1127122 - Consistent crashes with youtube video on Windows Vista machine

Status: RESOLVED FIXED

(Core :: Audio/Video, defect, P1)

Description

[Marcia Knous [:marcia]]

Seen while running:

Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0 ID:20150128030203 CSet: b2b10231606b

STR:
1. Load youtube video in URL and run overnight on Vista hardware.
2. Sign back into machine after overnight run.

Crash reporter is consistently generated on both nightly and beta.

Most recent crash report is: https://crash-stats.mozilla.com/report/index/b96cf391-caf1-44e1-89eb-6fa242150128

Hardware information:
Intel Pentium D CPU 2.80GHz 2.79 GHz
2.00 GB RAM
32 bit OS

Info from about:support

Application Basics
------------------

Name: Firefox
Version: 38.0a1
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:38.0) Gecko/20100101 Firefox/38.0
Multiprocess Windows: 0/2

Crash Reports for the Last 3 Days
---------------------------------

Report ID: bp-b96cf391-caf1-44e1-89eb-6fa242150128
Submitted: 5 hours ago

Report ID: bp-16d7cedf-caa3-4c3b-8d37-cb6fc2150127
Submitted: 1 day ago

Report ID: bp-7acc822d-a452-423f-8a54-092132150126
Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions
----------

Name: MemChaser
Version: 0.6
Enabled: true
ID: [e-mail]

Name: Nightly Tester Tools
Version: 3.7
Enabled: true
ID: {8620c15f-30dc-4dba-a131-7c5d20cf4a29}

Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Identity Safe Toolbar
Version: 2013.2.2.3
Enabled: false
ID: {F04D2D30-776C-4d02-8627-8E4385ECA58D}

Name: Search App by Ask
Version: 55.2
Enabled: false
ID: [e-mail]

Graphics
--------

Adapter Description: NVIDIA GeForce 8800 GTX
Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um
Adapter RAM: 768
Device ID: 0x0191
Direct2D Enabled: true
DirectWrite Enabled: true (7.0.6002.23200)
Driver Date: 10-2-2012
Driver Version: 9.18.13.697
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC)
Subsys ID: 039c10de
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8800 GTX Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

As suggested in the meeting, will try this video on other machines as well as with MSE pref'd off to see what happens.

Comment 1

[Marcia Knous [:marcia]]

Forgot to add that typically I have been playing the video in 720HD when I run these tests.

Comment 2

[Marcia Knous [:marcia]]

Attachment: memory-report.json.gz

about:memory report captured while running with MSE.

This time the machine didn't go the sleep, and after some time running I came back to the machine to find the crash reporter up.

Comment 3

[Matt Woodrow (:mattwoodrow)]

Attachment: Fix eviction

I set the eviction threshold to 10mb, and after 20 mins of 720p playback we end up with about 100mb of data in the ResourceQueue.

With the patch we're still at 10mb after 20mins.

Comment 4

[Jean-Yves Avenard [:jya]]

Comment on attachment 8556371 [details] [diff] [review]
Fix eviction

Review of attachment 8556371 [details] [diff] [review]:
-----------------------------------------------------------------

Looks good to me.. As per IRC discussion.

Comment 5

[Matt Woodrow (:mattwoodrow)]

 https://hg.mozilla.org/integration/mozilla-inbound/rev/1e5647b23d2e

Comment 6

[Ralph Giles (:rillian)]

Comment on attachment 8556371 [details] [diff] [review]
Fix eviction

Approval Request Comment
[Feature/regressing bug #]: MSE
[User impact if declined]: Crashes viewing youtube videos.
[Describe test coverage new/current, TreeHerder]: Green on inbound. Presuming landing on m-c. 
[Risks and why]: Low. Straightforward leak fix and MSE-specific.
[String/UUID change made/needed]: None.

Comment 7

[Wes Kocher (:KWierso) (Not reading bugmail; email directly if needed)]

https://hg.mozilla.org/mozilla-central/rev/1e5647b23d2e

Comment 8

[Ralph Giles (:rillian)]

https://hg.mozilla.org/releases/mozilla-beta/rev/ef10110ab600

Comment 9

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-aurora/rev/ebd697fe1d52