Email body is not loading in webmail due to overly deep tag nesting

UNCONFIRMED
Unassigned

Status

()

P3
normal
UNCONFIRMED
4 years ago
a month ago

People

(Reporter: jayadut, Unassigned)

Tracking

37 Branch
All
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: DUPEME)

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
Created attachment 8595258 [details]
Mozilla.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150415140819

Steps to reproduce:

Email body /content is not loading. Any other browser I am able to see the body and content but same is not showing up in Firefox 37.0.1 .

It was loading earlier fine. Stopped after upgrading to the latest version of FF.


Actual results:

Email didn't load.


Expected results:

Email should have loaded.
(Reporter)

Updated

4 years ago
Severity: normal → major
OS: Unspecified → Windows 7
Priority: -- → P1
Hardware: Unspecified → All

Comment 1

4 years ago
Maybe cache issue.
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

In addition, try to remove the cookies from Gmail.

If that doesn't work, could you test with a fresh profile:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Severity: major → normal
Flags: needinfo?(jayadut)
Priority: P1 → --
(Reporter)

Comment 2

4 years ago
This is happening in multiple users where we are sending emails and everyone reporting saying the same that they are not able to see email.i myself checked clearing cache and cookies too.  If needed I can send the email in your email Id and you can check in different browsers. Let me know f that will help.
Flags: needinfo?(jayadut)
(Reporter)

Updated

4 years ago
Priority: -- → P2

Comment 3

4 years ago
My email address is in my nickname here.
(Reporter)

Comment 4

4 years ago
Sent you an email

Comment 5

4 years ago
I see that with Yahoo Mail: http://i.imgur.com/ZWO1axA.jpg
Is it normal?

If yes, is the issue only with Gmail?
(Reporter)

Comment 6

4 years ago
Correct this is the issue I was mentioning.. you can see the body of the email if u open in different browser lets say chrome. I sent you the email in Yahoo account, right? Do you want me to send any other email I'd?
(Reporter)

Comment 7

4 years ago
This is not normal. It has a bpdy which is visible in other browsers when opened the samE mail.

Comment 8

4 years ago
Indeed, with IE11, I can see the rest of the message: http://i.imgur.com/Aq0CI1q.jpg
With FF37, I'm able to see the message when I want to print it.

Updated

4 years ago
Component: Untriaged → Layout
Product: Firefox → Core
(Reporter)

Comment 9

4 years ago
Yes,  we are also facing the same. In print the whole content is visible even in ff37 also.
Loic or Jaya, can you send me the mail in question please?
Flags: needinfo?(jayadut)
Flags: needinfo?(epinal99-bugzilla2)
(Reporter)

Comment 11

4 years ago
Sent you the email. 

Thanks,
Flags: needinfo?(jayadut)
Thanks.

The mail has a ton of unclosed elements around the actual content.  When viewed in webmail, the nesting depth of that plus the webmail UI is high enough that our parser starts dropping things from the document to avoid out-of-stack recursion crashes.
Flags: needinfo?(epinal99-bugzilla2)
Summary: Email body is not loading → Email body is not loading in webmail due to overly deep tag nesting
Whiteboard: DUPEME
(Reporter)

Comment 13

4 years ago
Is this check newly introduced?  This same email content is being used from more than 4 months but never happened this. The issue appearing with recent version onlym
> Is this check newly introduced? 

Not as far as I know.  I just tried Firefox 20 with the mail you sent me (viewed in gmail) and I see the same issue.  And the same thing with Firefox 4.
Moving to p3 because no activity for at least 1 year(s).
See https://github.com/mozilla/bug-handling/blob/master/policy/triage-bugzilla.md#how-do-you-triage for more information
Priority: P2 → P3
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