RESOLVED FIXED in Firefox 36



4 years ago
4 years ago


(Reporter: marcia, Assigned: mattwoodrow)


(Blocks: 1 bug, {crash})

38 Branch
Windows Vista

Firefox Tracking Flags

(firefox36 fixed, firefox37 fixed, firefox38 fixed)




(2 attachments)

Seen while running:

Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0 ID:20150128030203 CSet: b2b10231606b

1. Load youtube video in URL and run overnight on Vista hardware.
2. Sign back into machine after overnight run.

Crash reporter is consistently generated on both nightly and beta.

Most recent crash report is:

Hardware information:
Intel Pentium D CPU 2.80GHz 2.79 GHz
2.00 GB RAM
32 bit OS

Info from about:support

Application Basics

Name: Firefox
Version: 38.0a1
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0
Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days

Report ID: bp-b96cf391-caf1-44e1-89eb-6fa242150128
Submitted: 5 hours ago

Report ID: bp-16d7cedf-caa3-4c3b-8d37-cb6fc2150127
Submitted: 1 day ago

Report ID: bp-7acc822d-a452-423f-8a54-092132150126
Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)


Name: MemChaser
Version: 0.6
Enabled: true

Name: Nightly Tester Tools
Version: 3.7
Enabled: true
ID: {8620c15f-30dc-4dba-a131-7c5d20cf4a29}

Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Identity Safe Toolbar
Version: 2013.2.2.3
Enabled: false
ID: {F04D2D30-776C-4d02-8627-8E4385ECA58D}

Name: Search App by Ask
Version: 55.2
Enabled: false


Adapter Description: NVIDIA GeForce 8800 GTX
Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um
Adapter RAM: 768
Device ID: 0x0191
Direct2D Enabled: true
DirectWrite Enabled: true (7.0.6002.23200)
Driver Date: 10-2-2012
Driver Version:
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC)
Subsys ID: 039c10de
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8800 GTX Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

As suggested in the meeting, will try this video on other machines as well as with MSE pref'd off to see what happens.
Forgot to add that typically I have been playing the video in 720HD when I run these tests.
about:memory report captured while running with MSE.

This time the machine didn't go the sleep, and after some time running I came back to the machine to find the crash reporter up.


4 years ago
Blocks: 778617
Priority: -- → P1


4 years ago
Assignee: nobody → matt.woodrow

Comment 3

4 years ago
Posted patch Fix evictionSplinter Review
I set the eviction threshold to 10mb, and after 20 mins of 720p playback we end up with about 100mb of data in the ResourceQueue.

With the patch we're still at 10mb after 20mins.
Attachment #8556371 - Flags: review?(cajbir.bugzilla)


4 years ago
Attachment #8556371 - Flags: review?(cajbir.bugzilla) → review+
Comment on attachment 8556371 [details] [diff] [review]
Fix eviction

Review of attachment 8556371 [details] [diff] [review]:

Looks good to me.. As per IRC discussion.
Attachment #8556371 - Flags: review+


4 years ago
Keywords: crash
Comment on attachment 8556371 [details] [diff] [review]
Fix eviction

Approval Request Comment
[Feature/regressing bug #]: MSE
[User impact if declined]: Crashes viewing youtube videos.
[Describe test coverage new/current, TreeHerder]: Green on inbound. Presuming landing on m-c. 
[Risks and why]: Low. Straightforward leak fix and MSE-specific.
[String/UUID change made/needed]: None.
Attachment #8556371 - Flags: approval-mozilla-beta?
Attachment #8556371 - Flags: approval-mozilla-aurora?
status-firefox36: --- → affected
status-firefox37: --- → affected
status-firefox38: --- → affected
Last Resolved: 4 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla38
Attachment #8556371 - Flags: approval-mozilla-beta?
Attachment #8556371 - Flags: approval-mozilla-beta+
Attachment #8556371 - Flags: approval-mozilla-aurora?
Attachment #8556371 - Flags: approval-mozilla-aurora+
status-firefox36: affected → fixed
status-firefox38: affected → fixed
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