1168289 - Plivo account balance is insufficient to make a call.

Status: VERIFIED FIXED

(Firefox OS Graveyard :: Gaia::UI Tests, defect)

Description

[William Hsu [:whsu]]

Insufficient Plivo account balance causes many failed Gaia UI tests.

@ Failed test cases:
  test_dialer_receive_call.TestReceiveCall.test_receive_call
  test_dialer_receive_call.TestReceiveCall.test_receive_call
  test_dialer_receive_call_with_locked_screen.TestReceiveCallScreenLocked.test_receive_call_with_locked_screen
  test_call_log_all_calls.TestCallLogAllCalls.test_call_log_all_calls
  test_call_log_all_calls.TestCallLogAllCalls.test_call_log_all_calls
  test_everythingme_launch_link.TestEverythingMeLaunchLink.test_launch_everything_me_link

@ Error message:
  Exception: Plivo account balance of 0.0995 is insufficient to make a call.

Comment 1

[William Hsu [:whsu]]

Hi, Johan,

Good day!

May I have your help?
Can you help top up Plivo account?

If you are not the right person to help with this request, can you help forward it?

Many thanks.

Comment 2

[Johan Lorenzo [:jlorenzo]]

Crap, it's been a while since I haven't checked the balance on Plivo. 6 months ago, I tried to add my debit card on the website, it didn't work (with no error message :( ). Tony Chung refilled the account at the time.

I tried again today: still not working and no error message. Moving the NI to the QA folks in the US who might be able to help us.

Comment 3

[William Hsu [:whsu]]

(In reply to Johan Lorenzo [:jlorenzo] (QA) from comment #2)
> Crap, it's been a while since I haven't checked the balance on Plivo. 6
> months ago, I tried to add my debit card on the website, it didn't work
> (with no error message :( ). Tony Chung refilled the account at the time.
> 
> I tried again today: still not working and no error message. Moving the NI
> to the QA folks in the US who might be able to help us.

Noted, and thank you Johan! :)

Comment 4

[Oliver Nelson [:oliverthor]]

Observed this on many test failures today in the mozilla-central.nightly bitbar smoke runs:
* test_dialer_receive_call.py
* test_dialer_receive_call_with_locked_screen.py
* test_dialer_clear_miss_call_notification.py
* test_dialer_receive_call_with_contact_photo.py
* test_dialer_miss_call_from_known_contact_notification.py 


http://jenkins1.qa.scl3.mozilla.com/view/UI/job/flame-kk-319.mozilla-central.nightly.ui.functional.non-smoke.2.bitbar/60/HTML_Report/
http://jenkins1.qa.scl3.mozilla.com/view/UI/job/flame-kk-319.mozilla-central.nightly.ui.functional.non-smoke.1.bitbar/60/HTML_Report/
http://jenkins1.qa.scl3.mozilla.com/view/UI/job/flame-kk-319.mozilla-central.nightly.ui.functional.non-smoke.2.bitbar/60/HTML_Report/

Comment 5

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

I think John or Geo was going to look into this?

Comment 6

[Geo Mealer [:geo] -- This account is inactive after 2015-07-07]

I've put a $25 recharge on the account (2-3 weeks worth) on my personal card to hold us over until I can check with Faramarz regarding getting reimbursed for a larger expense. I'll take assignment on the bug until then.

Comment 7

[Johan Lorenzo [:jlorenzo]]

Just run test_dialer_receive_call.py, and Plivo did call me. Thanks a lot, Geo!