1156391 - customizing Firefox not possible with its gigantic "customize Firefox" size

Status: RESOLVED INCOMPLETE

(Firefox :: Toolbars and Customization, defect)

Description

[Moltres Rider]

Attachment: screenshot of problem

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150402191859

Steps to reproduce:

click the three lines for options
click 'customize'
wait a couple of seconds for it to load


Actual results:

the "customize Firefox" becomes large and extends beyond the monitor even on high resolutions, on all computers. with no scroll bar, moving tool buttons and other buttons, and addon buttons to where you want them is NOT possible


Expected results:

the "customize Firefox" should stay within the range of the monitor after the couple of seconds it takes to load so you can move things where you want them or remove things that are out of reach and/or in odd spots or at least provide a scroll bar

Comment 1

[Andre Klapper]

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles

Comment 2

[Kanchan Kumari QA]

Hi Moltres, Can you still reproduce this issue in Firefox 42.0?

Comment 3

[Kanchan Kumari QA]

Attachment: Customize Screen - No issues.JPG

Comment 4

[Kanchan Kumari QA]

I tried duplicating this issue on Windows 10 x64 with a resolution of 1366 X 768 using below mentioned FireFox version but could not reproduce it. Attached is the screenshot from my computer.

Name 	        Firefox
Version 	42.0
Build ID 	20151029151421
User Agent 	Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

It would be great if you could try again after updating Firefox to version 42.0 and let us know if you still encounter the same issue.

Comment 5

[Kanchan Kumari QA]

Resolved-Incomplete due to time since last communication/update by reporter.
Please feel free to reopen if the error occurs in a current Firefox version.