1139503 - crash in ntdll.dll@0x2d992 coming from mozilla::MFTDecoder::Release with Win10 and AMD graphics

Status: RESOLVED FIXED

(Core :: Audio/Video, defect, P1)

Description

[Robert Kaiser]

This bug was filed from the Socorro interface and is 
report bp-6fc7fa0f-83b5-48d8-bc16-064e52150304.
=============================================================

This shows up high in stats for people on 37 Beta crashing on YouTube. All those people are on Windows 10 (Preview) and run AMD graphics adapters. The AMD/ATI drivers are on the stack in all those cases.

Some of the comments sound like people crash every single time they want to play a video on YouTube (see the link in the Crash Signature field for more stats and reports).

Comment 1

[(Away)]

This is one of the top crash signatures on youtube URLs in 37 beta.
Is this the ATI issue you were looking at, or something else?

Comment 2

[Sheila Mooney]

Matt, can we get a blacklist patch for this?

Comment 3

[(Away)]

This is spread out across dozens of DeviceIDs but they are all running ATI driver 15.200.1006.0.

Comment 4

[Marcia Knous [:marcia]]

https://crash-stats.mozilla.com/report/list?signature=ntdll.dll@0x2d992 is the link to all the crashes.

Comment 5

[Robert Kaiser]

(In reply to Marcia Knous [:marcia - use ni] from comment #4)
> https://crash-stats.mozilla.com/report/list?signature=ntdll.dll@0x2d992 is
> the link to all the crashes.

FWIW, the Crash Signature field in here is linked to this as well nowadays. :)

Comment 6

[Matt Woodrow (:mattwoodrow)]

Attachment: Blacklist driver version

Do we have any machines that can reproduce this? It would be nice to be able to verify the blacklist entry.

Comment 7

[Matt Woodrow (:mattwoodrow)]

Try build: https://treeherder.mozilla.org/#/jobs?repo=try&revision=11dd7ea1d201

Comment 8

[Matt Woodrow (:mattwoodrow)]

 https://hg.mozilla.org/integration/mozilla-inbound/rev/78f687fd9c11

Comment 9

[Carsten Book [:Tomcat]]

https://hg.mozilla.org/mozilla-central/rev/78f687fd9c11

Comment 10

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

(In reply to Matt Woodrow (:mattwoodrow) from comment #6)
> Created attachment 8575736 [details] [diff] [review]
> Blacklist driver version
> 
> Do we have any machines that can reproduce this? It would be nice to be able
> to verify the blacklist entry.

I've ordered a Radeon HD 5450 to reproduce the issue. Hopefully it will arrive in the next day or so.

Comment 11

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Windows 10 Preview works on the Radeon 5450 with the 14.201.1008.1002 driver. We can put this down to a duff driver.

Comment 12

[Sylvestre Ledru [:Sylvestre]]

Matt, can we have an uplift request to aurora & beta? Thanks

Comment 13

[Matt Woodrow (:mattwoodrow)]

Comment on attachment 8575736 [details] [diff] [review]
Blacklist driver version

Approval Request Comment
[Feature/regressing bug #]: HTML5 video + DXVA
[User impact if declined]: Crashes for Win10 users with a specific driver.
[Describe test coverage new/current, TreeHerder]: Very little unfortunately, we don't have a device that reproduces this.
[Risks and why]: Very simple driver blacklist change
[String/UUID change made/needed]: None

Comment 14

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-aurora/rev/519ee78e1f3a
https://hg.mozilla.org/releases/mozilla-beta/rev/5a8085d3a0fe