Adobe CDM not downloading/updating after Firefox update

RESOLVED INVALID

Status

()

Core
Audio/Video
RESOLVED INVALID
2 years ago
2 years ago

People

(Reporter: maja_zf, Unassigned)

Tracking

(Blocks: 1 bug)

42 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(firefox42 affected)

Details

(Reporter)

Description

2 years ago
Win 7 laptop, Firefox Nightly, up-to-date, clean profile: Adobe CDM was not downloading at all -- I waited >15-20 minutes before giving up. In contrast, the Open H264 codec always downloads within about a minute.

In the end, this was resolved by uninstalling+reinstalling Nightly, i.e. just updating my existing Nightly install was not enough.
(Reporter)

Updated

2 years ago
Blocks: 1015800
Would love STR for this. Are you using a VPN or proxy?

If you open about:addons > Plugins and right click on Adobe Primetime and select "Find updates", does the new plugin download.

Also, you can set media.gmp.log.dump=true and media.gmp.log.level=0 and then you can view logging for the GMP downloader in the browser console (CTRL+SHIFT+J, filter on "GMP").
(Reporter)

Comment 2

2 years ago
Ah, I just realized something: all is well on 32-bit Nightly; the CDM-download problem only arises in 64-bit Nightly.
Hardware: x86 → x86_64
(Reporter)

Comment 3

2 years ago
No VPN, no proxy.
Ok, nothing to see here, move along.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INVALID
(Because Adobe don't yet provide us with a 64bit GMP)
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