Closed Bug 1168482 Opened 9 years ago Closed 9 years ago

[Realtimes][realplayer] App directs users to "download app"

Categories

(Web Compatibility :: Site Reports, defect)

Product:
Web Compatibility
Component:
Site Reports
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: mellis, Assigned: adora)

Details

RealTimes is an app by realnetworks which promises to take photos/videos from your device and automatically put together slideshows/collages set to music.  This is intended to make sharing your special moments (aka "stories") easier and simpler for users. However, when the user clicks on the "stories" tab w/in the app, they are prompted to DL the RealTimes app (which they have already done via MP).

This hosted app is a mobile site which, as is, does not deliver the promised app-functionality to the user. Instead, this app directs users to download a subsequent executable app/file.
@Adora - Can you please take a look at this bug and provide a comment?
Assignee: nobody → adora
Status: NEW → ASSIGNED
@Harald - As the Salesforce account owner for realnetworks, can you provide a comment on this bug?
Flags: needinfo?(hkirschner)
I assume you tested on FxOS, Michael?

We have an ongoing thread with them, I will cc you there.
Flags: needinfo?(hkirschner) → needinfo?(mellis)
This bug was found when tested on Mac and PC desktop devices. Apologies, I forgot to indicate this when filing the bug.
Flags: needinfo?(mellis)
I pinged our contact Puneet.
This issue has been fixed.  Closing the bug accordingly.
Status: ASSIGNED → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Web Compatibility
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