1175645 - Printing stops working on a particular tab - "Some printing functionality is not currently available."

Status: RESOLVED INCOMPLETE

(Core :: Printing: Setup, defect)

Description

[Jeff Muizelaar [:jrmuizel]]

I got this after trying to print to pdf the first time and it seemed to fail.

I get the message:
"Some printing functionality is not currently available."

Other tabs seem fine.

Here's the relavant browser console:

[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0
TypeError: printSettings is null browser-content.js:501:0
[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0
TypeError: printSettings is null browser-content.js:501:0
[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0

In Printing:Print:Done handler, got unexpected rv
                        2147746065. browser-content.js:491:0
TypeError: printSettings is null browser-content.js:501:0
[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0
In Printing:Print:Done handler, got unexpected rv
                        2147746065. browser-content.js:491:0
TypeError: printSettings is null browser-content.js:501:0


 AuthenticationService.Authenticate
[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0

TypeError: printSettings is null browser-content.js:501:0

[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0
In Printing:Print:Done handler, got unexpected rv
                        2147746065. browser-content.js:491:0
TypeError: printSettings is null browser-content.js:501:0

Use of getAttributeNode() is deprecated. Use getAttribute() instead. 9fb342f82d6ce91f1ebf885303388390.js:82:0
[Exception... "Component returned failure code: 0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED) [nsIPrintSettingsService.defaultPrinterName]"  nsresult: "0x80040154 (NS_ERROR_FACTORY_NOT_REGISTERED)"  location: "JS frame :: chrome://global/content/browser-content.js :: getPrintSettings :: line 426"  data: no] browser-content.js:437:0
In Printing:Print:Done handler, got unexpected rv
                        2147746065. browser-content.js:491:0
TypeError: printSettings is null

Comment 1

[Tracy Walker [:tracy]]

Jeff, can you confirm this is e10s only by trying to reproduce in a non-e10s windowed tab?

Comment 2

[Jeff Muizelaar [:jrmuizel]]

(In reply to [:tracy] Tracy Walker - QA Mentor from comment #1)
> Jeff, can you confirm this is e10s only by trying to reproduce in a non-e10s
> windowed tab?

I don't know how to reproduce this.

Comment 3

[Mike Conley (:mconley) (:⚙️)]

I finally hit this.

I get this error message when I attempt to print while a print job is already in progress - for example, if I attempt to print a large PDF, and the layout engine is still figuring it out before we've sent it off to the spool, if I try to print during this window of time, I see the error message.

Comment 4

[Mike Conley (:mconley) (:⚙️)]

I know it's been a while jrmuizel, but do you remember which page you were on when you hit this?

Comment 5

[Jeff Muizelaar [:jrmuizel]]

I do not.

Comment 6

[Mike Conley (:mconley) (:⚙️)]

Alright, well, here's what (I think) happened.

Each nsDocumentViewer can have a single mPrintEngine (which is an nsPrintEngine). The mPrintEngine is supposed to exist for the duration of a print or print preview operation, and then it is destroyed. The mPrintEngine has a GetIsPrinting method for whether or not a print is currently in progress.

If the user attempts to print while the engine is still in the process of printing the page in a different job, we hit this:

https://hg.mozilla.org/mozilla-central/file/2ddec2dedced/layout/base/nsDocumentViewer.cpp#l3694

Which causes the dialog.

I don't believe this is e10s-specific, unless, for some reason, the print engine somehow got stuck or never completed its print operation.

But for now, I think this is a tracking-e10s-.

Comment 7

[Wayne Mery (:wsmwk)]

Does this still reproduce?

Comment 8

[Mike Conley (:mconley) (:⚙️)]

I don't think we ever got reliable STR here. Let's close this as INCOMPLETE.