Closed
Bug 1180546
Opened 9 years ago
Closed 9 years ago
[Netflix] error F7371-1204: Error appending source buffer in Firefox 41
Categories
(Core :: Audio/Video, defect, P1)
Tracking
()
RESOLVED
DUPLICATE
of bug 1180403
People
(Reporter: al11588, Assigned: cpearce)
References
(Blocks 1 open bug)
Details
Attachments
(1 file)
144.84 KB,
image/jpeg
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Details |
So, when I use the Firefox developer edition 41.0a2 to watch movies on Netflix I receive this error and it does not go away. I have contacted Netflix and they told me that it is a Firefox developer edition issue. Error Code: F7371-1204
Comment 1•9 years ago
|
||
cpearce/cpeterson, can you help figuring out what's up here?
Component: General → Video/Audio
Flags: needinfo?(cpeterson)
Flags: needinfo?(cpearce)
Product: Firefox → Core
Assignee | ||
Comment 2•9 years ago
|
||
al11588: Thanks for reporting this issue. Would you be able to provide us some info to help debug it? Can you please reproduce the problem, and then press CTRL+ALT+SHIFT+L and copy the log text that appears, and paste it here in this bug? Thanks very much!
Assignee: nobody → cpearce
Blocks: EME
Flags: needinfo?(cpeterson)
Flags: needinfo?(cpearce)
Flags: needinfo?(al11588)
Priority: -- → P1
Assignee | ||
Updated•9 years ago
|
Summary: Netflix error: Firefox Developer edition → Netflix F7371-1204 error in Firefox Developer edition
Version: 3.0000.041.051 Esn: NFCDFF-02-E9894MYZQN4T5R5LRJALYYMAGD JsSid: 14362312527660, Epoch: 1436231623, Start: 1436231252, TimeZone: 240 Href: http://www.netflix.com/watch/80017457?trackId=13462047&tctx=0%252C0%252C93e59126-c6b4-476c-8ab0-41fe41036c94-3742667 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 -------------------------------------------------------------------------------- 160.944|1|I|Playback| Paused changed, From: false, To: true, MediaTime: 2556.299 160.945|1|I|Playback| PresentingState changed, From: 2, To: 3, MediaTime: 2556.519, AudioBufferLength: 227.523, VideoBufferLength: 222.257 170.965|1|I|Playback| Paused changed, From: true, To: false, MediaTime: 2556.519 170.966|1|I|Playback| PresentingState changed, From: 3, To: 2, MediaTime: 2556.519, AudioBufferLength: 227.523, VideoBufferLength: 222.257 326.603|1|E|MediaPresenter| Exception while appending media, Type: video, Chunk index: 679, StartTime: 2718.716, EndTime: 2722.720 The quota has been exceeded. Hg/<.appendBuffer@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:793:432 k@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:823:323 n@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:822:427 f@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:821:63 Qa/<.F@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:536:192 u@http://cdn-0.nflximg.com/en_us/ffe/player/html/wwwplayer-3.0000.041.051.js:796:441 326.604|1|E|Playback| Fatal playback error, Error: [PlayerError #F7371-1204], HandleDelay: undefined 326.604|1|I|Playback| Playback closing, MovieId: 80017457, TrackingId: 13462047, Xid: 14362312522382, AccountKey: undefined, ErrorCode: F7371-1204 326.604|1|I|MediaPresenter| Closing. 326.608|1|I|Playback| Playback state changed, From: 2, To: 3 326.909|1|I|Playback| Playback state changed, From: 3, To: 4
Flags: needinfo?(al11588)
Updated•9 years ago
|
status-firefox39:
--- → wontfix
status-firefox40:
--- → ?
status-firefox41:
--- → affected
status-firefox42:
--- → ?
Summary: Netflix F7371-1204 error in Firefox Developer edition → [Netflix] error F7371-1204: Error appending source buffer in Firefox 41
Assignee | ||
Comment 4•9 years ago
|
||
I believe this was fixed in 41 by bug 1180403.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
Comment 5•8 years ago
|
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I just had the same problem: Error Code: F7371-1204 with Firefox 46.0.1. I tried to access bug 1180403 since the comment of cpearce of 2015-07-26 18:24:28 PDT says that this bug is a duplicate of bug 1180403 and marks this bug RESOLVED. I received the error message I am not authorized to access that bug. How can there be a bug marked resolved that points to a bug that is not publicly accessible?
Comment 6•8 years ago
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John, is the error intermittent or can you reliably reproduce it? If you can reproduce the problem, can you please press the keyboard shortcut CTRL+ALT+SHIFT+L in the Netflix video player and copy the debug log text that appears, and paste it here in this bug?
Comment 7•8 years ago
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It happened once, then I found this bug. I'll be mindful of the request and should/when it happen, I'll provide the requested bug output.
Comment 8•8 years ago
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Error Code: P (or F)7361-1253 Contents of Ctrl+Alt+Shift+L: Version: 4.0004.792.051 Esn: NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV JsSid: 14657188394151, Epoch: 1465870442, Start: 1465718839, TimeZone: 420 Href: https://www.netflix.com/watch/80107373?trackId=13927326&tctx=3%2C6%2C22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 -------------------------------------------------------------------------------- 151076.564|3|I|SubtitleTracker| qoe score 100, at pts: 859614 151376.563|3|I|SubtitleTracker| qoe score 100, at pts: 1159613 151546.113|3|E|MediaElementASE| Video element event: error, code: 3 151546.114|3|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7361-1253] code=3, HandleDelay: undefined 151546.114|3|I|PlaybackASE| Playback closing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658690126542, AccountKey: undefined, ErrorCode: F7361-1253 151546.115|3|I|MediaPresenterASE| Closing. 151546.130|3|I|SubtitleTracker| qoe score 100, at pts: 1329002 151546.137|3|I|PlaybackASE| Playback state changed, From: 2, To: 3 151546.679|3|E|Nccp| BladeRunner command history [ { "method": "manifest", "starttime": 14015, "elapsedtime": 978, "success": true }, { "method": "stop", "starttime": 15000, "elapsedtime": 384, "success": false }, { "method": "license", "starttime": 16483, "elapsedtime": 1041, "success": true }, { "method": "bind", "starttime": 17525, "elapsedtime": 159, "success": true }, { "method": "license", "starttime": 17940, "elapsedtime": 393, "success": true }, { "method": "license", "starttime": 18684, "elapsedtime": 700, "success": true }, { "method": "logblob", "starttime": 20164, "elapsedtime": 311, "success": true }, { "method": "start", "starttime": 20690, "elapsedtime": 478, "success": true }, { "method": "logblob", "starttime": 25695, "elapsedtime": 253, "success": true }, { "method": "pblifecycle", "starttime": 80692, "elapsedtime": 203, "success": true }, { "method": "logblob", "starttime": 85702, "elapsedtime": 292, "success": true }, { "method": "pblifecycle", "starttime": 140896, "elapsedtime": 179, "success": true }, { "method": "logblob", "starttime": 145707, "elapsedtime": 207, "success": true }, { "method": "pblifecycle", "starttime": 201076, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 261276, "elapsedtime": 198, "success": true }, { "method": "logblob", "starttime": 320694, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 321475, "elapsedtime": 185, "success": true }, { "method": "pblifecycle", "starttime": 381661, "elapsedtime": 198, "success": true }, { "method": "pblifecycle", "starttime": 441861, "elapsedtime": 323, "success": true }, { "method": "pblifecycle", "starttime": 502185, "elapsedtime": 192, "success": true }, { "method": "pblifecycle", "starttime": 562378, "elapsedtime": 277, "success": true }, { "method": "logblob", "starttime": 620693, "elapsedtime": 242, "success": true }, { "method": "pblifecycle", "starttime": 622657, "elapsedtime": 182, "success": true }, { "method": "pblifecycle", "starttime": 682846, "elapsedtime": 250, "success": true }, { "method": "pblifecycle", "starttime": 731187, "elapsedtime": 200, "success": true }, { "method": "logblob", "starttime": 734022, "elapsedtime": 668, "success": true }, { "method": "stop", "starttime": 734230, "elapsedtime": 675, "success": false }, { "method": "manifest", "starttime": 150110413, "elapsedtime": 3014, "success": true }, { "method": "license", "starttime": 150114505, "elapsedtime": 739, "success": true }, { "method": "logblob", "starttime": 150116413, "elapsedtime": 616, "success": true }, { "method": "start", "starttime": 150117091, "elapsedtime": 341, "success": true }, { "method": "pblifecycle", "starttime": 150119470, "elapsedtime": 927, "success": true }, { "method": "logblob", "starttime": 150121299, "elapsedtime": 958, "success": true }, { "method": "stop", "starttime": 150121306, "elapsedtime": 1056, "success": false }, { "method": "manifest", "starttime": 150173059, "elapsedtime": 694, "success": true }, { "method": "license", "starttime": 150174607, "elapsedtime": 654, "success": true }, { "method": "start", "starttime": 150176561, "elapsedtime": 397, "success": true }, { "method": "logblob", "starttime": 150181304, "elapsedtime": 372, "success": true }, { "method": "logblob", "starttime": 150181569, "elapsedtime": 598, "success": true }, { "method": "pblifecycle", "starttime": 150236567, "elapsedtime": 223, "success": true }, { "method": "logblob", "starttime": 150241573, "elapsedtime": 266, "success": true }, { "method": "pblifecycle", "starttime": 150296791, "elapsedtime": 219, "success": true }, { "method": "logblob", "starttime": 150301579, "elapsedtime": 246, "success": true }, { "method": "pblifecycle", "starttime": 150357012, "elapsedtime": 216, "success": true }, { "method": "pblifecycle", "starttime": 150417230, "elapsedtime": 213, "success": true }, { "method": "logblob", "starttime": 150476571, "elapsedtime": 213, "success": true }, { "method": "pblifecycle", "starttime": 150477444, "elapsedtime": 197, "success": true }, { "method": "pblifecycle", "starttime": 150505178, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 150520025, "elapsedtime": 199, "success": true }, { "method": "logblob", "starttime": 150536584, "elapsedtime": 187, "success": true }, { "method": "pblifecycle", "starttime": 150580225, "elapsedtime": 180, "success": true }, { "method": "pblifecycle", "starttime": 150640406, "elapsedtime": 200, "success": true }, { "method": "pblifecycle", "starttime": 150700607, "elapsedtime": 207, "success": true }, { "method": "pblifecycle", "starttime": 150702681, "elapsedtime": 331, "success": true }, { "method": "logblob", "starttime": 150716605, "elapsedtime": 205, "success": true }, { "method": "pblifecycle", "starttime": 150728186, "elapsedtime": 342, "success": true }, { "method": "logblob", "starttime": 150776565, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 150788529, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 150848752, "elapsedtime": 510, "success": true }, { "method": "pblifecycle", "starttime": 150909263, "elapsedtime": 224, "success": true }, { "method": "pblifecycle", "starttime": 150969488, "elapsedtime": 211, "success": true }, { "method": "pblifecycle", "starttime": 151029700, "elapsedtime": 215, "success": true }, { "method": "logblob", "starttime": 151076566, "elapsedtime": 199, "success": true }, { "method": "pblifecycle", "starttime": 151089916, "elapsedtime": 190, "success": true }, { "method": "pblifecycle", "starttime": 151150107, "elapsedtime": 222, "success": true }, { "method": "pblifecycle", "starttime": 151210331, "elapsedtime": 209, "success": true }, { "method": "pblifecycle", "starttime": 151270542, "elapsedtime": 272, "success": true }, { "method": "pblifecycle", "starttime": 151330815, "elapsedtime": 286, "success": true }, { "method": "logblob", "starttime": 151376564, "elapsedtime": 180, "success": true }, { "method": "pblifecycle", "starttime": 151391108, "elapsedtime": 228, "success": true }, { "method": "pblifecycle", "starttime": 151451337, "elapsedtime": 204, "success": true }, { "method": "pblifecycle", "starttime": 151511542, "elapsedtime": 186, "success": true }, { "method": "logblob", "starttime": 151546143, "elapsedtime": 318, "success": true }, { "method": "stop", "starttime": 151546162, "elapsedtime": 517, "success": false } ] 151546.679|3|E|Nccp| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available 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errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870384,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-3\",\"REQUEST_CONTEXT_REQUEST_ID\":\"44266fde-d180-4a14-a6a9-4613bfe25316-144970855\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 151546.679|3|E|Eme| Unable to release the PrimeTime license and get the secure stop data , success: false, code: undefined, subCode: undefined, extCode: undefined, edgeCode: undefined, message: 151546.679|3|E|Eme| SECURE_STOP: Unable to get the stop data, sessionId: 224749883528269787, code: 7122, subCode: 1331, extCode: P13, edgeCode: 3501, message: 151546.680|3|E|PlayDataManager| Unable to fulfill secure stop, o: false, code: 7122, Ja: 1331, Pb: P13, dg: 3501, Fe: , message: Unable to release the PrimeTime license and get the secure stop data. , Ma: [object Object], state: 2 151546.680|3|I|PlaybackASE| Playback state changed, From: 3, To: 4 151546.681|3|I|Eme| CLOSE: Closed the session 151587.465|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151587.835|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.309|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.337|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.370|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.843|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.875|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.908|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.939|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151588.971|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.004|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.035|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.067|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.099|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.131|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.163|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.195|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 151589.227|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count.
Comment 9•8 years ago
|
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Using the same session, I refreshed NetFlix and continued watching the program that had rewound a few seconds back, then after several seconds, new error message: F7381 here's the Shift+Ctrl+Alt+L for that: Version: 4.0004.801.051 Esn: NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV JsSid: 14658707496718, Epoch: 1465870937, Start: 1465870749, TimeZone: 420 Href: https://www.netflix.com/watch/80107373?trackId=13927326&tctx=3%2C6%2C22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 -------------------------------------------------------------------------------- 1.183|0|I|Msl| Loading store state 1.188|0|I|Nccp| Creating EDGE instance, Endpoint: https://www.netflix.com/api/msl/, Path: /cbp/cadmium-4 1.203|0|I|Ext| object.pool: Setting play context:, location: WATCHNOW, row: 3, rank: 6, request_id: 22c4ddd7-324f-498e-bc40-2cb79e3059e2-74518083 1.204|1|I|PlaybackASE| Playback created, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 1.211|1|I|Playback| Playback loading, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 1.211|1|I|PlaybackASE| Playback state changed, From: 0, To: 1 1.690|0|E|PlayDataManager| BladeRunner command history [ { "method": "stop", "starttime": 1215, "elapsedtime": 475, "success": false } ] 1.690|0|E|PlayDataManager| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false}], errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870749,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-4\",\"REQUEST_CONTEXT_REQUEST_ID\":\"3863d4b8-d22e-4ac9-971c-5e485d0d9cdb-595269\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 1.690|0|E|PlayDataManager| Unable to send stop command for previous session, o: false, I: 1331, Ta: P13, xj: 3501, P: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false}], qe: , yl: {"SUCCESS":false,"REQUEST_CONTEXT_IP_ADDRESS":"70.36.204.232","REQUEST_CONTEXT_CLOCK_TIME":1465870749,"REQUEST_CONTEXT_ESN":"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV","EXCEPTION_TYPE":"PLAYBACK_SERVICE_FAULT","TRANSLATED":true,"CODE":3501,"REQUEST_CONTEXT_COUNTRY":"US","REQUEST_CONTEXT_CLIENT_ID":"cce67f2a-5ddb-422e-9a12-92f3cd613ea0","DESCRIPTION":"Secure Stop data mandatory for device","REQUEST_CONTEXT_DEVICE_TYPE_ID":1193,"REQUEST_CONTEXT_ENDPOINT_PATH":"/cbp/cadmium-4","REQUEST_CONTEXT_REQUEST_ID":"3863d4b8-d22e-4ac9-971c-5e485d0d9cdb-595269","REQUEST_CONTEXT_ENVIRONMENT":"prod","LOCAL_MESSAGE":"Missing secure stop data","ROOT_CAUSE_STACK_TRACE":"Not available.","TYPE":"FATAL","REQUEST_CONTEXT_STACK":"prod","REQUEST_CONTEXT_APP_ID":0} 1.691|1|I|Playback| Authorizing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 2.305|1|I|PlaybackASE| AudioTrack changed, ToBcp47: en, To: A:1:1;2;en;1;, MediaTime: undefined 2.306|1|I|PlaybackASE| TimedTextTrack changed, ToBcp47: undefined, To: T:1:1;1;NONE;0;1;, From: none, MediaTime: undefined 2.307|1|I|Playback| Processing post-authorize, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined 2.349|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.350|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.493|1|I|Playback| Overriding bookmark, From: 1329000, To: 1329000 2.501|1|I|PlaybackASE| Playback state changed, From: 1, To: 2 2.515|1|I|MediaPresenterASE| Seeking, Requested: 1329.000, Actual: 1325.325, Cause: 1 2.521|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.525|1|W|ASEJS|media|asejs| drm header MediaRequest: ID: 2, isHeader:true, pts:undefined, responseType: 0, duration: undefined, readystate: 5, bitrate:620, but no headers seen, marking pipeline drmReady 2.527|1|W|ASEJS_STREAM_SELECTOR|media|asejs| Resetting last selected stream index 2.527|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [4] 1284524000 (620 Kbps) 2.531|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.531|1|W|ASEJS_STREAM_SELECTOR|media|asejs| Resetting last selected stream index 2.532|1|W|ASEJS_STREAM_SELECTOR|media|asejs| INITIAL STREAM [1] 1284481121 (64 Kbps) 2.545|1|I|MediaElementASE| Setting the license 3.062|1|W|ASEJS_STREAM_SELECTOR|media|asejs| BUFFERING COMPLETE BL(8008) FC(3) 3.077|1|I|PlaybackASE| BufferingState changed, From: 2, To: 1, MediaTime: 1325.325, AudioBufferLength: 2.717, VideoBufferLength: 8.007 6.137|1|I|Eme| LICENSE: Successfully added license 6.137|1|I|MediaElementASE| license set 6.214|1|I|PlaybackASE| PresentingState changed, From: 1, To: 2, MediaTime: 1325.325, AudioBufferLength: 50.717, VideoBufferLength: 32.031 6.231|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 6.339|0|I|Ext| contentAdvisory: Not rendering content advisories, no data. 7.511|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 7.612|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 8.389|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 8.791|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.341|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.444|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.517|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.564|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.845|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 9.879|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.052|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.489|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.852|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 10.900|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 11.496|1|I|SubtitleTracker| qoe score 100, at pts: 1330417 12.246|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.404|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.436|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.612|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.644|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 12.772|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 13.157|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 13.461|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 21.220|1|I|SubtitleTracker| qoe score 100, at pts: 1340213 35.662|1|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7381], HandleDelay: undefined 35.663|1|I|PlaybackASE| Playback closing, MovieId: 80107373, TrackingId: 13927326, Xid: 14658707495280, AccountKey: undefined, ErrorCode: F7381 35.663|1|I|MediaPresenterASE| Closing. 35.667|1|I|SubtitleTracker| qoe score 100, at pts: 1354680 35.671|1|I|PlaybackASE| Playback state changed, From: 2, To: 3 36.056|1|E|Nccp| BladeRunner command history [ { "method": "stop", "starttime": 1215, "elapsedtime": 475, "success": false }, { "method": "manifest", "starttime": 1692, "elapsedtime": 609, "success": true }, { "method": "license", "starttime": 3849, "elapsedtime": 976, "success": true }, { "method": "bind", "starttime": 4826, "elapsedtime": 987, "success": true }, { "method": "start", "starttime": 6220, "elapsedtime": 550, "success": true }, { "method": "logblob", "starttime": 11497, "elapsedtime": 902, "success": true }, { "method": "logblob", "starttime": 35679, "elapsedtime": 373, "success": true }, { "method": "stop", "starttime": 35691, "elapsedtime": 365, "success": false } ] 36.057|1|E|Nccp| Processing EDGE response failed, method: stop, success: false, errorSubCode: 1331, errorExternalCode: P13, errorDetails: No Details Available [{"method":"stop","starttime":1215,"elapsedtime":475,"success":false},{"method":"manifest","starttime":1692,"elapsedtime":609,"success":true},{"method":"license","starttime":3849,"elapsedtime":976,"success":true},{"method":"bind","starttime":4826,"elapsedtime":987,"success":true},{"method":"start","starttime":6220,"elapsedtime":550,"success":true},{"method":"logblob","starttime":11497,"elapsedtime":902,"success":true},{"method":"logblob","starttime":35679,"elapsedtime":373,"success":true},{"method":"stop","starttime":35691,"elapsedtime":365,"success":false}], errorDisplayMessage: , errorData: "{\"SUCCESS\":false,\"REQUEST_CONTEXT_IP_ADDRESS\":\"70.36.204.232\",\"REQUEST_CONTEXT_CLOCK_TIME\":1465870784,\"REQUEST_CONTEXT_ESN\":\"NFCDFF-02-CKNG4L6M00GP7F3EQTG85R35WW1FFV\",\"EXCEPTION_TYPE\":\"PLAYBACK_SERVICE_FAULT\",\"TRANSLATED\":true,\"CODE\":3501,\"REQUEST_CONTEXT_COUNTRY\":\"US\",\"REQUEST_CONTEXT_CLIENT_ID\":\"cce67f2a-5ddb-422e-9a12-92f3cd613ea0\",\"DESCRIPTION\":\"Secure Stop data mandatory for device\",\"REQUEST_CONTEXT_DEVICE_TYPE_ID\":1193,\"REQUEST_CONTEXT_ENDPOINT_PATH\":\"/cbp/cadmium-4\",\"REQUEST_CONTEXT_REQUEST_ID\":\"8fde8bc0-9b93-45e8-8a80-0d25e9c86b8b-145355954\",\"REQUEST_CONTEXT_ENVIRONMENT\":\"prod\",\"LOCAL_MESSAGE\":\"Missing secure stop data\",\"ROOT_CAUSE_STACK_TRACE\":\"Not available.\",\"TYPE\":\"FATAL\",\"REQUEST_CONTEXT_STACK\":\"prod\",\"REQUEST_CONTEXT_APP_ID\":0}" 36.057|1|E|Eme| Unable to release the PrimeTime license and get the secure stop data , success: false, code: undefined, subCode: undefined, extCode: undefined, edgeCode: undefined, message: 36.057|1|E|Eme| SECURE_STOP: Unable to get the stop data, sessionId: 9589413535369609724, code: 7122, subCode: 1331, extCode: P13, edgeCode: 3501, message: 36.057|1|E|PlayDataManager| Unable to fulfill secure stop, o: false, code: 7122, ma: 1331, Ab: P13, Bf: 3501, qe: , message: Unable to release the PrimeTime license and get the secure stop data. , za: [object Object], state: 2 36.057|1|I|PlaybackASE| Playback state changed, From: 3, To: 4 36.058|1|I|Eme| CLOSE: Closed the session 53.178|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.345|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.605|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 53.865|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 62.034|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 62.220|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count. 150.185|0|I|Ext| subview.autoplay.interrupter: Reset autoplay count.
Comment hidden (obsolete) |
Comment 11•8 years ago
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Got Error Code: F7361-1253 The Ctrl-Alt-Shift L output is at pastebin: http://pastebin.com/nq3gwvEV
Comment 12•8 years ago
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(In reply to John Poole from comment #9) > Using the same session, I refreshed NetFlix and continued watching the > program that had rewound a few seconds back, then after several seconds, new > error message: F7381 Error F7381 is "Source buffer error event was fired" (bug 1160444). @ cpearce: you resolved this bug as a duplicate of bug 1160444 (which was fixed in FF 42), but John has recently seen this issue a couple times in FF 47. Do John's logs look like a different issue or a regression?
Flags: needinfo?(cpearce)
Assignee | ||
Comment 13•8 years ago
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cpeterson: That looks like a secure stop failure, not the same as bug 1160444.
Flags: needinfo?(cpearce)
Comment 14•8 years ago
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(In reply to Chris Pearce (:cpearce) from comment #13) > cpeterson: That looks like a secure stop failure, not the same as bug > 1160444. OK. Since John only saw this error once and Netflix is still testing secure stop, let's wait until Netflix is ready to enable secure stop by default before investigating more.
Comment 15•7 years ago
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I just installed Kubuntu 17.04 and updated. I get this error when trying to watch a movie. Version: 5.0007.510.051 Esn: NFCDFF-LX-DWLLPKK2QLG2WNF39DMVP89MMX7JJ6 JsSid: 15064092748867, Epoch: 1506409476, Start: 1506409274, TimeZone: 360 Href: https://www.netflix.com/watch/80167489?trackId=14170287&tctx=0%2C0%2C586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291 UserAgent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0 -------------------------------------------------------------------------------- 1.596|0|I|Device| Esn source: storage_matched_esn_in_config 1.659|0|I|Msl| Loading store state 1.836|0|I|Nccp| Creating EDGE instance, Endpoint: https://www.netflix.com/api/msl/, Path: /cbp/cadmium-18 1.898|0|I|MessageQueue| No messages to load. 2.004|0|W|ASEJS|media|asejs| nf-ase version: 2.6.25 DEBUG:, false 2.149|0|I|VideoPreparer| instance created 2.264|0|I|VideoPlayer| Next episode added, movieId: 80167489, playbackParams: [object Object], uiLabel: standard, manifestData: undefined 2.265|0|I|SegmentManager| Adding segment {"movieId":80167489,"uiLabel":"standard","params":{"trackingId":14170287,"authParams":{"pinCapableClient":false},"sessionParams":{"uiplaycontext":{"location":"WATCHNOW","rank":"0","request_id":"586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291","row":"0","track_id":14170287},"isUIAutoPlay":false,"supportsWatermark":true,"supportsPreReleasePin":true},"disableTrackStickiness":false,"uiPlayStartTime":1506409275985}} 2.266|0|I|SegmentManager| Loading the next episode, movieId: 80167489, uiLabel: standard 2.275|1|I|PlaybackASE| Playback created, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.313|1|I|Playback| Playback loading, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.314|1|I|PlaybackASE| Playback state changed, From: 0, To: 1 2.549|1|I|Playback| Authorizing, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 2.598|1|W|NccpPlayback| manifest not in cache unavailable 4.905|1|I|PlaybackASE| AudioTrack changed, ToBcp47: en, To: A:1:1;2;en;1;, MediaTime: undefined 4.906|1|I|PlaybackASE| TimedTextTrack changed, ToBcp47: undefined, To: T:1:1;1;NONE;0;1;, From: none, MediaTime: undefined 4.912|1|I|Playback| Processing post-authorize, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991 5.989|1|I|PlaybackASE| Text BufferingState changed, From: 2, To: 1, MediaTime: 2715.000, AudioBufferLength: 0.000, VideoBufferLength: 0.000 6.002|1|I|PlaybackASE| Starting inactivity monitor for movie 80167489 6.003|1|I|PlaybackASE| Playback state changed, From: 1, To: 2 6.066|1|I|MediaPresenterASE| Seeking, Requested: 2715.000, Actual: 2714.713, Cause: 1 6.117|0|W|ASEJS|media|asejs| drm header MediaRequest: ID: 2, isHeader:true, ptsStart:undefined, responseType: 0, duration: undefined, readystate: 5, bitrate:710, but no headers seen, marking pipeline drmReady 6.159|0|W|ASEJS|media|asejs| drivePipeline, delaying audio until video actualStartPts determined 6.198|1|W|MediaElementASE| eme not in cache unavailable 6.203|1|I|MediaElementASE| Setting the license 6.223|0|W|ASEJS|media|asejs| drivePipeline, delaying audio until video actualStartPts determined 7.130|1|I|MediaElementASE| license set 7.893|0|I|ASEJS_STREAM_SELECTOR|media|asejs| BUFFERING COMPLETE BL(8008) FC(2) 7.898|1|I|PlaybackASE| AV BufferingState changed, From: 2, To: 1, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 0.000 8.126|1|I|PlaybackASE| PresentingState changed, From: 1, To: 2, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 8.007 8.626|1|I|PlaybackASE| PresentingState changed, From: 2, To: 3, MediaTime: 2714.713, AudioBufferLength: 21.329, VideoBufferLength: 8.007 8.659|1|E|MediaElementASE| Video element event: error, code: 4 8.664|1|E|PlaybackASE| Fatal playback error, Error: [PlayerError #F7361-1254] code=4, HandleDelay: undefined 8.666|1|I|PlaybackASE| Playback closing, MovieId: 80167489, TrackingId: 14170287, Xid: 15064092740991, ErrorCode: F7361-1254 8.668|1|I|MediaPresenterASE| Closing. 8.731|1|I|PlaybackASE| Playback state changed, From: 2, To: 3 8.824|0|I|SegmentManager| Closing segment, segment: {"movieId":80167489,"uiLabel":"standard","params":{"trackingId":14170287,"authParams":{"pinCapableClient":false},"sessionParams":{"uiplaycontext":{"location":"WATCHNOW","rank":"0","request_id":"586f58aa-5904-4ae1-b0aa-428da9a355b5-235066291","row":"0","track_id":14170287},"isUIAutoPlay":false,"supportsWatermark":true,"supportsPreReleasePin":true},"disableTrackStickiness":false,"uiPlayStartTime":1506409275985}}, error: undefined 9.276|1|I|Eme| CLOSE: Closed the session 9.279|1|I|PlayDataManager| Sent secure stop, movieId: 80167489 9.410|1|I|PlayDataManager| Sent playdata, movieId: 80167489 9.414|1|I|PlaybackASE| Playback state changed, From: 3, To: 4
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