crash in ntdll.dll@0x2d992 coming from mozilla::MFTDecoder::Release with Win10 and AMD graphics

RESOLVED FIXED in Firefox 37

Status

()

P1
critical
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: kairo, Assigned: mattwoodrow)

Tracking

(Blocks: 1 bug, {crash})

Trunk
mozilla39
x86
Windows NT
crash
Points:
---

Firefox Tracking Flags

(firefox37+ fixed, firefox38+ fixed, firefox39+ fixed)

Details

(crash signature)

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
This bug was filed from the Socorro interface and is 
report bp-6fc7fa0f-83b5-48d8-bc16-064e52150304.
=============================================================

This shows up high in stats for people on 37 Beta crashing on YouTube. All those people are on Windows 10 (Preview) and run AMD graphics adapters. The AMD/ATI drivers are on the stack in all those cases.

Some of the comments sound like people crash every single time they want to play a video on YouTube (see the link in the Crash Signature field for more stats and reports).
This is one of the top crash signatures on youtube URLs in 37 beta.
Is this the ATI issue you were looking at, or something else?
Flags: needinfo?(ajones)

Updated

4 years ago
Blocks: 778617

Updated

4 years ago
Priority: -- → P1

Comment 2

4 years ago
Matt, can we get a blacklist patch for this?
Flags: needinfo?(matt.woodrow)
This is spread out across dozens of DeviceIDs but they are all running ATI driver 15.200.1006.0.
Depends on: 1141816
(Reporter)

Comment 5

4 years ago
(In reply to Marcia Knous [:marcia - use ni] from comment #4)
> https://crash-stats.mozilla.com/report/list?signature=ntdll.dll@0x2d992 is
> the link to all the crashes.

FWIW, the Crash Signature field in here is linked to this as well nowadays. :)
(Assignee)

Comment 6

4 years ago
Do we have any machines that can reproduce this? It would be nice to be able to verify the blacklist entry.
Assignee: nobody → matt.woodrow
Flags: needinfo?(matt.woodrow)
Attachment #8575736 - Flags: review?(cpearce)
Attachment #8575736 - Flags: review?(cpearce) → review+
status-firefox37: --- → affected
status-firefox38: --- → affected
status-firefox39: --- → affected
tracking-firefox37: --- → +
tracking-firefox38: --- → +
tracking-firefox39: --- → +
https://hg.mozilla.org/mozilla-central/rev/78f687fd9c11
Status: NEW → RESOLVED
Last Resolved: 4 years ago
status-firefox39: affected → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla39
(In reply to Matt Woodrow (:mattwoodrow) from comment #6)
> Created attachment 8575736 [details] [diff] [review]
> Blacklist driver version
> 
> Do we have any machines that can reproduce this? It would be nice to be able
> to verify the blacklist entry.

I've ordered a Radeon HD 5450 to reproduce the issue. Hopefully it will arrive in the next day or so.
Windows 10 Preview works on the Radeon 5450 with the 14.201.1008.1002 driver. We can put this down to a duff driver.
Flags: needinfo?(ajones)
No longer depends on: 1141816
(Reporter)

Updated

4 years ago
Crash Signature: [@ ntdll.dll@0x2d992] → [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2]
Matt, can we have an uplift request to aurora & beta? Thanks
Flags: needinfo?(matt.woodrow)
(Assignee)

Comment 13

4 years ago
Comment on attachment 8575736 [details] [diff] [review]
Blacklist driver version

Approval Request Comment
[Feature/regressing bug #]: HTML5 video + DXVA
[User impact if declined]: Crashes for Win10 users with a specific driver.
[Describe test coverage new/current, TreeHerder]: Very little unfortunately, we don't have a device that reproduces this.
[Risks and why]: Very simple driver blacklist change
[String/UUID change made/needed]: None
Flags: needinfo?(matt.woodrow)
Attachment #8575736 - Flags: approval-mozilla-beta?
Attachment #8575736 - Flags: approval-mozilla-aurora?
Attachment #8575736 - Flags: approval-mozilla-beta?
Attachment #8575736 - Flags: approval-mozilla-beta+
Attachment #8575736 - Flags: approval-mozilla-aurora?
Attachment #8575736 - Flags: approval-mozilla-aurora+
(Reporter)

Updated

4 years ago
Crash Signature: [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2] → [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2] [@ RtlpWaitOnCriticalSection | atiumd64.dll@0x523ff]
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