Closed Bug 1183338 Opened 9 years ago Closed 9 years ago

Adobe CDM not downloading/updating after Firefox update

Categories

(Core :: Audio/Video, defect)

Product:
Core
Component:
Audio/Video
Version:
42 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox42 --- affected

People

(Reporter: impossibus, Unassigned)

References

(Blocks 1 open bug)

Details

Win 7 laptop, Firefox Nightly, up-to-date, clean profile: Adobe CDM was not downloading at all -- I waited >15-20 minutes before giving up. In contrast, the Open H264 codec always downloads within about a minute.

In the end, this was resolved by uninstalling+reinstalling Nightly, i.e. just updating my existing Nightly install was not enough.
Would love STR for this. Are you using a VPN or proxy?

If you open about:addons > Plugins and right click on Adobe Primetime and select "Find updates", does the new plugin download.

Also, you can set media.gmp.log.dump=true and media.gmp.log.level=0 and then you can view logging for the GMP downloader in the browser console (CTRL+SHIFT+J, filter on "GMP").
Ah, I just realized something: all is well on 32-bit Nightly; the CDM-download problem only arises in 64-bit Nightly.
Hardware: x86 → x86_64
Ok, nothing to see here, move along.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INVALID
(Because Adobe don't yet provide us with a 64bit GMP)
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