Closed Bug 1139503 Opened 5 years ago Closed 5 years ago

crash in ntdll.dll@0x2d992 coming from mozilla::MFTDecoder::Release with Win10 and AMD graphics

Categories

(Core :: Audio/Video, defect, P1)

x86
Windows NT
defect

Tracking

()

RESOLVED FIXED
mozilla39
Tracking Status
firefox37 + fixed
firefox38 + fixed
firefox39 + fixed

People

(Reporter: kairo, Assigned: mattwoodrow)

References

(Blocks 1 open bug)

Details

(Keywords: crash)

Crash Data

Attachments

(1 file)

This bug was filed from the Socorro interface and is 
report bp-6fc7fa0f-83b5-48d8-bc16-064e52150304.
=============================================================

This shows up high in stats for people on 37 Beta crashing on YouTube. All those people are on Windows 10 (Preview) and run AMD graphics adapters. The AMD/ATI drivers are on the stack in all those cases.

Some of the comments sound like people crash every single time they want to play a video on YouTube (see the link in the Crash Signature field for more stats and reports).
This is one of the top crash signatures on youtube URLs in 37 beta.
Is this the ATI issue you were looking at, or something else?
Flags: needinfo?(ajones)
Blocks: MSE
Priority: -- → P1
Matt, can we get a blacklist patch for this?
Flags: needinfo?(matt.woodrow)
This is spread out across dozens of DeviceIDs but they are all running ATI driver 15.200.1006.0.
Depends on: 1141816
(In reply to Marcia Knous [:marcia - use ni] from comment #4)
> https://crash-stats.mozilla.com/report/list?signature=ntdll.dll@0x2d992 is
> the link to all the crashes.

FWIW, the Crash Signature field in here is linked to this as well nowadays. :)
Do we have any machines that can reproduce this? It would be nice to be able to verify the blacklist entry.
Assignee: nobody → matt.woodrow
Flags: needinfo?(matt.woodrow)
Attachment #8575736 - Flags: review?(cpearce)
Attachment #8575736 - Flags: review?(cpearce) → review+
https://hg.mozilla.org/mozilla-central/rev/78f687fd9c11
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla39
(In reply to Matt Woodrow (:mattwoodrow) from comment #6)
> Created attachment 8575736 [details] [diff] [review]
> Blacklist driver version
> 
> Do we have any machines that can reproduce this? It would be nice to be able
> to verify the blacklist entry.

I've ordered a Radeon HD 5450 to reproduce the issue. Hopefully it will arrive in the next day or so.
Windows 10 Preview works on the Radeon 5450 with the 14.201.1008.1002 driver. We can put this down to a duff driver.
Flags: needinfo?(ajones)
No longer depends on: 1141816
Crash Signature: [@ ntdll.dll@0x2d992] → [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2]
Matt, can we have an uplift request to aurora & beta? Thanks
Flags: needinfo?(matt.woodrow)
Comment on attachment 8575736 [details] [diff] [review]
Blacklist driver version

Approval Request Comment
[Feature/regressing bug #]: HTML5 video + DXVA
[User impact if declined]: Crashes for Win10 users with a specific driver.
[Describe test coverage new/current, TreeHerder]: Very little unfortunately, we don't have a device that reproduces this.
[Risks and why]: Very simple driver blacklist change
[String/UUID change made/needed]: None
Flags: needinfo?(matt.woodrow)
Attachment #8575736 - Flags: approval-mozilla-beta?
Attachment #8575736 - Flags: approval-mozilla-aurora?
Attachment #8575736 - Flags: approval-mozilla-beta?
Attachment #8575736 - Flags: approval-mozilla-beta+
Attachment #8575736 - Flags: approval-mozilla-aurora?
Attachment #8575736 - Flags: approval-mozilla-aurora+
Crash Signature: [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2] → [@ ntdll.dll@0x2d992] [@ RtlpWaitOnCriticalSection | RtlpEnterCriticalSectionContended | RtlEnterCriticalSection | atiumdag.dll@0x537f2] [@ RtlpWaitOnCriticalSection | atiumd64.dll@0x523ff]
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