Closed
Bug 1180546
Opened 9 years ago
Closed 9 years ago
[Netflix] error F7371-1204: Error appending source buffer in Firefox 41
Categories
(Core :: Audio/Video, defect, P1)
Tracking
()
RESOLVED
DUPLICATE
of bug 1180403
People
(Reporter: al11588, Assigned: cpearce)
References
(Blocks 1 open bug)
Details
Attachments
(1 file)
|
144.84 KB,
image/jpeg
|
Details |
Error.jpg
So, when I use the Firefox developer edition 41.0a2 to watch movies on Netflix I receive this error and it does not go away. I have contacted Netflix and they told me that it is a Firefox developer edition issue. Error Code: F7371-1204
|
||
Comment 1•9 years ago
|
||
cpearce/cpeterson, can you help figuring out what's up here?
Component: General → Video/Audio
Flags: needinfo?(cpeterson)
Flags: needinfo?(cpearce)
Product: Firefox → Core
|
Assignee | |
Comment 2•9 years ago
|
||
al11588: Thanks for reporting this issue. Would you be able to provide us some info to help debug it? Can you please reproduce the problem, and then press CTRL+ALT+SHIFT+L and copy the log text that appears, and paste it here in this bug? Thanks very much!
Assignee: nobody → cpearce
Blocks: EME
Flags: needinfo?(cpeterson)
Flags: needinfo?(cpearce)
Flags: needinfo?(al11588)
Priority: -- → P1
|
|
Assignee | |
Updated•9 years ago
|
Summary: Netflix error: Firefox Developer edition → Netflix F7371-1204 error in Firefox Developer edition
Version: 3.0000.041.051 Esn: NFCDFF-02-E9894MYZQN4T5R5LRJALYYMAGD JsSid: 14362312527660, Epoch: 1436231623, Start: 1436231252, TimeZone: 240 Href: http://www.netflix.com/watch/80017457?trackId=13462047&tctx=0%252C0%252C93e59126-c6b4-476c-8ab0-41fe41036c94-3742667 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 -------------------------------------------------------------------------------- 160.944|1|I|Playback| Paused changed, From: false, To: true, MediaTime: 2556.299 160.945|1|I|Playback| PresentingState changed, From: 2, To: 3, MediaTime: 2556.519, AudioBufferLength: 227.523, VideoBufferLength: 222.257 170.965|1|I|Playback| Paused changed, From: true, To: false, MediaTime: 2556.519 170.966|1|I|Playback| PresentingState changed, From: 3, To: 2, MediaTime: 2556.519, AudioBufferLength: 227.523, VideoBufferLength: 222.257 326.603|1|E|MediaPresenter| Exception while appending media, Type: video, Chunk index: 679, StartTime: 2718.716, EndTime: 2722.720 The quota has been exceeded. Hg/<.appendBuffer@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:793:432 k@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:823:323 n@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:822:427 f@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:821:63 Qa/<.F@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:536:192 u@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:796:441 326.604|1|E|Playback| Fatal playback error, Error: [PlayerError #F7371-1204], HandleDelay: undefined 326.604|1|I|Playback| Playback closing, MovieId: 80017457, TrackingId: 13462047, Xid: 14362312522382, AccountKey: undefined, ErrorCode: F7371-1204 326.604|1|I|MediaPresenter| Closing. 326.608|1|I|Playback| Playback state changed, From: 2, To: 3 326.909|1|I|Playback| Playback state changed, From: 3, To: 4
Flags: needinfo?(al11588)
|
||
Updated•9 years ago
|
status-firefox39:
--- → wontfix
status-firefox40:
--- → ?
status-firefox41:
--- → affected
status-firefox42:
--- → ?
Summary: Netflix F7371-1204 error in Firefox Developer edition → [Netflix] error F7371-1204: Error appending source buffer in Firefox 41
|
|
Assignee | |
Comment 4•9 years ago
|
||
I believe this was fixed in 41 by bug 1180403.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
|
||
Comment 5•8 years ago
|
||
I just had the same problem: Error Code: F7371-1204 with Firefox 46.0.1. I tried to access bug 1180403 since the comment of cpearce of 2015-07-26 18:24:28 PDT says that this bug is a duplicate of bug 1180403 and marks this bug RESOLVED. I received the error message I am not authorized to access that bug. How can there be a bug marked resolved that points to a bug that is not publicly accessible?
|
|
||
Comment 6•8 years ago
|
||
John, is the error intermittent or can you reliably reproduce it? If you can reproduce the problem, can you please press the keyboard shortcut CTRL+ALT+SHIFT+L in the Netflix video player and copy the debug log text that appears, and paste it here in this bug?
|
|
||
Comment 7•8 years ago
|
||
It happened once, then I found this bug. I'll be mindful of the request and should/when it happen, I'll provide the requested bug output.
|
|
||
Comment 8•8 years ago
|
||
Error Code: P (or F)7361-1253 Contents of Ctrl+Alt+Shift+L: Version: 4.0004.792.051 Esn: NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV JsSid: 14657188394151, Epoch: 1465870442, Start: 1465718839, TimeZone: 420 Href: https://www.netflix.com/watch/80107373?trackId=13927326&tctx=3%2C6%2C22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 -------------------------------------------------------------------------------- 151076.564|3|I|SubtitleTracker| qoe score 100, at pts: 859614 151376.563|3|I|SubtitleTracker| qoe score 100, at pts: 1159613 151546.113|3|E|MediaElementASE| Video element event: error, code: 3 151546.114|3|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7361-1253] code=3, HandleDelay: undefined 151546.114|3|I|PlaybackASE| Playback closing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658690126542, AccountKey: undefined, ErrorCode: F7361-1253 151546.115|3|I|MediaPresenterASE| Closing. 151546.130|3|I|SubtitleTracker| qoe score 100, at pts: 1329002 151546.137|3|I|PlaybackASE| Playback state changed, From: 2, To: 3 151546.679|3|E|Nccp| BladeRunner command history [ { "method": "manifest", "starttime": 14015, "elapsedtime": 978, "success": true }, { "method": "stop", "starttime": 15000, "elapsedtime": 384, "success": false }, { "method": "license", "starttime": 16483, "elapsedtime": 1041, "success": true }, { "method": "bind", "starttime": 17525, "elapsedtime": 159, "success": true }, { "method": "license", "starttime": 17940, "elapsedtime": 393, "success": true }, { "method": "license", "starttime": 18684, "elapsedtime": 700, "success": true }, { "method": "logblob", "starttime": 20164, "elapsedtime": 311, "success": true }, { "method": "start", "starttime": 20690, "elapsedtime": 478, "success": true }, { "method": "logblob", "starttime": 25695, "elapsedtime": 253, "success": true }, { "method": "pblifecycle", "starttime": 80692, "elapsedtime": 203, "success": true }, { "method": "logblob", "starttime": 85702, "elapsedtime": 292, "success": true }, { "method": "pblifecycle", "starttime": 140896, "elapsedtime": 179, "success": true }, { "method": "logblob", "starttime": 145707, "elapsedtime": 207, "success": true }, { "method": "pblifecycle", "starttime": 201076, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 261276, "elapsedtime": 198, "success": true }, { "method": "logblob", "starttime": 320694, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 321475, "elapsedtime": 185, "success": true }, { "method": "pblifecycle", "starttime": 381661, "elapsedtime": 198, "success": true }, { "method": "pblifecycle", "starttime": 441861, "elapsedtime": 323, "success": true }, { "method": "pblifecycle", "starttime": 502185, "elapsedtime": 192, "success": true }, { "method": "pblifecycle", "starttime": 562378, "elapsedtime": 277, "success": true }, { "method": "logblob", "starttime": 620693, "elapsedtime": 242, "success": true }, { "method": "pblifecycle", "starttime": 622657, "elapsedtime": 182, "success": true }, { "method": "pblifecycle", "starttime": 682846, "elapsedtime": 250, "success": true }, { "method": "pblifecycle", "starttime": 731187, "elapsedtime": 200, "success": true }, { "method": "logblob", "starttime": 734022, "elapsedtime": 668, "success": true }, { "method": "stop", "starttime": 734230, "elapsedtime": 675, "success": false }, { "method": "manifest", "starttime": 150110413, "elapsedtime": 3014, "success": true }, { "method": "license", "starttime": 150114505, "elapsedtime": 739, "success": true }, { "method": "logblob", "starttime": 150116413, "elapsedtime": 616, "success": true }, { "method": "start", "starttime": 150117091, "elapsedtime": 341, "success": true }, { "method": "pblifecycle", "starttime": 150119470, "elapsedtime": 927, "success": true }, { "method": "logblob", "starttime": 150121299, "elapsedtime": 958, "success": true }, { "method": "stop", "starttime": 150121306, "elapsedtime": 1056, "success": false }, { "method": "manifest", "starttime": 150173059, "elapsedtime": 694, "success": true }, { "method": "license", "starttime": 150174607, "elapsedtime": 654, "success": true }, { "method": "start", "starttime": 150176561, "elapsedtime": 397, "success": true }, { "method": "logblob", "starttime": 150181304, "elapsedtime": 372, "success": true }, { "method": "logblob", "starttime": 150181569, "elapsedtime": 598, "success": true }, { "method": "pblifecycle", "starttime": 150236567, "elapsedtime": 223, "success": true }, { "method": "logblob", "starttime": 150241573, "elapsedtime": 266, "success": true }, { "method": "pblifecycle", "starttime": 150296791, "elapsedtime": 219, "success": true }, { "method": "logblob", "starttime": 150301579, "elapsedtime": 246, "success": true }, { "method": "pblifecycle", "starttime": 150357012, "elapsedtime": 216, "success": true }, { "method": "pblifecycle", "starttime": 150417230, "elapsedtime": 213, "success": true }, { "method": "logblob", "starttime": 150476571, "elapsedtime": 213, "success": true }, { "method": "pblifecycle", "starttime": 150477444, "elapsedtime": 197, "success": true }, { "method": "pblifecycle", "starttime": 150505178, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 150520025, "elapsedtime": 199, "success": true }, { "method": "logblob", "starttime": 150536584, "elapsedtime": 187, "success": true }, { "method": "pblifecycle", "starttime": 150580225, "elapsedtime": 180, "success": true }, { "method": "pblifecycle", "starttime": 150640406, "elapsedtime": 200, "success": true }, { "method": "pblifecycle", "starttime": 150700607, "elapsedtime": 207, "success": true }, { "method": "pblifecycle", "starttime": 150702681, "elapsedtime": 331, "success": true }, { "method": "logblob", "starttime": 150716605, "elapsedtime": 205, "success": true }, { "method": "pblifecycle", "starttime": 150728186, "elapsedtime": 342, "success": true }, { "method": "logblob", "starttime": 150776565, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 150788529, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 150848752, "elapsedtime": 510, "success": true }, { "method": "pblifecycle", "starttime": 150909263, "elapsedtime": 224, "success": true }, { "method": "pblifecycle", "starttime": 150969488, "elapsedtime": 211, "success": true }, { "method": "pblifecycle", "starttime": 151029700, "elapsedtime": 215, "success": true }, { "method": "logblob", "starttime": 151076566, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 151089916, "elapsedtime": 190, "success": true }, { "method": "pblifecycle", "starttime": 151150107, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 151210331, "elapsedtime": 209, "success": true }, { "method": "pblifecycle", "starttime": 151270542, "elapsedtime": 272, "success": true }, { "method": "pblifecycle", "starttime": 151330815, "elapsedtime": 286, "success": true }, { "method": "logblob", "starttime": 151376564, "elapsedtime": 180, "success": true }, { "method": "pblifecycle", "starttime": 151391108, "elapsedtime": 228, "success": true }, { "method": "pblifecycle", "starttime": 151451337, "elapsedtime": 204, "success": true }, { "method": "pblifecycle", "starttime": 151511542, "elapsedtime": 186, "success": true }, { "method": "logblob", "starttime": 151546143, "elapsedtime": 318, "success": true }, { "method": "stop", "starttime": 151546162, "elapsedtime": 517, "success": false } ] 151546.679|3|E|Nccp| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available [{"method":"manifest","starttime":14015,"elapsedtime":978,"success":true},{"method":"stop","starttime":15000,"elapsedtime":384,"success":false},{"method":"license","starttime":16483,"elapsedtime":1041,"success":true},{"method":"bind","starttime":17525,"elapsedtime":159,"success":true},{"method":"license","starttime":17940,"elapsedtime":393,"success":true},{"method":"license","starttime":18684,"elapsedtime":700,"success":true},{"method":"logblob","starttime":20164,"elapsedtime":311,"success":true},{"method":"start","starttime":20690,"elapsedtime":478,"success":true},{"method":"logblob","starttime":25695,"elapsedtime":253,"success":true},{"method":"pblifecycle","starttime":80692,"elapsedtime":203,"success":true},{"method":"logblob","starttime":85702,"elapsedtime":292,"success":true},{"method":"pblifecycle","starttime":140896,"elapsedtime":179,"success":true},{"method":"logblob","starttime":145707,"elapsedtime":207,"success":true},{"method":"pblifecycle","starttime":201076,"elapsedtime":199,"success":true},{"method":"pblifecycle","starttime":261276,"elapsedtime":198,"success":true},{"method":"logblob","starttime":320694,"elapsedtime":222,"success":true},{"method":"pblifecycle","starttime":321475,"elapsedtime":185,"success":true},{"method":"pblifecycle","starttime":381661,"elapsedtime":198,"success":true},{"method":"pblifecycle","starttime":441861,"elapsedtime":323,"success":true},{"method":"pblifecycle","starttime":502185,"elapsedtime":192,"success":true},{"method":"pblifecycle","starttime":562378,"elapsedtime":277,"success":true},{"method":"logblob","starttime":620693,"elapsedtime":242,"success":true},{"method":"pblifecycle","starttime":622657,"elapsedtime":182,"success":true},{"method":"pblifecycle","starttime":682846,"elapsedtime":250,"success":true},{"method":"pblifecycle","starttime":731187,"elapsedtime":200,"success":true},{"method":"logblob","starttime":734022,"elapsedtime":668,"success":true},{"method":"stop","starttime":734230,"elapsedtime":675,"success":false},{"method":"manifest","starttime":150110413,"elapsedtime":3014,"success":true},{"method":"license","starttime":150114505,"elapsedtime":739,"success":true},{"method":"logblob","starttime":150116413,"elapsedtime":616,"success":true},{"method":"start","starttime":150117091,"elapsedtime":341,"success":true},{"method":"pblifecycle","starttime":150119470,"elapsedtime":927,"success":true},{"method":"logblob","starttime":150121299,"elapsedtime":958,"success":true},{"method":"stop","starttime":150121306,"elapsedtime":1056,"success":false},{"method":"manifest","starttime":150173059,"elapsedtime":694,"success":true},{"method":"license","starttime":150174607,"elapsedtime":654,"success":true},{"method":"start","starttime":150176561,"elapsedtime":397,"success":true},{"method":"logblob","starttime":150181304,"elapsedtime":372,"success":true},{"method":"logblob","starttime":150181569,"elapsedtime":598,"success":true},{"method":"pblifecycle","starttime":150236567,"elapsedtime":223,"success":true},{"method":"logblob","starttime":150241573,"elapsedtime":266,"success":true},{"method":"pblifecycle","starttime":150296791,"elapsedtime":219,"success":true},{"method":"logblob","starttime":150301579,"elapsedtime":246,"success":true},{"method":"pblifecycle","starttime":150357012,"elapsedtime":216,"success":true},{"method":"pblifecycle","starttime":150417230,"elapsedtime":213,"success":true},{"method":"logblob","starttime":150476571,"elapsedtime":213,"success":true},{"method":"pblifecycle","starttime":150477444,"elapsedtime":197,"success":true},{"method":"pblifecycle","starttime":150505178,"elapsedtime":222,"success":true},{"method":"pblifecycle","starttime":150520025,"elapsedtime":199,"success":true},{"method":"logblob","starttime":150536584,"elapsedtime":187,"success":true},{"method":"pblifecycle","starttime":150580225,"elapsedtime":180,"success":true},{"method":"pblifecycle","starttime":150640406,"elapsedtime":200,"success":true},{"method":"pblifecycle","starttime":150700607,"elapsedtime":207,"success":true},{"method":"pblifecycle","starttime":150702681,"elapsedtime":331,"success":true},{"method":"logblob","starttime":150716605,"elapsedtime":205,"success":true},{"method":"pblifecycle","starttime":150728186,"elapsedtime":342,"success":true},{"method":"logblob","starttime":150776565,"elapsedtime":199,"success":true},{"method":"pblifecycle","starttime":150788529,"elapsedtime":222,"success":true},{"method":"pblifecycle","starttime":150848752,"elapsedtime":510,"success":true},{"method":"pblifecycle","starttime":150909263,"elapsedtime":224,"success":true},{"method":"pblifecycle","starttime":150969488,"elapsedtime":211,"success":true},{"method":"pblifecycle","starttime":151029700,"elapsedtime":215,"success":true},{"method":"logblob","starttime":151076566,"elapsedtime":199,"success":true},{"method":"pblifecycle","starttime":151089916,"elapsedtime":190,"success":true},{"method":"pblifecycle","starttime":151150107,"elapsedtime":222,"success":true},{"method":"pblifecycle","starttime":151210331,"elapsedtime":209,"success":true},{"method":"pblifecycle","starttime":151270542,"elapsedtime":272,"success":true},{"method":"pblifecycle","starttime":151330815,"elapsedtime":286,"success":true},{"method":"logblob","starttime":151376564,"elapsedtime":180,"success":true},{"method":"pblifecycle","starttime":151391108,"elapsedtime":228,"success":true},{"method":"pblifecycle","starttime":151451337,"elapsedtime":204,"success":true},{"method":"pblifecycle","starttime":151511542,"elapsedtime":186,"success":true},{"method":"logblob","starttime":151546143,"elapsedtime":318,"success":true},{"method":"stop","starttime":151546162,"elapsedtime":517,"success":false}], errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870384,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-3\",\"REQUEST_CONTEXT_REQUEST_ID\":\"44266fde-d180-4a14-a6a9-4613bfe25316-144970855\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 151546.679|3|E|Eme| Unable to release the PrimeTime license and get the secure stop data , success: false, code: undefined, subCode: undefined, extCode: undefined, edgeCode: undefined, message: 151546.679|3|E|Eme| SECURE_STOP: Unable to get the stop data, sessionId: 224749883528269787, code: 7122, subCode: 1331, extCode: P13, edgeCode: 3501, message: 151546.680|3|E|PlayDataManager| Unable to fulfill secure stop, o: false, code: 7122, Ja: 1331, Pb: P13, dg: 3501, Fe: , message: Unable to release the PrimeTime license and get the secure stop data. , Ma: [object Object], state: 2 151546.680|3|I|PlaybackASE| Playback state changed, From: 3, To: 4 151546.681|3|I|Eme| CLOSE: Closed the session 151587.465|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151587.835|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.309|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.337|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.370|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.843|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.875|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.908|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.939|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.971|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.004|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.035|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.067|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.099|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.131|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.163|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.195|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.227|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count.
|
|
||
Comment 9•8 years ago
|
||
Using the same session, I refreshed NetFlix and continued watching the program that had rewound a few seconds back, then after several seconds, new error message: F7381 here's the Shift+Ctrl+Alt+L for that: Version: 4.0004.801.051 Esn: NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV JsSid: 14658707496718, Epoch: 1465870937, Start: 1465870749, TimeZone: 420 Href: https://www.netflix.com/watch/80107373?trackId=13927326&tctx=3%2C6%2C22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 -------------------------------------------------------------------------------- 1.183|0|I|Msl| Loading store state 1.188|0|I|Nccp| Creating EDGE instance, Endpoint: https://www.netflix.com/api/msl/, Path: /cbp/cadmium-4 1.203|0|I|Ext| object.pool: Setting play context:, location: WATCHNOW, row: 3, rank: 6, request_id: 22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 1.204|1|I|PlaybackASE| Playback created, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 1.211|1|I|Playback| Playback loading, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 1.211|1|I|PlaybackASE| Playback state changed, From: 0, To: 1 1.690|0|E|PlayDataManager| BladeRunner command history [ { "method": "stop", "starttime": 1215, "elapsedtime": 475, "success": false } ] 1.690|0|E|PlayDataManager| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false}], errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870749,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-4\",\"REQUEST_CONTEXT_REQUEST_ID\":\"3863d4b8-d22e-4ac9-971c-5e485d0d9cdb-595269\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 1.690|0|E|PlayDataManager| Unable to send stop command for previous session, o: false, I: 1331, Ta: P13, xj: 3501, P: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false}], qe: , yl: {"SUCCESS":false,"REQUEST_CONTEXT_IP_ADDRESS":"70.36.204.232","REQUEST_CONTEXT_CLOCK_TIME":1465870749,"REQUEST_CONTEXT_ESN":"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV","EXCEPTION_TYPE":"PLAYBACK_SERVICE_FAULT","TRANSLATED":true,"CODE":3501,"REQUEST_CONTEXT_COUNTRY":"US","REQUEST_CONTEXT_CLIENT_ID":"cce67f2a-5ddb-422e-9a12-92f3cd613ea0","DESCRIPTION":"Secure Stop data mandatory for device","REQUEST_CONTEXT_DEVICE_TYPE_ID":1193,"REQUEST_CONTEXT_ENDPOINT_PATH":"/cbp/cadmium-4","REQUEST_CONTEXT_REQUEST_ID":"3863d4b8-d22e-4ac9-971c-5e485d0d9cdb-595269","REQUEST_CONTEXT_ENVIRONMENT":"prod","LOCAL_MESSAGE":"Missing secure stop data","ROOT_CAUSE_STACK_TRACE":"Not available.","TYPE":"FATAL","REQUEST_CONTEXT_STACK":"prod","REQUEST_CONTEXT_APP_ID":0} 1.691|1|I|Playback| Authorizing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 2.305|1|I|PlaybackASE| AudioTrack changed, ToBcp47: en, To: A:1:1;2;en;1;, MediaTime: undefined 2.306|1|I|PlaybackASE| TimedTextTrack changed, ToBcp47: undefined, To: T:1:1;1;NONE;0;1;, From: none, MediaTime: undefined 2.307|1|I|Playback| Processing post-authorize, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 2.349|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.350|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.493|1|I|Playback| Overriding bookmark, From: 1329000, To: 1329000 2.501|1|I|PlaybackASE| Playback state changed, From: 1, To: 2 2.515|1|I|MediaPresenterASE| Seeking, Requested: 1329.000, Actual: 1325.325, Cause: 1 2.521|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.525|1|W|ASEJS|media|asejs| drm header MediaRequest: ID: 2, isHeader:true, pts:undefined, responseType: 0, duration: undefined, readystate: 5, bitrate:620, but no headers seen, marking pipeline drmReady 2.527|1|W|ASEJS_STREAM_SELECTOR|media|asejs| Resetting last selected stream index 2.527|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.531|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.531|1|W|ASEJS_STREAM_SELECTOR|media|asejs| Resetting last selected stream index 2.532|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.545|1|I|MediaElementASE| Setting the license 3.062|1|W|ASEJS_STREAM_SELECTOR|media|asejs| BUFFERING COMPLETE BL(8008) FC(3) 3.077|1|I|PlaybackASE| BufferingState changed, From: 2, To: 1, MediaTime: 1325.325, AudioBufferLength: 2.717, VideoBufferLength: 8.007 6.137|1|I|Eme| LICENSE: Successfully added license 6.137|1|I|MediaElementASE| license set 6.214|1|I|PlaybackASE| PresentingState changed, From: 1, To: 2, MediaTime: 1325.325, AudioBufferLength: 50.717, VideoBufferLength: 32.031 6.231|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 6.339|0|I|Ext| contentAdvisory: Not rendering content advisories, no data. 7.511|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 7.612|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 8.389|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 8.791|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.341|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.444|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.517|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.564|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.845|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.879|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.052|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.489|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.852|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.900|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 11.496|1|I|SubtitleTracker| qoe score 100, at pts: 1330417 12.246|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.404|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.436|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.612|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.644|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.772|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 13.157|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 13.461|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 21.220|1|I|SubtitleTracker| qoe score 100, at pts: 1340213 35.662|1|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7381], HandleDelay: undefined 35.663|1|I|PlaybackASE| Playback closing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined, ErrorCode: F7381 35.663|1|I|MediaPresenterASE| Closing. 35.667|1|I|SubtitleTracker| qoe score 100, at pts: 1354680 35.671|1|I|PlaybackASE| Playback state changed, From: 2, To: 3 36.056|1|E|Nccp| BladeRunner command history [ { "method": "stop", "starttime": 1215, "elapsedtime": 475, "success": false }, { "method": "manifest", "starttime": 1692, "elapsedtime": 609, "success": true }, { "method": "license", "starttime": 3849, "elapsedtime": 976, "success": true }, { "method": "bind", "starttime": 4826, "elapsedtime": 987, "success": true }, { "method": "start", "starttime": 6220, "elapsedtime": 550, "success": true }, { "method": "logblob", "starttime": 11497, "elapsedtime": 902, "success": true }, { "method": "logblob", "starttime": 35679, "elapsedtime": 373, "success": true }, { "method": "stop", "starttime": 35691, "elapsedtime": 365, "success": false } ] 36.057|1|E|Nccp| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false},{"method":"manifest","starttime":1692,"elapsedtime":609,"success":true},{"method":"license","starttime":3849,"elapsedtime":976,"success":true},{"method":"bind","starttime":4826,"elapsedtime":987,"success":true},{"method":"start","starttime":6220,"elapsedtime":550,"success":true},{"method":"logblob","starttime":11497,"elapsedtime":902,"success":true},{"method":"logblob","starttime":35679,"elapsedtime":373,"success":true},{"method":"stop","starttime":35691,"elapsedtime":365,"success":false}], errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870784,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-4\",\"REQUEST_CONTEXT_REQUEST_ID\":\"8fde8bc0-9b93-45e8-8a80-0d25e9c86b8b-145355954\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 36.057|1|E|Eme| Unable to release the PrimeTime license and get the secure stop data , success: false, code: undefined, subCode: undefined, extCode: undefined, edgeCode: undefined, message: 36.057|1|E|Eme| SECURE_STOP: Unable to get the stop data, sessionId: 9589413535369609724, code: 7122, subCode: 1331, extCode: P13, edgeCode: 3501, message: 36.057|1|E|PlayDataManager| Unable to fulfill secure stop, o: false, code: 7122, ma: 1331, Ab: P13, Bf: 3501, qe: , message: Unable to release the PrimeTime license and get the secure stop data. , za: [object Object], state: 2 36.057|1|I|PlaybackASE| Playback state changed, From: 3, To: 4 36.058|1|I|Eme| CLOSE: Closed the session 53.178|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.345|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.605|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.865|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 62.034|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 62.220|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 150.185|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count.
| Comment hidden (obsolete) |
|
|
||
Comment 11•8 years ago
|
||
Got Error Code: F7361-1253 The Ctrl-Alt-Shift L output is at pastebin: http://pastebin.com/nq3gwvEV
|
|
||
Comment 12•8 years ago
|
||
(In reply to John Poole from comment #9) > Using the same session, I refreshed NetFlix and continued watching the > program that had rewound a few seconds back, then after several seconds, new > error message: F7381 Error F7381 is "Source buffer error event was fired" (bug 1160444). @ cpearce: you resolved this bug as a duplicate of bug 1160444 (which was fixed in FF 42), but John has recently seen this issue a couple times in FF 47. Do John's logs look like a different issue or a regression?
Flags: needinfo?(cpearce)
|
|
Assignee | |
Comment 13•8 years ago
|
||
cpeterson: That looks like a secure stop failure, not the same as bug 1160444.
Flags: needinfo?(cpearce)
|
|
||
Comment 14•8 years ago
|
||
(In reply to Chris Pearce (:cpearce) from comment #13) > cpeterson: That looks like a secure stop failure, not the same as bug > 1160444. OK. Since John only saw this error once and Netflix is still testing secure stop, let's wait until Netflix is ready to enable secure stop by default before investigating more.
|
||
Comment 15•7 years ago
|
||
I just installed Kubuntu 17.04 and updated. I get this error when trying to watch a movie. Version: 5.0007.510.051 Esn: NFCDFF-LX-DWLLPKK2QLG2WNF39DMVP89MMX7JJ6 JsSid: 15064092748867, Epoch: 1506409476, Start: 1506409274, TimeZone: 360 Href: https://www.netflix.com/watch/80167489?trackId=14170287&tctx=0%2C0%2C586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291 UserAgent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0 -------------------------------------------------------------------------------- 1.596|0|I|Device| Esn source: storage_matched_esn_in_config 1.659|0|I|Msl| Loading store state 1.836|0|I|Nccp| Creating EDGE instance, Endpoint: https://www.netflix.com/api/msl/, Path: /cbp/cadmium-18 1.898|0|I|MessageQueue| No messages to load. 2.004|0|W|ASEJS|media|asejs| nf-ase version: 2.6.25 DEBUG:, false 2.149|0|I|VideoPreparer| instance created 2.264|0|I|VideoPlayer| Next episode added, movieId: 80167489, playbackParams: [object Object], uiLabel: standard, manifestData: undefined 2.265|0|I|SegmentManager| Adding segment {"movieId":80167489,"uiLabel":"standard","params":{"trackingId":14170287,"authParams":{"pinCapableClient":false},"sessionParams":{"uiplaycontext":{"location":"WATCHNOW","rank":"0","request_id":"586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291","row":"0","track_id":14170287},"isUIAutoPlay":false,"supportsWatermark":true,"supportsPreReleasePin":true},"disableTrackStickiness":false,"uiPlayStartTime":1506409275985}} 2.266|0|I|SegmentManager| Loading the next episode, movieId: 80167489, uiLabel: standard 2.275|1|I|PlaybackASE| Playback created, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.313|1|I|Playback| Playback loading, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.314|1|I|PlaybackASE| Playback state changed, From: 0, To: 1 2.549|1|I|Playback| Authorizing, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.598|1|W|NccpPlayback| manifest not in cache unavailable 4.905|1|I|PlaybackASE| AudioTrack changed, ToBcp47: en, To: A:1:1;2;en;1;, MediaTime: undefined 4.906|1|I|PlaybackASE| TimedTextTrack changed, ToBcp47: undefined, To: T:1:1;1;NONE;0;1;, From: none, MediaTime: undefined 4.912|1|I|Playback| Processing post-authorize, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 5.989|1|I|PlaybackASE| Text BufferingState changed, From: 2, To: 1, MediaTime: 2715.000, AudioBufferLength: 0.000, VideoBufferLength: 0.000 6.002|1|I|PlaybackASE| Starting inactivity monitor for movie 80167489 6.003|1|I|PlaybackASE| Playback state changed, From: 1, To: 2 6.066|1|I|MediaPresenterASE| Seeking, Requested: 2715.000, Actual: 2714.713, Cause: 1 6.117|0|W|ASEJS|media|asejs| drm header MediaRequest: ID: 2, isHeader:true, ptsStart:undefined, responseType: 0, duration: undefined, readystate: 5, bitrate:710, but no headers seen, marking pipeline drmReady 6.159|0|W|ASEJS|media|asejs| drivePipeline, delaying audio until video actualStartPts determined 6.198|1|W|MediaElementASE| eme not in cache unavailable 6.203|1|I|MediaElementASE| Setting the license 6.223|0|W|ASEJS|media|asejs| drivePipeline, delaying audio until video actualStartPts determined 7.130|1|I|MediaElementASE| license set 7.893|0|I|ASEJS_STREAM_SELECTOR|media|asejs| BUFFERING COMPLETE BL(8008) FC(2) 7.898|1|I|PlaybackASE| AV BufferingState changed, From: 2, To: 1, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 0.000 8.126|1|I|PlaybackASE| PresentingState changed, From: 1, To: 2, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 8.007 8.626|1|I|PlaybackASE| PresentingState changed, From: 2, To: 3, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 8.007 8.659|1|E|MediaElementASE| Video element event: error, code: 4 8.664|1|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7361-1254] code=4, HandleDelay: undefined 8.666|1|I|PlaybackASE| Playback closing, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991, ErrorCode: F7361-1254 8.668|1|I|MediaPresenterASE| Closing. 8.731|1|I|PlaybackASE| Playback state changed, From: 2, To: 3 8.824|0|I|SegmentManager| Closing segment, segment: {"movieId":80167489,"uiLabel":"standard","params":{"trackingId":14170287,"authParams":{"pinCapableClient":false},"sessionParams":{"uiplaycontext":{"location":"WATCHNOW","rank":"0","request_id":"586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291","row":"0","track_id":14170287},"isUIAutoPlay":false,"supportsWatermark":true,"supportsPreReleasePin":true},"disableTrackStickiness":false,"uiPlayStartTime":1506409275985}}, error: undefined 9.276|1|I|Eme| CLOSE: Closed the session 9.279|1|I|PlayDataManager| Sent secure stop, movieId: 80167489 9.410|1|I|PlayDataManager| Sent playdata, movieId: 80167489 9.414|1|I|PlaybackASE| Playback state changed, From: 3, To: 4
You need to log in
before you can comment on or make changes to this bug.
Description
•