Closed Bug 1169235 Opened 9 years ago Closed 8 years ago

Firefox 38.0.1 freezes up on my MacBook

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
38 Branch
Platform:
x86_64
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: muschetto, Unassigned)

Details

(Keywords: hang) 

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:38.0) Gecko/20100101 Firefox/38.0
Build ID: 20150513174244

Steps to reproduce:

It happens all the time when I am loading a page that has videos, such as cnn.com or nbcnews.com.


Actual results:

Page freezes up and Activity Monitor says "Firefox not responding."


Expected results:

Page should load and not freeze up.
Can you reproduce the issue with clean new fresh profile without any addons and plugins?
Flags: needinfo?(muschetto)
I have removed addons and deactivated plugins - same issue.  I have tried "ask to activate" for plugins - same issue.  I have uninstalled Firefox twice and reinstalled - same issue.  I have also tried refresh - no change.  I have also activated and deactivated "hardware acceleration" - no change in issue.  

For what it is worth, Safri works just fine on the same laptop.

Hope this helps.
Flags: needinfo?(muschetto)
Here's part of crash report from a recent Firefox freeze up - hope this helps:



Date/Time:       2015-05-28 11:49:23 -0500
OS Version:      10.10.3 (Build 14D136)
Architecture:    x86_64
Report Version:  21

Command:         Firefox
Path:            /Applications/Firefox.app/Contents/MacOS/firefox
Version:         38.0.1 (3815.5.13)
Parent:          launchd [1]
PID:             1960

Event:           hang
Duration:        1.70s (process was unresponsive for 17 seconds before sampling)
Steps:           18 (100ms sampling interval)

Hardware model:  MacBookPro10,2
Active cpus:     4

Fan speed:       2157 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098489) [0x102200539]
  18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136]
 *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c]


Process:         firefox (Firefox) [1960]
Path:            /Applications/Firefox.app/Contents/MacOS/firefox
Architecture:    x86_64
Parent:          launchd [1]
UID:             501
Task size:       155864 pages
CPU Time:        0.015s
Note:            Unresponsive for 17 seconds before sampling

  Thread 0x4ad8e      DispatchQueue 1     18 samples (1-18)   priority 47
  <frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098489) [0x102200539] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4ad9a      DispatchQueue 2     18 samples (1-18)   priority 47
  <frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [139], IO policy important>
  18  _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8d2f6a6a] 1-18
    18  kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8549c232] 1-18
     *18  ??? (kernel + 5989984) [0xffffff80007b6660] 1-18

  Thread 0x4ada2      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  thread_start + 13 (libsystem_pthread.dylib + 5149) [0x7fff8a84441d] 1-18
    18  _pthread_start + 176 (libsystem_pthread.dylib + 12773) [0x7fff8a8461e5] 1-18
      18  ??? (<FA94B2D5-9370-369B-84CC-BD44985FDF27> + 32539601) [0x1041e53d1] 1-18
        18  mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff854964de] 1-18
         *18  ipc_mqueue_receive_continue + 0 (kernel + 1148928) [0xffffff8000318800] 1-18

  Thread 0x4ada4      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  kevent + 10 (libsystem_kernel.dylib + 94746) [0x7fff8549c21a] 1-18
   *18  ??? (kernel + 5989984) [0xffffff80007b6660] 1-18

  Thread 0x4ada7      18 samples (1-18)   priority 31         cpu time 0.003s
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  __select + 10 (libsystem_kernel.dylib + 91130) [0x7fff8549b3fa] 1-18
   *18  ??? (kernel + 6143696) [0xffffff80007dbed0] 1-18

  Thread 0x4ada8      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4ada9      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adaa      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adab      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adac      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adad      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adae      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted, received importance donation from WindowServer [139], IO policy important>
  18  ??? (<9CBB6092-B229-3C1F-913F-01692C3712A7> + 2098343) [0x1022004a7] 1-18
    18  __psynch_cvwait + 10 (libsystem_kernel.dylib + 90422) [0x7fff8549b136] 1-18
     *18  psynch_cvcontinue + 0 (pthread + 26908) [0xffffff7f80e1191c] 1-18

  Thread 0x4adaf      18 samples (1-18)   priority 31
  <frontmost, thread QoS legacy, boosted,
Was maybe some report saved in about:crashes?
If yes, please post an URLs.
Severity: normal → critical
Flags: needinfo?(muschetto)
Keywords: hang
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86_64
This is the only report I got after Firefox froze up.  Where else could I look?
Flags: needinfo?(muschetto)
Hi,
I have tested this on MacBook Pro Retina Mac OS X 10.10 with FF Nightly 45.0a1 and I can't reproduce it.

If you still have this problem please retest it with Firefox Nightly, download it from here: https://nightly.mozilla.org/ and retest the problem.

If you still have the issue please create a new profile, you have the steps here:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Please test if the issue can be reproduced in the safe mode of Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Flags: needinfo?(muschetto)
Hi,
Marking this as Resolved: Incomplete due to the lack of response from the reporter.
Reporter, please feel free to reopen it if you are still having this issue on the latest Firefox version.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Flags: needinfo?(muschetto)
Resolution: --- → INCOMPLETE
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