1141580 - write.skyword.com ssl_error_no_cypher_overlap

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Mike Aguilar]

Attachment: SSL Again.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150310030235

Steps to reproduce:

In Nightly or Firefox, I visit www.skyword.com and receive the error given. This has happened before but was resolved until this past weekend. I installed the updates (for Nightly) that came out last night and this morning, my time, hoping they would fix it, but it still happens. 


Actual results:

See image attached


Expected results:

I should have been allowed to log into my account like normal.

Comment 1

[Catalin Varga [QA][:VarCat]]

I didn't manage to reproduce this with FF 39. Can you please try to reproduce it using safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode), to be sure that the bug is not related with any of the installed add-ons .

Comment 2

[Mike Aguilar]

Safe mode same thing. 
Try to actually get to the login page. https://write.skyword.com/login.action;jsessionid=4A7CF11947B6646EF342DE555CFD0B77

Comment 3

[Mike Aguilar]

Attachment: Snap26.jpg

This is the version I just updated to.

Comment 4

[Catalin Varga [QA][:VarCat]]

The bug is reproducible with:

FF 39
Build Id: 20150311030203
https://write.skyword.com/login.action;jsessionid=4A7CF11947B6646EF342DE555CFD0B77

Comment 5

[u408661]

Yet another site that supports only RC4 (ssllabs ssltest confirms all TLS_RSA_WITH_RC4_128_SHA)

Comment 6

[Mike Aguilar]

I'm running regular FF at the moment and I can log in to my Dashboard on the Skyword site with it. I'm going to give Nightly a try in the morning it's pretty late right now. I only discovered that I could login using FF because the company's support group replied to my email wondering what version of FF I was using so I had to close Nightly (which has been acting a bit weird with not responding more than usual) and open FF to check. It's version 37.0.

Comment 7

[Masatoshi Kimura [:emk]]

Fixed.