Closed Bug 1171244 Opened 5 years ago Closed 5 years ago
Firefox consistently crashes every time I close it
. (crash in mozilla::Media Cache Stream::Close())
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Build ID: 20150525141253 Steps to reproduce: Open firefox with a few tabs, and close it some seconds later Actual results: Crash in mozilla::MediaCacheStream::Close() Expected results: Firefox should close without crashing
Reporter: Does the crash happen with a clean profile, no extensions?
Status: UNCONFIRMED → NEW
Crash Signature: [@ mozilla::MediaCacheStream::Close()]
Ever confirmed: true
I've tried refreshing the profile, and disabling the extensions with the same result. I'll try today creating a new profile
OS: Unspecified → Windows 8.1
Hardware: Unspecified → x86_64
I created a new profile, with the same result. After browsing a littlebit, it crashes (I was on gog.com and infobae.com)
I am getting this for the 4th time today. It even crashed while loading crash-stats page while all other tabs were crashed. 1,529 crashes the past 7 days from crash-stats and 717 just the past 3 days.
Severity: normal → critical
Component: Untriaged → Video/Audio
OS: Windows 8.1 → Windows
Product: Firefox → Core
Hardware: x86_64 → All
Version: 38 Branch → unspecified
I suspect a Windows update may be the cause here. I don't know which one as I postponing those on my laptop for 2-3 months. These are Windows 7 updates: https://support.microsoft.com/en-us/kb/3045685 https://support.microsoft.com/en-us/kb/3045645 https://support.microsoft.com/en-us/kb/3056819 https://support.microsoft.com/en-us/kb/3037574 https://support.microsoft.com/en-us/kb/3048070 https://support.microsoft.com/en-us/kb/3058515 https://support.microsoft.com/en-us/kb/3023224 https://support.microsoft.com/en-us/kb/3042553 https://support.microsoft.com/en-us/kb/3054476 https://support.microsoft.com/en-us/kb/3020369 https://support.microsoft.com/en-us/kb/3063858 https://support.microsoft.com/en-us/kb/3035583 https://support.microsoft.com/en-us/kb/3057839 https://support.microsoft.com/en-us/kb/3045999 https://support.microsoft.com/en-us/kb/3046482 https://support.microsoft.com/en-us/kb/3046306 https://support.microsoft.com/en-us/kb/3023215 https://support.microsoft.com/en-us/kb/3054891 https://support.microsoft.com/en-us/kb/2965284 https://support.microsoft.com/en-us/kb/3032655 https://support.microsoft.com/en-us/kb/3059317 https://support.microsoft.com/en-us/kb/3035490 https://support.microsoft.com/en-us/kb/3046269 https://support.microsoft.com/en-us/kb/3013531 https://support.microsoft.com/en-us/kb/2990214 https://support.microsoft.com/en-us/kb/3020370 https://support.microsoft.com/en-us/kb/3046002 https://support.microsoft.com/en-us/kb/3037581 https://support.microsoft.com/en-us/kb/3045171 https://support.microsoft.com/en-us/kb/2952664 > https://support.microsoft.com/en-us/kb/3033890 https://support.microsoft.com/en-us/kb/3055642 https://support.microsoft.com/en-us/kb/3061518 I only found 3033890 interesting. gfbett: What updates were installed around the dates you started crashing in windows 8?
Restored to the point to before the windows updates and I continue to crash. (In reply to gfbett from comment #4) > I created a new profile, with the same result. After browsing a littlebit, > it crashes (I was on gog.com and infobae.com) Verified too, but if I create a new windows user profile, then it doesn't crash. The current profile on this machine is 4½ years old (cmd: systeminfo | find /i "install date"). I may create a windows user profile and start copying things over until I crash again.
I don't have the update 3033890 since it doesn't apply for windows 8.1. I'm not sure when the crashes started, but I think that was around the time a firefox update was pushed (maybe a patch of firefox 37) Since I erased the profile, I don't know for sure that I have all the crashes recorded since the beginning. The earliest that I have (from around 50 crash reports) is from 2015-05-15 with a fresh install of firefox 38.0.1
https://crash-stats.mozilla.com/report/list?product=Firefox&range_value=7&range_unit=days&date=2015-07-13&signature=mozilla%3A%3AMediaCacheStream%3A%3AClose%28%29&version=Firefox%3A42.0a1#tab-graph Nightly started spiking with this crash: 13th of June. Aurora started spiking with this crash: 30th June - 3th of July. (Firefox 41) By estimates we'll see another spike once beta hits 10th of August And then 21st of September spike in release channel.
This was mentioned as a Beta top crash in the channel meeting. Tracked.
5 years ago
Component: Audio/Video → Audio/Video: Playback
Status: NEW → RESOLVED
Closed: 5 years ago
No longer depends on: 1191889
Resolution: --- → DUPLICATE
Duplicate of bug: 1191889
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