1169622 - Secure connection failed - "the connection to the server was reset" error when loading https://www.mozilla.com in Firefox

Status: RESOLVED INCOMPLETE

(Core :: Security: PSM, defect)

Description

[alexandru.garneata]

Attachment: firefox_mozilla_secure_connection_error.PNG

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; rv:11.0) like Gecko

Steps to reproduce:

In FireFox, version 38.0.1, I browsed to https://www.mozilla.com/.


Actual results:

I received a secure connection failed error:
The connection to the server was reset while the page was loading.
-The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
-Please contact the website owners to inform them of this problem.


Expected results:

The Mozilla site is supposed to load. It works fine in IE.

Comment 1

[alexandru.garneata]

Also, I tried all the tips from the Mozilla help form to reset Firefox, disable DNS, checked the proxy, add the site to the TLS fallback list, and even tried to reinstall it.  None of those worked.

Comment 2

[Gingerbread Man]

1. Start Firefox in a brand new profile.
https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles

2. Open the Browser Console. Press Ctrl+Shift+J, or click the Menu Button, then Developer, then Browser Console.

3. In the Browser Console, click the Clear button.

4. https://www.mozilla.com

5. If the problem persists, right-click the lower pane of the Browser Console and choose Select All. Then right-click the selection and choose Copy. Lastly, paste the clipboard contents in a comment here.

Comment 3

[alexandru.garneata]

I followed your steps and got the same result.  Here are the contents from the browser console:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://snippets.mozilla.com/media/bundles/bundle_2209d34716c0ab08558fdf782f00012a70955945.html. (Reason: CORS request failed). <unknown>
Key event not available on some keyboard layouts: key="r" modifiers="accel,alt" browser.xul
Key event not available on some keyboard layouts: key="c" modifiers="accel,alt" browser.xul
This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] 583de2b339502a7726bc05736a43b18e9c891350.2193.svg
1432921859217	Toolkit.GMP	WARN	GMPInstallManager.onFailXML onErrorXML request.status: 0 (error)
1432921859217	Toolkit.GMP	ERROR	GMPInstallManager.simpleCheckAndInstall Could not check for addons: {"target":{},"status":0,"message":"request.status: 0 (error)"} Log.jsm:749:0

Comment 4

[:Cykesiopka]

Hi Alexandru,

Do you happen to run some software (e.g. anti-virus) that intercepts HTTPS connections (e.g. Kaspersky's "Encrypted connections scanning")?

Your issues might be caused by such software.

Thanks.

Comment 5

[Loic]

Bug closed due to the lack of response from the reporter.