Closed
Bug 1145739
Opened 10 years ago
Closed 10 years ago
Second Firefox 36.0.1 starts to black screen
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: feltnegj, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20150305021524
Steps to reproduce:
Start first Firefox and log into e.h. eBay. Launch second copy of Firefox with either a shortcut or start menu (not a tab in the first copy).
Actual results:
Second copy ALMOST always comes up with black screen. If, however, you first start a second tab in the first session using the "+", and THEN launch a second Firefox using the shortcut, it starts correctly. Safemode startup does not fix the problem.
Expected results:
Second Firefox should launch with startup screen.
Environment: Win 7 SP1 fully updated 64-bit, Dell 760 Core2 Duo E7400 @ 2.8GHz with 4GB RAM Intel Q45/Q43 Chipxet graphics.
I doubt 36.0.3 fixed this kind of issue, it was a security update.
If you meet this issue again, try:
1) with HWA disabled: https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration
2) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
In addition, type about:support in the location bar and paste the section "graphics".
Feel free to reopen this bug report if the issue is back.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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Description
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