Closed Bug 1138852 Opened 7 years ago Closed 7 years ago
[Nexus 5][Email]The Email page displays as blank when you launch Email app
[1.Description]: [Nexus 5][Flame v2.2][Email] After you launch Email, the page can't display any content. Found time:1:15 See attachment:115.mp4 and logcat_115.txt [2.Testing Steps]: 1.Launch Email. [3.Expected Result]: 1.The page should display "New Account" log in page. [4.Actual Result]: 1.The page displays as blank. [5.Reproduction build]: Nexus-5 version: Build ID 20150302162504 Gaia Revision 062d395273e70b8688a91b5a2b34c0cc7afc679f Gaia Date 2015-03-02 22:12:55 Gecko Revision https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/5a7cb3b9f78e Gecko Version 37.0 Device Name hammerhead Firmware(Release) 5.0 Firmware(Incremental) eng.cltbld.20150302.194900 Firmware Date Mon Mar 2 19:49:17 EST 2015 Bootloader HHZ12d Flame 2.2 version: Build ID 20150302002504 Gaia Revision 77609916ca5ab721150fab2b7bc5c37f43ee3a5a Gaia Date 2015-02-27 16:35:06 Gecko Revision https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/27ab8aa34201 Gecko Version 37.0 Device Name flame Firmware(Release) 4.4.2 Firmware(Incremental) eng.cltbld.20150302.042723 Firmware Date Mon Mar 2 04:27:34 EST 2015 Bootloader L1TC000118D0 Flame 3.0 version: Build ID 20150302010223 Gaia Revision f34ce82a840ad3c0aed3bfff18517b3f6a0eb37f Gaia Date 2015-02-27 15:48:31 Gecko Revision https://hg.mozilla.org/mozilla-central/rev/eea6188b9b05 Gecko Version 39.0a1 Device Name flame Firmware(Release) 4.4.2 Firmware(Incremental) eng.cltbld.20150302.043726 Firmware Date Mon Mar 2 04:37:37 EST 2015 Bootloader L1TC000118D0 [6.Reproduction Frequency]: Always Recurrence,5/5 [7.TCID]: 10744 [8.Note]: The bug does not exist in Flame 2.2.
[1.Description]: [Nexus 5][Email] After you launch Email, the page can't display any content.
Thank you for the log! This indicates the problem is that the worker thread is never starting up because of platform bug 1119157 which we are tracking in email as bug 1118711. It's a little scary that this is now reproducing with a rate of 100%! It's conceivable changes to email startup have made the probability of triggering a failure significantly greater, or it could be due to other platform changes. The black screen is a new manifestation of the problem, but is simply due to us invalidating the HTML fast-cache because of all the recent changes in the email app. If those changes had not happened the app would reuse the HTML cache but be entirely broken.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → DUPLICATE
We still have this issue on and off.
Status: RESOLVED → REOPENED
Resolution: DUPLICATE → ---
The issue still happened on latest nexus-5-l. Gaia-Rev 6a58c433c53c25e96e067a9b38bf1cc17307d5b2 Gecko-Rev https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/22b4d45fe055 Build-ID 20150318162504 Version 37.0 Device-Name hammerhead FW-Release 5.0
Bug 1119157 which resolves bug 1118711 is not yet landed on v2.2 and is only very recently landed on trunk gecko (in https://bugzilla.mozilla.org/show_bug.cgi?id=1119157#c54).
Status: REOPENED → RESOLVED
Closed: 7 years ago → 7 years ago
Resolution: --- → DUPLICATE
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