1181950 - Can't connect support.mozilla.org

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Evan Langlois]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0
Build ID: 20150615123749

Steps to reproduce:

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords


Actual results:

Secure Connection Failed
Unable to verify authenticity of the data 

although ... this fails on Chrome too, but still embarassing to not be able to get to your support site with your own browser.

Comment 1

[Emanuel H.]

I can't reproduce it on Windows 8.1 / Lubuntu 15.04 with Firefox 39 / 41 or Chrome.
I guess it's a problem on your machine.

Comment 2

[:glob ✱]

works for me too, and "Unable to verify authenticity of the data" isn't an error that firefox throws:
https://dxr.mozilla.org/mozilla-central/search?q=%22Unable+to+verify+authenticity+of+the+data%22&case=true&redirect=true

i suspect it's a problem with a proxy server or firewall between your browser and support.mozilla.org.

Comment 3

[Evan Langlois]

Exact Error is shown below, but ... going through the satellite it gives the error.  If I tether to my phone (sshhh... don't tell AT&T) it seems to work fine.  Grr ... that means its not mozillas fault.  Sorry!

Secure Connection Failed

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.