1166403 - [ConnectA2] Unable to Sync Contacts

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P1)

Description

[Michael Ellis]

Tested on Flame Device, v2.0 stable 

Connect A2 - After launch, granting "contacts" access, registration, and signing in, when the user attempts to sync their contacts with Connect A2, the app displays a message which reads "Loading..." but never completes the contact sync.  

Expected Result:  

App completes sync process and contacts are updated/displayed in app.

Comment 1

[Michael Ellis]

@Xoriant - Would you mind taking a look at this bug and providing your thoughts?

Comment 3

[Michael Ellis]

A fix for this bug has been submitted via "v017j."  We are awaiting feedback from app review team on this now.

Comment 4

[Xoraint_FFOSAppSupport]

We were not able to install the app on the following devices:-
1)FireFox - Spice Fireone	Idea:- 8422996761
2)Firefox - Intex	        Vodafone - 8879837518
we didn't received the code (tried calling also).

The application was installed successfully on the following devices,but we were able to re-produce the specified issue again. This issues has not been fixed.
1) FireFox - Zen	Reliance:- 9022 340 239
2) FireFox - Alcatel Onetouch	Airtel:- 7710 075 829

Comment 5

[Michael Ellis]

This bug has been resolved.  Fix has been tested and confirmed.

Comment 6

[Xoraint_FFOSAppSupport]

Tested on FireFox - Alcatel Onetouch (Vodafone:- 8879840983)

This issue is been resolved on above mentioned device.

We were not able to test on following devices due to unsuccessful installation.
FF - Spice Fireone
FF - Intex
FF - Zen

Comment 7

[Didem Ersoz [:didem]]

Could you clarify what issue you are running into when you try to install the new version? When you say unsuccessful installation, do you mean you couldn't download the app from the marketplace or you couldn't register? 

If it is the former, could it be from the data connection, have you tried both on data and wifi? 

Appreciate if you could more details. 

thanks,
didem

Comment 8

[Xoraint_FFOSAppSupport]

While installing on Spice & Intex devices we didn't received code through SMS, then we tried for calling option, it displayed the following message "using old version"" please contact".
Basically we were not able to register.

And when it comes to Zen, the device didn't detected the sim card.

Comment 9

[Didem Ersoz [:didem]]

Juanma,

Xoriant reported the issue of not being able to register, see comments above). This may be related to the complaint we received from Spice as well. Could you help investigate for a fix?

Thanks,
Didem

Comment 10

[Xoraint_FFOSAppSupport]

I have tested the installation part on below mentioned devices and also mentioned the comments for the same.
        Device                    Service Operator                Comments
FireFox - Spice Fireone	      Reliance:- 87673 17316	Successfully Installed - Via wifi
FireFox - (Alcatel Onetouch)  Idea:- 84229 96763	successfully installed
Firefox-  Intex	              Airtel:- 77100 75831	Message shown "using old version" please contact
FireFox - Alcatel Onetouch    Vodafone:- 88798 92683	successfully installed

Comment 11

[Xoraint_FFOSAppSupport]

Tried on other services also. Below mentioned are the status.

         Device                 Service Operator          Status
FireFox - Spice Fireone	      Aircel:- 82684 16662	successfully installed
FireFox - Spice Fireone	      Airtel:- 77100 75831	successfully installed
FireFox - Spice Fireone	      Airtel:- 77100 75832	successfully installed