Video on the Rai website doesn't work in Firefox



Tech Evangelism
3 years ago
2 years ago


(Reporter: marco, Unassigned)


Firefox 39

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [country-it][notcontactready])



3 years ago works in Chrome, doesn't work in Firefox.

Rai is the national public (and largest) Italian TV network, so its website is probably used by a lot of people.

(I've tested this on a Nexus 5 with Android 5.1.1)

Comment 1

3 years ago
The video works in Firefox desktop on Linux.
Looks to break using a Firefox for Android user agent on desktop. Thus has a webcompat component. Mike do you have a moment to look at this? Took a quick look at the the source but could not determine the Video player.
Flags: needinfo?(miket)
Hey Kevin,

Yep, in the console I see:

> HTTP "Content-Type" of "application/" is not supported. Load of media resource,250,400,700,.mp4.csmil/master.m3u8?auth=daEdyandtd5avaabEa8aDcSbtdNcAaMbxas-bvIElX-c0-EjuxAHu&aifp=V001 failed.

In their media.js I see they're using m3u8/HLS. But there's also mention of a h264/mp4 stream that might work.

See also this inline script:
<script type="text/javascript">
MediaItem.type = 'WMV';

var videoURL = "//";

var videoURL_MP4 = "//";
var videoURL_M3U8 = "//";

var videoTitolo="Un chimico in famiglia";
var isUgc = false;
var subtitle = '';
var videoFormat = '43';
var estensioneVideo = 'mp4';
var codificaVideo = '';
Component: Audio/Video → Mobile
Product: Firefox for Android → Tech Evangelism
Whiteboard: [needsdiagnosis]
Assignee: nobody → miket
Depends on: 941351
Unassigning since we should just support HLS at some point and this will just work™. But if someone who speaks Italian wants to try to talk to the website about their mp4 stream... :thumbsup:
Assignee: miket → nobody

Comment 5

2 years ago
I could send them an email, but I guess it'll just get ignored.

Comment 6

2 years ago
Per bug 577084 comment 27, we're not going to support HLS.
Flags: needinfo?(miket)
I think it would be very bad for us to not support HLS on Android -- "video doesn't work" is a very good reason to switch browsers.

That said, bug 577084 comment 29 mentions Android specifically. So not much has changed (the video works in desktop). :/
Flags: needinfo?(miket) → needinfo?(mcastelluccio)
(oops sorry, didn't mean to ni?)
Flags: needinfo?(mcastelluccio)

Comment 9

2 years ago
I agree, I commented when I read bug 577084 comment 27 but before bug 577084 comment 29 was posted.
Hopefully the work in Bug 1286133 will make this work finally...
Whiteboard: [needsdiagnosis] → [country-it][notcontactready]

Comment 11

2 years ago
Looks like they're now using a different player ( and it's working in Firefox Beta as well.
Last Resolved: 2 years ago
No longer depends on: 941351
Resolution: --- → WORKSFORME
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