1143657 - crash in nvwgf2um.dll@0xa59bf

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[Ada [:adalucinet]]

Reproducible with latest Nightly 39.0a1 - both e10s enabled/disabled
Platform(s): Windows 7 64-bit, Windows 8.1 64-bit

Steps to reproduce:
1. Launch Firefox and start a Hello conversation.
2. Select Share my tabs option.
3. Switch through tabs/stop sharing/restart sharing/switch again throught tabs/repeat

More reports: https://crash-stats.mozilla.com/signature/?signature=nvwgf2um.dll%400xa59bf&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&page=1

Same str, different signatures: 
-> bp-8c924111-07c7-4960-bda7-d17442150316
-> bp-ddb930ed-f967-43e0-b193-bbca42150316

Comment 1

[Mark Banner (:standard8)]

This looks like the Nvidia driver that is crashing. I'm not sure there's much to do here, except to try updating your drivers.

Moving this to core webrtc, as this wouldn't be loop specific.

Comment 2

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Please post you Graphics section from about:support.

Comment 3

[Ada [:adalucinet]]

(In reply to Virtual_ManPL [:Virtual] from comment #2)
> Please post you Graphics section from about:support.

Sure, here it is:

Adapter Description NVIDIA GeForce 210
Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM 1024
Device ID 0x0a65
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.16581)
Driver Date 7-2-2014
Driver Version 9.18.13.4052
GPU #2 Active false
GPU Accelerated Windows 2/2 Direct3D 11 (OMTC)
Subsys ID 040110b0
Vendor ID 0x10de
WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 210 Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote true
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0

Comment 4

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

It may be a driver bug, please update to the latest ones. Probably 341.44 in your case and redo the crashing STR.

Comment 5

[Ada [:adalucinet]]

After updating - driver now version 9.18.13.4144 - I still crash with the same str, but different signature: bp-173ac7f4-fb06-4d06-bbb1-fd96a2150319

Also encountered the below signatures - which seem pretty much related with the ones from this report - when I click on 'Share my Tabs' option without starting a conversation in latest Nightly e10s disabled, Windows 7 64-bit:

bp-bf061865-4b2b-414b-ae2c-f0d442150319
bp-36c37afd-8324-4634-9fe6-bc9df2150319
bp-ba83c0f2-c985-47a1-b778-7511d2150319
bp-20795d2b-7077-49fe-b2b9-221602150319
bp-17bed61f-afd4-4bbc-b05c-4d2a12150319

Any ideas?

Comment 6

[Maire Reavy [:mreavy]]

Looks like a graphics driver that's crashing.

Comment 7

[u279076]

Closing this bug report as there have been zero reports of this crash in the last 28 days.