Missing special characters (due to font) on SUMO

NEW
Unassigned

Status

support.mozilla.org
General
P4
normal
3 years ago
7 months ago

People

(Reporter: Peter, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(3 attachments)

(Reporter)

Description

3 years ago
Created attachment 8612274 [details]
screen.jpg

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

Steps to reproduce:

Found some missing characters on Slovenian SUMO web page https://support.mozilla.org/sl/get-involved/questions
1 REŠENA TEŽAVA POMAGA VSAK .......

Comment 1

3 years ago
I think the font Komikax doesn't support sl special characters, system kicked in as a backup there..

Comment 2

3 years ago
Yiks i missed font in the above comment.

The system font kicked in as a backup there..
We shouldn't be using fonts that don't have enough character coverage for the locales we support. We should either get a  better version of Komikax, or switch to a font that has full coverage.
Status: UNCONFIRMED → NEW
Ever confirmed: true
FYi, it's not just Slovenian, I check a few other languages (Azerbaijani, Czech, Turkish, etc.) and it also appears broken.

Updated

3 years ago
Summary: Missing special characters → Missing special characters (due to font) on SUMO
Seems good to me now. FIXED/WFM?

Comment 6

2 years ago
Is this working correctly for you @mikkCZ .? There hasn't be
Flags: needinfo?(mstanke)
Created attachment 8703425 [details]
screenshot 16-01-03.jpg

It's not broken, but there is completely different font shown to me than on the first screenshot when reported.
Flags: needinfo?(mstanke)

Comment 8

2 years ago
Created attachment 8709349 [details]
Pomoc_Mozilli_-_2016-01-19_11.07.55.png

Still not working for me on the pl version
OK. I have tried to find a replacement, but didn't found any similar font to replace Komikax. Do you have any preference, what can we use, or just replace it with Open Sans?
Duplicate of this bug: 1038335

Updated

10 months ago
Priority: -- → P4
A related issue, maybe deserving it's own bug, but for what I can tell current Open Sans font file does not support entities like ­ (soft hyphen). And Open Sans generally does support them so this issue is specific to how it's used on SUMO.

Comment 12

7 months ago
Some examples of fonts that support the soft hyphen: http://www.fileformat.info/info/unicode/char/ad/fontsupport.htm

At this stage, I am more than fine with anything that looks decent AND supports all the different locales we have to replace Komikax.

The alternative is to make that part of the page an image, and then work with localizers to get those images made in their preferred font.
Um, it may have been that I was looking at a string that wasn't packed enough to actually need that break. Sorry for the noise.
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