Last Comment Bug 1168422 - Firefox has rendering issues with graphics on some sites and also randomly replaces graphics on interaction
: Firefox has rendering issues with graphics on some sites and also randomly re...
Status: RESOLVED WORKSFORME
[gfx-noted]
: testcase
Product: Core
Classification: Components
Component: Graphics (show other bugs)
: 38 Branch
: x86_64 Windows 7
-- normal (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
:
: Milan Sreckovic [:milan]
Mentors:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2015-05-26 08:36 PDT by udo.bugz
Modified: 2015-10-07 20:07 PDT (History)
4 users (show)
See Also:
Crash Signature:
(edit)
QA Whiteboard:
Iteration: ---
Points: ---
Has Regression Range: ---
Has STR: ---


Attachments
stripped-down version of the problematic Intranet page (testcase) (628.08 KB, application/x-compressed-tar)
2015-05-26 08:36 PDT, udo.bugz
no flags Details
Rendering in IE (correct, as expected) (120.36 KB, image/jpeg)
2015-05-26 08:38 PDT, udo.bugz
no flags Details
Rendering in Firefox 38.0.1 right after opening the page (119.15 KB, image/jpeg)
2015-05-26 08:39 PDT, udo.bugz
no flags Details
Rendering in Firefox after moving the mouse hovering another item. Some changed parts emphasized by me. Note that just the "box shadow" should change and that the graphics should not change at all. (125.92 KB, image/jpeg)
2015-05-26 08:41 PDT, udo.bugz
no flags Details
Left: screenshot of Add-ons-Manager at normal zoom (119.56 KB, image/jpeg)
2015-05-26 08:49 PDT, udo.bugz
no flags Details
Left: screenshot of Add-ons-Manager at normal zoom; Middle: ...when zoomed out (Ctrl + -) (notice the background); Right: ...zoomed out one more time (119.56 KB, image/jpeg)
2015-05-26 08:51 PDT, udo.bugz
no flags Details
Screenshot of the tabs row. There are 4 pinned tabs, but they are *not* loading anything despite the half loading anim. that appeared just due to the mouse hover. The fifth, normal tab is really loadi (3.29 KB, image/jpeg)
2015-05-26 09:02 PDT, udo.bugz
no flags Details

Description User image udo.bugz 2015-05-26 08:36:42 PDT
Created attachment 8610614 [details]
stripped-down version of the problematic Intranet page (testcase)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Build ID: 20150513174244

Steps to reproduce:

Open a Intranet launch page that's basically a collection of URLs.

I will attach a testcase.

The page worked fine up to one of the newer Firefox versions (33? I can't remember exactly). I hoped that the bug will be fixed but now with Firefox 38.0.1 I still have the same issue (which remained with all versions in between).


Actual results:

Graphics (icons) on that page are not being displayed correctly. Also, CSS hover effects (box shadow) randomly influence graphics on the same page that are however not affected by the CSS changes.

The problem is prominent with the mentioned Intanet page (will attach test case) but sometimes also happens on other, public web pages. Unfortunately I have no URL of a public web page to give you right now.

99% of public web pages work fine though.

Still, also the Firefox UI sometimes shows minor rendering problems.



Expected results:

No rendering problems.
Comment 1 User image udo.bugz 2015-05-26 08:38:26 PDT
Created attachment 8610616 [details]
Rendering in IE (correct, as expected)
Comment 2 User image udo.bugz 2015-05-26 08:39:15 PDT
Created attachment 8610617 [details]
Rendering in Firefox 38.0.1 right after opening the page
Comment 3 User image udo.bugz 2015-05-26 08:41:21 PDT
Created attachment 8610620 [details]
Rendering in Firefox after moving the mouse hovering another item. Some changed parts emphasized by me. Note that just the "box shadow" should change and that the graphics should not change at all.
Comment 4 User image udo.bugz 2015-05-26 08:45:12 PDT
This is with Windows 7 Prof Laptop. 64bit using an Nvidia Geforce GT 425M graphics card.

I have no kind of graphics problems with other Windows programs.
For example, the Google Earth Desktop Application runs without problems. 
Also, 3D Google Earth rendering *within* Firefox (google.com/maps) works flawlessly.

I tried to disable *all* Plugins and Extensions in Firefox - without any improvement.
I also tried to start Firefox with a new profile - still same problem.

However, starting Firefox in "safe mode" seems to avoid the problem!

I can't afford resetting Firefox as that would destroy too many settings, preferences etc. for me...
Comment 5 User image udo.bugz 2015-05-26 08:49:27 PDT
Created attachment 8610624 [details]
Left: screenshot of Add-ons-Manager at normal zoom
Comment 6 User image udo.bugz 2015-05-26 08:51:23 PDT
Created attachment 8610625 [details]
Left: screenshot of Add-ons-Manager at normal zoom; Middle: ...when zoomed out (Ctrl + -) (notice the background); Right: ...zoomed out one more time
Comment 7 User image udo.bugz 2015-05-26 09:02:03 PDT
Created attachment 8610630 [details]
Screenshot of the tabs row. There are 4 pinned tabs, but they are *not* loading anything despite the half loading anim. that appeared just due to the mouse hover. The fifth, normal tab is really loadi
Comment 8 User image Gingerbread Man 2015-05-26 09:17:32 PDT
Please start Firefox normally, then do the following:
1. Type about:support into the location bar, then press Enter.
2. Click the “Copy text to clipboard” button.
3. Paste the clipboard contents in a comment here.

Can you reproduce the issue when you do the following?
1. Paste the following into the location bar, then press Enter.
about:config?filter=direct2d
2. Click the “I'll be careful, I promise!” button to bypass the warning.
3. Double-click gfx.direct2d.use1_1 to set its value to false
4. Double-click gfx.content.azure.backends and set its value to direct2d,cairo
5. Double-click gfx.canvas.azure.backends and set its value to direct2d,cairo
6. Restart Firefox.

(In reply to udo.bugz from comment #0)
> The page worked fine up to one of the newer Firefox versions (33? I can't
> remember exactly).

Could you find out when the problem first manifested itself by testing the various versions? Please be sure to start each in a brand new profile, so as not to corrupt your current profile.
https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0/win32/en-US/
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0/win32/en-US/
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0/win32/en-US/
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/34.0/win32/en-US/
http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/33.0/win32/en-US/

(In reply to udo.bugz from comment #4)
> I tried to disable *all* Plugins and Extensions in Firefox - without any
> improvement.
> However, starting Firefox in "safe mode" seems to avoid the problem!

Aside from all extensions (not plug-ins), Safe Mode also disables hardware acceleration.

> I also tried to start Firefox with a new profile - still same problem.
> I can't afford resetting Firefox as that would destroy too many settings,
> preferences etc. for me...

If starting in a new profile didn't help, then using the Refresh Firefox feature wouldn't help either.
Comment 9 User image udo.bugz 2015-05-26 09:21:58 PDT
(In reply to Gingerbread Man from comment #8)
> Please start Firefox normally, then do the following:
> 1. Type about:support into the location bar, then press Enter.
> 2. Click the “Copy text to clipboard” button.
> 3. Paste the clipboard contents in a comment here.
> 
> Can you reproduce the issue when you do the following?
> 1. Paste the following into the location bar, then press Enter.
> about:config?filter=direct2d
> 2. Click the “I'll be careful, I promise!” button to bypass the warning.
> 3. Double-click gfx.direct2d.use1_1 to set its value to false
> 4. Double-click gfx.content.azure.backends and set its value to
> direct2d,cairo
> 5. Double-click gfx.canvas.azure.backends and set its value to direct2d,cairo
> 6. Restart Firefox.
> 
> (In reply to udo.bugz from comment #0)
> > The page worked fine up to one of the newer Firefox versions (33? I can't
> > remember exactly).
> 
> Could you find out when the problem first manifested itself by testing the
> various versions? Please be sure to start each in a brand new profile, so as
> not to corrupt your current profile.
> https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-
> profiles
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/34.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/33.0/win32/en-US/
> 
> (In reply to udo.bugz from comment #4)
> > I tried to disable *all* Plugins and Extensions in Firefox - without any
> > improvement.
> > However, starting Firefox in "safe mode" seems to avoid the problem!
> 
> Aside from all extensions (not plug-ins), Safe Mode also disables hardware
> acceleration.
> 
> > I also tried to start Firefox with a new profile - still same problem.
> > I can't afford resetting Firefox as that would destroy too many settings,
> > preferences etc. for me...
> 
> If starting in a new profile didn't help, then using the Refresh Firefox
> feature wouldn't help either.


Allgemeine Informationen
------------------------

Name: Firefox
Version: 38.0.1
Build-ID: 20150513174244
Update-Kanal: release
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Fenster mit mehreren Prozessen: 0/1 (Standard: false)

Absturzberichte der letzten 3 Tage
----------------------------------

Alle Absturzberichte

Erweiterungen
-------------

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Grafik
------

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Geräte-ID: 0x0df0
GPU #2 aktiv: false
GPU-beschleunigte Fenster: 1/1 Direct3D 11 (OMTC)
Karten-Beschreibung: NVIDIA GeForce GT 425M
Karten-RAM: 1024
Karten-Treiber: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
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windowLayerManagerRemote: true
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Wichtige modifizierte Einstellungen
-----------------------------------

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print.printer_Xerox_WC_PE120_Series_PCL_6.print_scaling: 1,00
print.printer_Xerox_WC_PE120_Series_PCL_6.print_shrink_to_fit: false
print.printer_Xerox_WC_PE120_Series_PCL_6.print_to_file: false
print.printer_Xerox_WC_PE120_Series_PCL_6.print_unwriteable_margin_bottom: 0
print.printer_Xerox_WC_PE120_Series_PCL_6.print_unwriteable_margin_left: 0
print.printer_Xerox_WC_PE120_Series_PCL_6.print_unwriteable_margin_right: 0
print.printer_Xerox_WC_PE120_Series_PCL_6.print_unwriteable_margin_top: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_bgcolor: false
print.printer_Xerox_WorkCentre_PE114_16_16e.print_bgimages: false
print.printer_Xerox_WorkCentre_PE114_16_16e.print_colorspace:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_command:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_downloadfonts: false
print.printer_Xerox_WorkCentre_PE114_16_16e.print_duplex: -912035490
print.printer_Xerox_WorkCentre_PE114_16_16e.print_edge_bottom: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_edge_left: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_edge_right: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_edge_top: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_evenpages: true
print.printer_Xerox_WorkCentre_PE114_16_16e.print_footercenter:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_footerleft: &PT
print.printer_Xerox_WorkCentre_PE114_16_16e.print_footerright: &D
print.printer_Xerox_WorkCentre_PE114_16_16e.print_headercenter:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_headerleft: &T
print.printer_Xerox_WorkCentre_PE114_16_16e.print_headerright: &U
print.printer_Xerox_WorkCentre_PE114_16_16e.print_in_color: true
print.printer_Xerox_WorkCentre_PE114_16_16e.print_margin_bottom: 0.5
print.printer_Xerox_WorkCentre_PE114_16_16e.print_margin_left: 0.5
print.printer_Xerox_WorkCentre_PE114_16_16e.print_margin_right: 0.5
print.printer_Xerox_WorkCentre_PE114_16_16e.print_margin_top: 0.5
print.printer_Xerox_WorkCentre_PE114_16_16e.print_oddpages: true
print.printer_Xerox_WorkCentre_PE114_16_16e.print_orientation: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_page_delay: 50
print.printer_Xerox_WorkCentre_PE114_16_16e.print_pagedelay: 500
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_data: 9
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_height: 11,00
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_name:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_size_type: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_size_unit: 1
print.printer_Xerox_WorkCentre_PE114_16_16e.print_paper_width: 8,50
print.printer_Xerox_WorkCentre_PE114_16_16e.print_plex_name:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_resolution: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_resolution_name:
print.printer_Xerox_WorkCentre_PE114_16_16e.print_reversed: false
print.printer_Xerox_WorkCentre_PE114_16_16e.print_scaling: 0,90
print.printer_Xerox_WorkCentre_PE114_16_16e.print_shrink_to_fit: true
print.printer_Xerox_WorkCentre_PE114_16_16e.print_to_file: false
print.printer_Xerox_WorkCentre_PE114_16_16e.print_unwriteable_margin_bottom: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_unwriteable_margin_left: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_unwriteable_margin_right: 0
print.printer_Xerox_WorkCentre_PE114_16_16e.print_unwriteable_margin_top: 0
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.popups.firstTime: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.enable_java: true
security.OCSP.disable_button.managecrl: false
security.OCSP.signingCA: Builtin Object Token:Verisign Class 1 Public Primary OCSP Responder
security.OCSP.URL:
security.warn_viewing_mixed: false
security.warn_viewing_mixed.show_once: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1430302057

Wichtige nicht veränderbare Einstellungen
-----------------------------------------

JavaScript
----------

Inkrementelle GC: true

Barrierefreiheit
----------------

Aktiviert: false
Barrierefreiheit verhindern: 0

Bibliotheken-Versionen
----------------------

NSPR
Minimal vorausgesetzte Version: 4.10.8
Verwendete Version: 4.10.8

NSS
Minimal vorausgesetzte Version: 3.18.1 Basic ECC
Verwendete Version: 3.18.1 Basic ECC

NSSSMIME
Minimal vorausgesetzte Version: 3.18.1 Basic ECC
Verwendete Version: 3.18.1 Basic ECC

NSSSSL
Minimal vorausgesetzte Version: 3.18.1 Basic ECC
Verwendete Version: 3.18.1 Basic ECC

NSSUTIL
Minimal vorausgesetzte Version: 3.18.1
Verwendete Version: 3.18.1

Experimentelle Funktionen
-------------------------
Comment 10 User image udo.bugz 2015-05-26 09:26:29 PDT
(In reply to Gingerbread Man from comment #8)
> Please start Firefox normally, then do the following:
> 1. Type about:support into the location bar, then press Enter.
> 2. Click the “Copy text to clipboard” button.
> 3. Paste the clipboard contents in a comment here.
> 
> Can you reproduce the issue when you do the following?
> 1. Paste the following into the location bar, then press Enter.
> about:config?filter=direct2d
> 2. Click the “I'll be careful, I promise!” button to bypass the warning.
> 3. Double-click gfx.direct2d.use1_1 to set its value to false
> 4. Double-click gfx.content.azure.backends and set its value to
> direct2d,cairo
> 5. Double-click gfx.canvas.azure.backends and set its value to direct2d,cairo
> 6. Restart Firefox.
> 
> (In reply to udo.bugz from comment #0)
> > The page worked fine up to one of the newer Firefox versions (33? I can't
> > remember exactly).
> 
> Could you find out when the problem first manifested itself by testing the
> various versions? Please be sure to start each in a brand new profile, so as
> not to corrupt your current profile.
> https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-
> profiles
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/35.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/34.0/win32/en-US/
> http://ftp.mozilla.org/pub/mozilla.org/firefox/releases/33.0/win32/en-US/
> 
> (In reply to udo.bugz from comment #4)
> > I tried to disable *all* Plugins and Extensions in Firefox - without any
> > improvement.
> > However, starting Firefox in "safe mode" seems to avoid the problem!
> 
> Aside from all extensions (not plug-ins), Safe Mode also disables hardware
> acceleration.
> 
> > I also tried to start Firefox with a new profile - still same problem.
> > I can't afford resetting Firefox as that would destroy too many settings,
> > preferences etc. for me...
> 
> If starting in a new profile didn't help, then using the Refresh Firefox
> feature wouldn't help either.

That seems to solve the problem. Does that have any negative impact on performance for me?
Comment 11 User image udo.bugz 2015-05-26 09:28:06 PDT
Sorry for the over-quote. Seems there is no way to remove a comment here.

Anyway, to clarify: setting the direct 2d config as suggested seems to solve the problem.
Comment 12 User image Nicolas Silva [:nical] 2015-05-26 10:42:16 PDT
Appears to be related to D2D 1.1. Bas, should we blacklist D2D1.1 for this driver version (it's from 2010)?
Comment 13 User image udo.bugz 2015-05-26 11:18:18 PDT
> Could you find out when the problem first manifested itself by testing the various versions? 
> Please be sure to start each in a brand new profile, so as not to corrupt your current profile.

The problem starts with Firefox 37.

I can reproduce the problem also with Firefox versions 35, 36 and 37 when setting "gfx.direct2d.use1_1" to true.

IMHO that's the only relevant setting since the older versions don't come with a "direct2d1.1" item in gfx.*.azure.backends.

My settings are still altered like suggested according to comment 8. Should I keep them that way now?
Comment 14 User image Gingerbread Man 2015-05-26 20:57:42 PDT
(In reply to udo.bugz from comment #13)
> My settings are still altered like suggested according to comment 8. Should
> I keep them that way now?

1. Update your graphics driver.
http://www.geforce.com/drivers
2. Paste the following into the location bar, then press Enter.
about:config?filter=direct2d
3. Click the “I'll be careful, I promise!” button to bypass the warning.
4. Right-click each preference and choose Reset if available (the option is grayed out when the preference is already at its default value).
5. Restart Firefox.
Comment 15 User image udo.bugz 2015-05-27 01:32:58 PDT
This is a laptop, so a direct driver update is not possible.
However, I updated the graphics driver to the latest available version using the VAIO Update program.

FYI, here is the Graphics section of the about:support page (after the update):



Grafik
Direct2D aktiviert	true
DirectWrite aktiviert	true (6.2.9200.17292)
Geräte-ID	0x0df0
GPU #2 aktiv	false
GPU-beschleunigte Fenster	1/1 Direct3D 11 (OMTC)
Karten-Beschreibung	NVIDIA GeForce GT 425M
Karten-RAM	1024
Karten-Treiber	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys-ID	00000000
Treiber-Datum	1-17-2011
Treiber-Version	8.17.12.6672
Vendor-ID	0x10de
WebGL-Renderer	Google Inc. -- ANGLE (NVIDIA GeForce GT 425M Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0


After resetting the Direct2D settings the problem *reappears*.

Then, after setting "gfx.direct2d.use1_1" to false again makes the problem disappear.

I'm sorry, but as you see I can't solve the problem by updating drivers...

What now?
Comment 16 User image Gingerbread Man 2015-05-27 09:47:23 PDT
(In reply to udo.bugz from comment #15)
> This is a laptop,

I know. I can see your graphics card type in the about:support Graphics section you posted.

> so a direct driver update is not possible.

Why not? On http://www.geforce.com/drivers select “GeForce 400M Series (Notebooks)” to find the appropriate graphics driver. What happens when you run the driver setup file?

> However, I updated the graphics driver to the latest available version using
> the VAIO Update program.
> Treiber-Datum	1-17-2011

Your graphics driver is still ancient. In contrast, the latest one from Nvidia is currently dated 2015-05-18.
Comment 17 User image udo.bugz 2015-05-28 05:16:31 PDT
>Why not? On http://www.geforce.com/drivers select “GeForce 400M Series (Notebooks)” to find the 
>appropriate graphics driver. What happens when you run the driver setup file?

I tried that some time ago when the problems described in this bug report began (since I also suspected an issue with the graphics card driver), however at that time the install refused to work and I was forced to use a driver provided by my Laptop vendor.

Anyway, I tried again today and could indeed install the driver directly from the Nvidia website.

I can't reproduce the rendering problems anymore - even with use_1.1 set to it's default value "true". :-)

So, this apparently solved the problem.

Thanks for your time!

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