1181257 - [Aries][Marketplace] Opening Email Support twice in another window will display a blank page.

Status: RESOLVED DUPLICATE of bug 1176829

(Firefox OS Graveyard :: Gaia::E-Mail, defect)

Description

[John Thomas [:Johnt]]

Attachment: logcat_20150707_1120.txt

Description:
If the user attempts to open Email Support at least twice in a new a window they will be taken to a blank page. 


Repro Steps:

Prereq: WiFi Enabled, Email Account not yet setup.

1) Update a Flame to 20150707033152
2) Launch Marketplace
3) Select an available app.
4) Press and hold Email Support
5) Select Open in New Window. (Or Private Window))
6) Press back arrow. 
7) Press and hold Email Support and open New or Private window.



Actual:
Blank window appears.

Expected:
It is expected the user will be be prompted to sign into Email.

Environmental Variables:
Device: Aries 2.5
BuildID: 20150707033152
Gaia: e6506d68e01489b57616f8b74e8773f938ce62b3
Gecko: e271ef4c49ae
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 42.0a1 (2.5) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:42.0) Gecko/42.0 Firefox/42.0


User Impact: Unable to sign into email in order to access Email Support. 


Repro frequency: 100%
See attached: Logcat & Video

Comment 1

[John Thomas [:Johnt]]

This issue does NOT occur on Flame 2.5, 2.2 and 2.1.

Result: User is prompted to setup an Email account.


Environmental Variables:
Device: Flame 2.5 Kk Full flash (319mb)
Build ID: 20150707010204
Gaia: e6506d68e01489b57616f8b74e8773f938ce62b3
Gecko: e7e69cc8c07b
Gonk: a4f6f31d1fe213ac935ca8ede7d05e47324101a4
Version: 42.0a1 (2.5)
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:42.0) Gecko/42.0 Firefox/42.0

Environmental Variables:
Device: Flame 2.2 Kk Full flash (319mb)
Build ID: 20150707002504
Gaia: ea11f422b687a982f0a961c9aea7858066561707
Gecko: 52d19a805d35
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 37.0 (2.2)
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

Environmental Variables:
Device: Flame 2.1 Kk Full flash (319mb)
Build ID: 20150707001206
Gaia: d13826b20b4a45e3f5cd4b25a30a737d8be7f1b9
Gecko: 37de99064c33
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 34.0 (2.1)
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Comment 2

[David Durst [:ddurst]]

This is pretty standard treatment from our side. Is there something in particular we should be doing differently? Otherwise, I'd move this to Gaia.