Firefox and Thunderbird freezes entire system after a few seconds of use

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
RESOLVED INCOMPLETE
3 years ago
2 years ago

People

(Reporter: contact, Unassigned, NeedInfo)

Tracking

37 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150417180400

Steps to reproduce:

Open Firefox. Wait.

With machine settings below:

Description: Ubuntu Vivid Vervet (development branch)
Release: 15.04

firefox:
  Installed: 36.0.1+build2-0ubuntu1
  Candidate: 36.0.1+build2-0ubuntu1
  Version table:
 *** 36.0.1+build2-0ubuntu1 0
        500 http://mirrors.accretive-networks.net/ubuntu/ vivid/main amd64 Packages
        100 /var/lib/dpkg/status

The whole system freezes after opening firefox. Hard reset required.

Related bug:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1432488

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: firefox 36.0.1+build2-0ubuntu1
ProcVersionSignature: Ubuntu 3.19.0-9.9-generic 3.19.1
Uname: Linux 3.19.0-9-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.16.2-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: black 1959 F.... pulseaudio
 /dev/snd/controlC0: black 1959 F.... pulseaudio
BuildID: 20150306140302
Channel: Unavailable
CurrentDesktop: Unity
Date: Sun Mar 15 22:01:45 2015
EcryptfsInUse: Yes
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2014-04-21 (329 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IpRoute:
 default via 192.168.1.1 dev eth0 proto static metric 1024
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.100
IwConfig:
 eth0 no wireless extensions.

 eth1 no wireless extensions.

 lo no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-d89e64a8-90ce-4922-add5-6cfba2140512
PrefSources:
 prefs.js
 [Profile]/extensions/https-everywhere@eff.org/defaults/preferences/preferences.js
 [Profile]/extensions/{0AA9101C-D3C1-4129-A9B7-D778C6A17F82}/defaults/preferences/rikaichan.js
Profiles: Profile0 (Default) - LastVersion=36.0.1/20150306140302
RelatedPackageVersions:
 google-talkplugin 5.38.5.0-1
 rhythmbox-mozilla 3.1-1ubuntu2
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-d89e64a8-90ce-4922-add5-6cfba2140512
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to vivid on 2015-03-16 (0 days ago)
dmi.bios.date: 05/19/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1605
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P6T DELUXE
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1605:bd05/19/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP6TDELUXE:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
no_proxy: localhost,127.0.0.0/8,::1


Actual results:

Full system freeze. Had to hard reset.


Expected results:

Open firefox and be usable.

Comment 1

3 years ago
Does the problem still occur using the release version of 15.04?
Flags: needinfo?(contact)
Based of lack of information from the reporter this bug will have the Status: Resolved as incomplete. @reporter: if you still have the problem reproducible (preferably on the latest stable release) please do not hesitate to reopen the issue while providing the requested additional details that could help us reproduce or identify your issue.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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