Closed Bug 1127145 Opened 9 years ago Closed 9 years ago

Watching youtube videos freezes and shutsdown pc using firefox beta

Categories

(Firefox :: Untriaged, defect, P5)

Product:
Firefox
Component:
Untriaged
Version:
36 Branch
Platform:
x86_64
Windows 7
Type:
defect

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: sunzzmike, Unassigned)

References

(Blocks 1 open bug)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20150126151838

Steps to reproduce:

Watching a video at max quality on youtube in 60 fps


Actual results:

Hey there, im using the firefox beta 36.0 so i can view videos of youtube in 60fps, if i watch some really fast paced videos my pc freezes and then turns itself off lol, not sure why and its never happened before i installed the beta. Crashed 3 times now. Just thought id let you guys know


Expected results:

Not crash ofcourse :P
Sunzz, thanks for the report! When you say your pc freezes and turns itself off, do you see a blue screen when that happens, or does the screen just go black/blank?

Sunzz also could you visit about:support, use the "copy data to clipboard" button and add it here either as an attachment or in a comment?

dmajor, can you suggest a way that we could get more data on this? Are there system logs or dumps which could help diagnose what's going on?
Flags: needinfo?(sunzzmike)
Flags: needinfo?(dmajor)
Just happened again while watching a youtube video. When the pc freezes any sound coming through my pc turns into a loud echo. Theres no blue screen or anything like that it just freezes the screen, sound echos badly and after 10 seconds or so it shuts down.i turn my pc back on and theres no error message of anything like that :S Really hope this helps as firefox is my favorite browser! :)

Here is the raw data you asked for :)

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    "supportURL": "https://support.mozilla.org/1/firefox/36.0/WINNT/en-US/",
    "numTotalWindows": 1,
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  "crashes": {
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    "pending": 1
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    "privacy.sanitize.migrateFx3Prefs": true,
    "storage.vacuum.last.places.sqlite": 1422587092,
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  "lockedPreferences": {},
  "graphics": {
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    "driverVersion": "9.18.13.4725",
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    "adapterDescription2": "",
    "adapterVendorID2": "",
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    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
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    "webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 780 Direct3D9Ex vs_3_0 ps_3_0)",
    "info": {
      "AzureCanvasBackend": "direct2d 1.1",
      "AzureSkiaAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d 1.1"
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  },
  "javaScript": {
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  "accessibility": {
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    "forceDisabled": 0
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}
Flags: needinfo?(sunzzmike)
Sunzz can you go to: 
Control Panel -> System and Security -> Action Center -> Maintenance
and pull up the "View reliability history" chart.

Do you have any "Critical events" (red icon) near the date/time that these restarts happened?
If so, what does it say when you double-click the event?
Flags: needinfo?(dmajor) → needinfo?(sunzzmike)
(In reply to David Major [:dmajor] (UTC+13) from comment #3)
> Sunzz can you go to: 
> Control Panel -> System and Security -> Action Center -> Maintenance
> and pull up the "View reliability history" chart.
> 
> Do you have any "Critical events" (red icon) near the date/time that these
> restarts happened?
> If so, what does it say when you double-click the event?

i cant really give you that answer now as for some reason my videos arent playing in 60 fps anymore. its not using the flash player instead and when i used the youtube.com/html5 page and switch it to that player its only 720p 30 fps. Whats changed? :(
Flags: needinfo?(sunzzmike)
(In reply to Sunzz from comment #4)
> i cant really give you that answer now as for some reason my videos arent
> playing in 60 fps anymore. its not using the flash player instead and when i
> used the youtube.com/html5 page and switch it to that player its only 720p
> 30 fps. Whats changed? :(

We disabled MSE in Firefox 36 beta 7 in favour of using the Flash fallback. We enable it again in Firefox 37 which goes to beta next week.
Priority: -- → P5
Don't know if this is related but in Firefox 39 firefox freezes when I go to Youtube even without playing a video.  tried migrating back to 38 and it still freezes. I have to invoke task manager and force quit firefox.  I have not seen anything this serious in many months.  Task manager reports firefox is eating up vast amounts of memory, as much as 800 megabytes and normally over 300 megabytes even sitting on the home page doing nothing.  I tried seamonkey and it doesn't freeze, but won't play Youtube videos.
(In reply to p_mccarthy from comment #6)
> Don't know if this is related but in Firefox 39 firefox freezes when I go to
> Youtube even without playing a video.  tried migrating back to 38 and it
> still freezes. I have to invoke task manager and force quit firefox.  I have
> not seen anything this serious in many months.  Task manager reports firefox
> is eating up vast amounts of memory, as much as 800 megabytes and normally
> over 300 megabytes even sitting on the home page doing nothing.  I tried
> seamonkey and it doesn't freeze, but won't play Youtube videos.

Can you file a separate bug, add your about:support info and needinfo me please? The original bug looks suspiciously like an overheating issue.
Flags: needinfo?(p_mccarthy)
Closing as no answer in 6 months.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(p_mccarthy)
Resolution: --- → WORKSFORME
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