1130877 - Need to forget wifi after entering wrong password

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Wifi, defect)

Description

[Dale Harvey (:daleharvey)]

Enter the wrong password when connecting to wifi, you can then never connect to that wifi until you forget it

Comment 1

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

fyi.  It's a bad UX experience.  Maybe backlog?

Comment 2

[Stephany Wilkes]

This is awful and I'd count this a bug, not just polish at all. This blocks the user from a key use.

Comment 3

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Based on UX feedback, noming for blocking 2.2

Comment 4

[Vincent Chang[:vchang][changyihsin]]

Does it happen in Flame as well? What kind of security type in AP settings? WPA_PSK?

Comment 5

[Dale Harvey (:daleharvey)]

Its happening on my flame, the wireless point is WPA-PSK

Comment 6

[Vincent Chang[:vchang][changyihsin]]

It takes about 30 seconds to retry connection and pops up a dialogue to allow user to re-enter the password. I use Flame to do the test. Is it similar to your test result?

Comment 7

[Vincent Chang[:vchang][changyihsin]]

NI reporters to confirm the details

Comment 8

[Dale Harvey (:daleharvey)]

Hey

It looks like I was being somewhat impatient, I tried again and after around 60 seconds I get a dialog explaining that it cant connect due to authentication at which point I can reenter my password and connect

During that 60 second it looks like it sits in an idle state then tries to reconnect multiple times at which point I cant enter the correct password.

Comment 9

[bhavana bajaj [:bajaj]]

(In reply to Naoki Hirata :nhirata (please use needinfo instead of cc) from comment #3)
> Based on UX feedback, noming for blocking 2.2

This basically sounds like an enhancement to me given that it reproduces across releases. I don't think we can block on this at this time when we are so close to 2.2 FC. probably an enhancement that the wifi team can keep track of.

Comment 10

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Agreed.  We need some feedback or a method to allow a user to cancel and retype a password.

I was also impatient.  I had done a slightly different situation, where I changed my network password for wifi instead.

Pinging ux for a possible revamp in 3.0 for better ux.

Comment 11

[Stephany Wilkes]

We can do that once we have a clue about what 3.0 will look like and be comprised of. :-)

Comment 13

[Eric Chang [:ericcc] [:echang]]

From
https://bugzilla.mozilla.org/show_bug.cgi?id=1172451#c0

[1.Description]:
[Flame v2.2 & v3.0][Nexus v2.2 & v3.0][Wifi] When you conect a wifi with a wrong password for many times, you forget it in Manage Networks view. But you can not conect this Wifi any more. When you go to Manage Networks view, this wifi still exists.

Found Time:04:36
See video:0436.mp4
See log:logcat_0436.txt

[2.Testing Steps]: 
1.Launch Setting->Wifi,enable Wifi.
2.Choose a wifi to cnnect and input a wrong password.
3.Tap the Wifi you selected over and over again.
4.Go to Manage Networks and forget it, and then tap the back icon.
5.Tap the Wifi Which you "Forget".
6,Repeat step4-5.

[3.Expected Result]: 
5.There is a box where you can input password.
6.The wifi you "Forget" does not exist in " Manage Networks".

[4.Actual Result]: 
5.You can not conect the wifi.
6.The wifi  you "Forget" still exists.

[5.Reproduction build]: 

Flame 2.2(affected):
Build ID               20150607002503
Gaia Revision          8fc797527a3eca7665bc1d1828848f2fb77ca99f
Gaia Date              2015-06-04 07:46:11
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/d213237e11e9
Gecko Version          37.0
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150607.035848
Firmware Date          Sun Jun  7 03:58:59 EDT 2015
Bootloader             L1TC000118D0

Flame 3.0(affected):
Build ID               20150607160204
Gaia Revision          1d62b32408567f9f7cf1c71c1e5a0c6593be757b
Gaia Date              2015-06-05 17:55:07
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/7d4ab4a9febd
Gecko Version          41.0a1
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150607.193246
Firmware Date          Sun Jun  7 19:32:58 EDT 2015
Bootloader             L1TC000118D0

Nexus5  2.2(affected):
Build ID               20150607002503
Gaia Revision          8fc797527a3eca7665bc1d1828848f2fb77ca99f
Gaia Date              2015-06-04 07:46:11
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/d213237e11e9
Gecko Version          37.0
Device Name            hammerhead
Firmware(Release)      5.1
Firmware(Incremental)  eng.cltbld.20150607.035410
Firmware Date          Sun Jun  7 03:54:26 EDT 2015
Bootloader             HHZ12f

Nexus5 3.0 (affected):
Build ID               20150607160204
Gaia Revision          1d62b32408567f9f7cf1c71c1e5a0c6593be757b
Gaia Date              2015-06-05 17:55:07
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/7d4ab4a9febd
Gecko Version          41.0a1
Device Name            hammerhead
Firmware(Release)      5.1
Firmware(Incremental)  eng.cltbld.20150607.193647
Firmware Date          Sun Jun  7 19:37:06 EDT 2015
Bootloader             HHZ12f

[6.Reproduction Frequency]: 
occasionally Recurrence,4/5

[7.TCID]: 
Free Test

Comment 14

[[e-mail]]

We need UX involvement to define a better wifi settings procedure when wrong password is entered.

Comment 15

[Harly Hsu[:harly]]

From a UX perspective, I think the correct flow should be after the user type in a password, system will try to connect to the wifi first, and display "Connecting..." under the wifi name. And it will display "Connecting..." until the wifi is either connected or it replies that the password is incorrect. When system got that reply, it will display the dialog to tell the user that it has failed to connect to the wifi.

Comment 16

[[e-mail]]

Thank Harly. 

I don't have time to deal with it yet until it gets priority, but take it for tracking.

Comment 17

[[e-mail]]

track it with backlog