1139310 - [Nexus 5][Dialer]The control button in call out view does not work.

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Dialer, defect, P1)

Description

[Alissa（leave from Mozilla）]

Attachment: logcat3.txt

[1.Description]:
[Nexus 5][Dialer]The control button on call out page cannot work normally. This issue also exist while headset is plugged in or device is connected with BT headset.
Found at:15:15
See attachments: logcat3.txt.calloutpage.3gp

[2.Testing Steps]: 1.Plug in headset, and you have save some contacts.
2.Launch dialer.
3.Call out a contact number in keyboard view.
4.Receive the call in another device.
5.Tap the control button as mute, keyboard, add call, speaker, pause, endcall.
6.End call and repeat step 3-5 for 1-3 times.

[3.Expected Result]: 
5&6.The related function should work correctly.

[4.Actual Result]: 
5.Maybe the functions are normal, but sometimes they do not work.
6.These buttons do not work.

[5.Reproduction build]: 
N5:
Build ID               20150303002527
Gaia Revision          3d188c414e30acc392253d5389a42352fcfbc183
Gaia Date              2015-03-03 00:53:42
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/c89aad487aa5
Gecko Version          37.0
Device Name            hammerhead
Firmware(Release)      5.0
Firmware(Incremental)  eng.cltbld.20150303.040940
Firmware Date          Tue Mar  3 04:09:55 EST 2015
Bootloader             HHZ12d

Flame 2.2 build:
Build ID               20150303002527
Gaia Revision          3d188c414e30acc392253d5389a42352fcfbc183
Gaia Date              2015-03-03 00:53:42
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/c89aad487aa5
Gecko Version          37.0
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150303.034757
Firmware Date          Tue Mar  3 03:48:06 EST 2015
Bootloader             L1TC000118D0

Flame 3.0:
Build ID               20150303010233
Gaia Revision          c8ed1085a67490a1ecd7f275e5de9487e1b93b1d
Gaia Date              2015-03-02 20:14:21
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/0b3c520002ad
Gecko Version          39.0a1
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150303.044015
Firmware Date          Tue Mar  3 04:40:27 EST 2015
Bootloader             L1TC000118D0

[6.Reproduction Frequency]: 
occasionally Recurrence,3/5

[7.TCID]: 
2096

[8.Note]:
The issue do not exist on Flame 2.2.

Comment 1

[Alissa（leave from Mozilla）]

Attachment: calloutpage.3gp

Comment 2

[Johan Lorenzo [:jlorenzo]]

[Blocking Requested - why for this release]: Functionality broken on the 2.2/Android L reference device.

Comment 3

[Hermes Cheng (inactive after July 27, 2015)]

ni myself to follow up

Comment 4

[Wesley Huang [:wesley_huang] (EPM) (NI me)]

Hermes, please clarify if this is issue is on GAIA or not.
We won't block if this is GAIA bug and Nexus5 only.

Comment 5

[Hermes Cheng (inactive after July 27, 2015)]

Attachment: Cannot answer or reject the phone call

I cannot really reproduce this problem. I used other phone to call Nexus 5 several times (more than 10), and got a similar issue. Nexus 5 cannot answer or reject the phone. The answer or reject button do not work, and the background is black like this screenshot.

Comment 6

[Hermes Cheng (inactive after July 27, 2015)]

Attachment: dialer.log

Here is the RIL log. Could you take a look if it is a RIL bug?

Comment 7

[Hsin-Yi Tsai (she/her) [:hsinyi]]

Hi Ben, please help comment 6, thank you.

Comment 8

[Hermes Cheng (inactive after July 27, 2015)]

Attachment: dialer-bt-headset.log

Another log, following the original STR more than 5 times to get the same issue.

Comment 9

[Ben Hsu [:HoPang]]

Hi, Hsinyi and Hermes

I've traced the logs, and I didn't find any hangUpCall request within the interval of the call being active and disconnected. To judge whether this bug is a RIL bug, I think we need some support from Gaia. 

Besides, I suggest using |adb logcat -v threadtime| than solely using |adb logcat|, since we can record more information with the extra parameter.

Comment 10

[Wesley Huang [:wesley_huang] (EPM) (NI me)]

Hi Doug,
Did dialer app actually call telephony API?
Can you tell from the dialer log?

Comment 11

[Doug Sherk (:drs) (inactive)]

I don't have a Nexus 5 to test with, and it seems that this only repros on it. I asked around and nobody on the Dialer team has a Nexus 5, either.

I tried reproing this on a 2.2 Flame and was unable to.

I'm guessing that the Callscreen is indeed not calling any of the telephony API functions. But the background being solid black shows that there's something else wrong before the Callscreen is even invoked.

Though I have no proof, I'm guessing that this is a RIL or otherwise platform issue. This doesn't happen on any other device, so the only possibility is that the Nexus 5 is exposing some kind of race or other problem that for some reason doesn't appear elsewhere.

Since the only thing I can help with is what I see, my only suggestion is to break here and check why we're getting no contact image:
https://github.com/mozilla-b2g/gaia/blob/master/apps/callscreen/js/handled_call.js#L211

You can needinfo me if there's any other info I can provide.

Comment 12

[Wesley Huang [:wesley_huang] (EPM) (NI me)]

triage: non-blocking for below reasons:
1. this bug happens only on Nexus5 which isn't the target device to ship
2. already put much efforts to investigate but without finding any evidence that this is relevant to Lollipo

Comment 13

[Alissa（leave from Mozilla）]

Attachment: logcat1.txt

Hi all,
In today's testing, while I call out a number, the same issue appeared, the screen is black and all the control button is disabled,but it just appear once, there is no special step, just call out.Upload the log and video.
Nexus5 2.2  
Build ID               20150409002503
Gaia Revision          ea735c21bfb0d78333213ff0376fce1eac89ead6
Gaia Date              2015-04-07 20:58:15
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/0efd5cdbe224
Gecko Version          37.0
Device Name            hammerhead
Firmware(Release)      5.0
Firmware(Incremental)  eng.cltbld.20150409.040813
Firmware Date          Thu Apr  9 04:08:30 EDT 2015
Bootloader             HHZ12d

Comment 14

[Alissa（leave from Mozilla）]

Attachment: VIDEO0509.3gp

Comment 15

[Alissa（leave from Mozilla）]

Hi Eric, could you help to check this issue? I test more 20 times, issue appeared once agian.

Comment 16

[Eric Chang [:ericcc] [:echang]]

Need to check in FLAME-L later.
whiteboard: [flame-l-testing-needed]

Comment 17

[Wesley Huang [:wesley_huang] (EPM) (NI me)]

[Tracking Requested - why for this release]:
backlog it first. will wait for further test input.

Comment 18

[Johan Lorenzo [:jlorenzo]]

Comms triage: P1 if it happens on the Flame under Android L.

Comment 19

[BMO Automation]

Firefox OS is not being worked on