Closed Bug 1169235 Opened 10 years ago Closed 9 years ago

Firefox 38.0.1 freezes up on my MacBook

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
38 Branch
Platform:
x86_64
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: muschetto, Unassigned)

Details

(Keywords: hang)

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0 Build ID: 20150513174244 Steps to reproduce: It happens all the time when I am loading a page that has videos, such as cnn.com or nbcnews.com. Actual results: Page freezes up and Activity Monitor says "Firefox not responding." Expected results: Page should load and not freeze up.
Can you reproduce the issue with clean new fresh profile without any addons and plugins?
Flags: needinfo?(muschetto)
I have removed addons and deactivated plugins - same issue. I have tried "ask to activate" for plugins - same issue. I have uninstalled Firefox twice and reinstalled - same issue. I have also tried refresh - no change. I have also activated and deactivated "hardware acceleration" - no change in issue. For what it is worth, Safri works just fine on the same laptop. Hope this helps.
Flags: needinfo?(muschetto)
Here's part of crash report from a recent Firefox freeze up - hope this helps: Date/Time: 2015-05-28 11:49:23 -0500 OS Version: 10.10.3 (Build 14D136) Architecture: x86_64 Report Version: 21 Command: Firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 38.0.1 (3815.5.13) Parent: launchd [1] PID: 1960 Event: hang Duration: 1.70s (process was unresponsive for 17 seconds before sampling) Steps: 18 (100ms sampling interval) Hardware model: MacBookPro10,2 Active cpus: 4 Fan speed: 2157 rpm -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098489) [0x102200539] 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] Process: firefox (Firefox) [1960] Path: /Applications/Firefox.app/Contents/MacOS/firefox Architecture: x86_64 Parent: launchd [1] UID: 501 Task size: 155864 pages CPU Time: 0.015s Note: Unresponsive for 17 seconds before sampling Thread 0x4ad8e DispatchQueue 1 18 samples (1-18) priority 47 <frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098489) [0x102200539] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4ad9a DispatchQueue 2 18 samples (1-18) priority 47 <frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [139], IO policy important> 18 _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8d2f6a6a] 1-18 18 kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8549c232] 1-18 *18 ??? (kernel + 5989984) [0xffffff80007b6660] 1-18 Thread 0x4ada2 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 thread_start + 13 (libsystem_pthread.dylib + 5149) [0x7fff8a84441d] 1-18 18 _pthread_start + 176 (libsystem_pthread.dylib + 12773) [0x7fff8a8461e5] 1-18 18 ??? (<FA94B2D5-9370-369B-84CC-BD44985FDF27> + 32539601) [0x1041e53d1] 1-18 18 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff854964de] 1-18 *18 ipc_mqueue_receive_continue + 0 (kernel + 1148928) [0xffffff8000318800] 1-18 Thread 0x4ada4 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 kevent + 10 (libsystem_kernel.dylib + 94746) [0x7fff8549c21a] 1-18 *18 ??? (kernel + 5989984) [0xffffff80007b6660] 1-18 Thread 0x4ada7 18 samples (1-18) priority 31 cpu time 0.003s <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 __select + 10 (libsystem_kernel.dylib + 91130) [0x7fff8549b3fa] 1-18 *18 ??? (kernel + 6143696) [0xffffff80007dbed0] 1-18 Thread 0x4ada8 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4ada9 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adaa 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adab 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adac 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adad 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adae 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important> 18 ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18 18 __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18 *18 psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18 Thread 0x4adaf 18 samples (1-18) priority 31 <frontmost, thread QoS legacy, boosted,
Was maybe some report saved in about:crashes? If yes, please post an URLs.
Severity: normal → critical
Flags: needinfo?(muschetto)
Keywords: hang
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86_64
This is the only report I got after Firefox froze up. Where else could I look?
Flags: needinfo?(muschetto)
Hi, I have tested this on MacBook Pro Retina Mac OS X 10.10 with FF Nightly 45.0a1 and I can't reproduce it. If you still have this problem please retest it with Firefox Nightly, download it from here: https://nightly.mozilla.org/ and retest the problem. If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager Please test if the issue can be reproduced in the safe mode of Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Flags: needinfo?(muschetto)
Hi, Marking this as Resolved: Incomplete due to the lack of response from the reporter. Reporter, please feel free to reopen it if you are still having this issue on the latest Firefox version.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(muschetto)
Resolution: --- → INCOMPLETE
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