1157288 - Printing PDF Causes "Unexpected Error" (Affected By Zoom Level)

Status: RESOLVED WORKSFORME

(Firefox :: PDF Viewer, defect, P3)

Description

[kevidently]

Steps To Reproduce:

1.  Loaded PDF in Firefox (I used http://www.irs.gov/pub/irs-pdf/fw4.pdf )
2.  Set zoom to >= 125%
3.  Attempted to print the PDF



What Happened:

An error message was displayed

*************************
Printer Error

There was an unexpected problem while printing.
*************************



What Should Have Happened:

Should have seen the print dialog window.



Additional Notes:

When I set the zoom to 120% or less, there was no error message and the print dialog was displayed.



System/Build Info:

Name: Firefox
Version: 39.0a2
Build ID: 20150422004009
Update Channel: aurora
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:39.0) Gecko/20100101 Firefox/39.0

Comment 1

[Loic]

I tried ith FF40 on Win 7, no issue. I'm able to print (ith a virtual printer) the PDF with a zoom at 140%.
Does it work with a virtual printer?

Comment 2

[kevidently]

Just tested in FF40.  I tried with CUPS-PDF virtual printer.  I tried setting the system default printer to CUPS-PDF and also set that as the printer in "Page Setup".  I am seeing the exact same behavior as described above.  FWIW attaching screen shot of error message.  Maybe a Mac specific issue?


Name: Firefox
Version: 40.0a1
Build ID: 20150425030208
Update Channel: nightly
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:40.0) Gecko/20100101 Firefox/40.0

Comment 3

[kevidently]

Attachment: Bug 1157288 Error Message Displayed

Comment 4

[Loic]

(In reply to kevidently from comment #2)
>Maybe a Mac specific issue?

It could be, yes. Is the current FF37 affected by this issue too?

Comment 5

[kevidently]

(In reply to Loic from comment #4)

Yes I see this error in FF37 as well.

Comment 6

[Loic]

Ok, I see the issue with the resolution set at 100% in Win 7 (I was at 125% by default).

Regression range:
good=2014-08-20
bad=2014-08-21
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=ffdd1a398105&tochange=dac8b4a0bd7c

Maybe a dupe.

Comment 7

[Alice0775 White]

Please describe detailed steps(step by step, zoom where?)

Comment 8

[Loic]

STR:
1) Set Windows resolution at 100%
2) Open http://www.irs.gov/pub/irs-pdf/fw4.pdf
3) Set the "automatic zoom" to 140% or 150% in PDF Viewer
4) Ctrl+P

Result: unexpected error when printing

Comment 9

[Alice0775 White]

Thanks,

On Windows7, I got a different range.

STR:
1) Set Windows resolution at 100%
2) Open http://www.irs.gov/pub/irs-pdf/fw4.pdf
3) Set the "automatic zoom" to 100% in PDF Viewer
4) Ctrl+P, then [Cancel] when print dialog pops up

5) Repeat step 4) with different zoom level(125%, 150%, 200%, 100%, 125%, ...) until error comes up. (maybe few times)

Result: unexpected error when printing

Pushlog:
https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=888d54549b20&tochange=22ddd7bc3689

Triggered by: 0a116777ec21 Ryan VanderMeulen — Bug 1025878 - Update pdf.js to version 1.0.370. r=yury

Comment 10

[Loic]

Well, I tested again with resolution at 125% in Win 7, I'm able to reproduce it by selecting a huge automatic zoom like 300 or 400%
And I got a similar regression range:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=bb35d1b73634&tochange=37f08ddaea48

with
Ryan VanderMeulen — Bug 1025878 - Update pdf.js to version 1.0.370. r=yury

probably triggered by:
#4942 Add larger zoom values to zoom dropdown box

Comment 11

[[SV Manager] Florin Mezei, QA (:FlorinMezei)]

The bug seems to have been confirmed a while ago and apparently still reproduces in Firefox 41 beta 7.

Comment 12

[Vasilica Tamas, QA [:vtamas]]

We were able to reproduce this issue on Firefox 43 beta 6 under Mac OS X 10.9.5 and also using Windows 7 64-bit and Ubuntu 14.04 32-bit.

Comment 13

[Sylvestre Ledru [:Sylvestre]]

Moving to p3 because no activity for at least 1 year(s).
See https://github.com/mozilla/bug-handling/blob/master/policy/triage-bugzilla.md#how-do-you-triage for more information

Comment 14

[Marco Castelluccio [:marco]]

Is this still reproducible?

Comment 15

[Alice0775 White]

I cannot reproduce in 91.0.3esr - 97.0a1 wondows10.

Comment 16

[Marco Castelluccio [:marco]]

Let's call this fixed then.
It'd be nice to know what fixed it.