Closed
Bug 1183391
Opened 9 years ago
Closed 4 years ago
Firefox and Thunderbird not redrawing after hibernate (100% reproducible on my Lenovo X1 Carbon)
Categories
(Core :: Graphics, defect, P3)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: vladan, Unassigned)
References
Details
(Whiteboard: [gfx-noted])
Attachments
(8 files)
Screenshot.png
Whenever I put my X1 Carbon laptop to hibernate, Firefox no longer repaints itself properly afterward. The tabstrip is partially black or messed up (see attachment). Nothing other than a Firefox restart fixes this.
100% reproducible on my Windows 8.1 laptop with Release 39 and Dev Edition 40.
Chrome 43 and IE 11 on the same laptop are *not* affected!
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Reporter | |
Comment 1•9 years ago
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Reporter | |
Comment 2•9 years ago
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Application Basics
------------------
Name: Firefox
Version: 41.0a2
Build ID: 20150707004003
Update Channel: aurora
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Multiprocess Windows: 0/10 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: ADB Helper
Version: 0.8.0
Enabled: true
ID: adbhelper@mozilla.org
Name: Gecko Profiler
Version: 1.16.3
Enabled: true
ID: jid0-edalmuivkozlouyij0lpdx548bc@jetpack
Name: Valence
Version: 0.3.1
Enabled: true
ID: fxdevtools-adapters@mozilla.org
Graphics
--------
Adapter Description: Intel(R) HD Graphics 5500
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x1616
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17795)
Driver Date: 11-18-2014
Driver Version: 10.18.14.4029
GPU #2 Active: false
GPU Accelerated Windows: 10/10 Direct3D 11 (OMTC)
Subsys ID: 222717aa
Supports Hardware H264 Decoding: false
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20150707004003
browser.startup.homepage_override.buildID: 20150707004003
browser.startup.homepage_override.mstone: 41.0a2
dom.apps.reset-permissions: true
dom.mozApps.maxLocalId: 1007
dom.mozApps.used: true
extensions.lastAppVersion: 41.0a2
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 41.0a2
gfx.driver-init.deviceID: 0x1616
gfx.driver-init.driverVersion: 10.18.14.4029
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.lastUpdate: 1434387707
media.gmp-eme-adobe.version: 11
media.gmp-gmpopenh264.lastUpdate: 1430773192
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150707004003
media.gmp-manager.lastCheck: 1436800457
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\vladan\AppData\Local\Temp/
media.webrtc.debug.log_file: C:\Users\vladan\AppData\Local\Temp/WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1436228659
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
print.printer_TOR5-DrClaw.print_bgcolor: false
print.printer_TOR5-DrClaw.print_bgimages: false
print.printer_TOR5-DrClaw.print_colorspace:
print.printer_TOR5-DrClaw.print_command:
print.printer_TOR5-DrClaw.print_downloadfonts: false
print.printer_TOR5-DrClaw.print_duplex: 1515870810
print.printer_TOR5-DrClaw.print_edge_bottom: 0
print.printer_TOR5-DrClaw.print_edge_left: 0
print.printer_TOR5-DrClaw.print_edge_right: 0
print.printer_TOR5-DrClaw.print_edge_top: 0
print.printer_TOR5-DrClaw.print_evenpages: true
print.printer_TOR5-DrClaw.print_footercenter:
print.printer_TOR5-DrClaw.print_footerleft: &PT
print.printer_TOR5-DrClaw.print_footerright: &D
print.printer_TOR5-DrClaw.print_headercenter:
print.printer_TOR5-DrClaw.print_headerleft: &T
print.printer_TOR5-DrClaw.print_headerright: &U
print.printer_TOR5-DrClaw.print_in_color: true
print.printer_TOR5-DrClaw.print_margin_bottom: 0.5
print.printer_TOR5-DrClaw.print_margin_left: 0.5
print.printer_TOR5-DrClaw.print_margin_right: 0.5
print.printer_TOR5-DrClaw.print_margin_top: 0.5
print.printer_TOR5-DrClaw.print_oddpages: true
print.printer_TOR5-DrClaw.print_orientation: 0
print.printer_TOR5-DrClaw.print_page_delay: 50
print.printer_TOR5-DrClaw.print_paper_data: 1
print.printer_TOR5-DrClaw.print_paper_height: 11.00
print.printer_TOR5-DrClaw.print_paper_name:
print.printer_TOR5-DrClaw.print_paper_size_type: 0
print.printer_TOR5-DrClaw.print_paper_size_unit: 0
print.printer_TOR5-DrClaw.print_paper_width: 8.50
print.printer_TOR5-DrClaw.print_plex_name:
print.printer_TOR5-DrClaw.print_resolution: 1515870810
print.printer_TOR5-DrClaw.print_resolution_name:
print.printer_TOR5-DrClaw.print_reversed: false
print.printer_TOR5-DrClaw.print_scaling: 1.00
print.printer_TOR5-DrClaw.print_shrink_to_fit: true
print.printer_TOR5-DrClaw.print_to_file: false
print.printer_TOR5-DrClaw.print_unwriteable_margin_bottom: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_left: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_right: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_top: 0
privacy.cpd.cache: false
privacy.cpd.cookies: false
privacy.cpd.formdata: false
privacy.cpd.sessions: false
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1434387811
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2
Experimental Features
---------------------
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Reporter | |
Comment 3•9 years ago
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So it looks like Windows turned off Glass on this machine/driver/system (Notepad, Chrome, IE don't have glass).
Can we do the same?
Flags: needinfo?(bas)
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Reporter | |
Comment 4•9 years ago
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actually, there is no Aero Glass on 8.1
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Updated•9 years ago
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Whiteboard: [gfx-noted]
CC-ing Greg who ran describes something similar here: https://bugzilla.mozilla.org/show_bug.cgi?id=1106798#c9.
Greg, can you attach about:support graphics section when this problem occurs? Also, if you turn off hardware acceleration (in the advanced prefs), does the hibernate related problem go away?
Hi Milan. Thank you for moving me over to this bug case. I have some very strange things to report.
I looked at the graphics section and copied the contents. Then I performed a hibernation cycle and the issue of the Minimize/Maximize/Close buttons disappearing (turning to black, plus not being operable either) happened. I looked at the graphics section of about:support and nothing had changed (I did a compare with Beyond Compare). I don't have that text anymore because I didn't save it because my system crashed. More on that in a minute. Here is the graphics section:
Graphics
Adapter Description NVIDIA GeForce GTX 970
Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM 4095
Asynchronous Pan/Zoom none
ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 50
Device ID 0x13c2
Direct2D Enabled true
DirectWrite Enabled true (6.3.9600.17795)
Driver Date 5-27-2015
Driver Version 9.18.13.5306
GPU #2 Active false
GPU Accelerated Windows 3/3 Direct3D 11 (OMTC)
Subsys ID 39753842
Vendor ID 0x10de
WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
I don't know if anything changed or not, and the issue has resolved itself. But let me explain a few weird things that happened!
I turned off hardware acceleration in the advanced prefs. I performed a hibernation cycle. When I started the computer again, after about 2 or 3 seconds the computer just shut down. When I started it again, all of the apps that I had open were closed. Just like a fresh boot. I tried several hibernation cycles with Firefox open (3 windows with about 70 tabs) and the problem was gone. I re-enabled the hardware acceleration and performed several hibernation cycles and the problem is still gone. It had been 100% reducible before this.
After the computer had crashed upon waking from hibernation that one time, the only way to wake the computer was via the power switch. In UEFI I had set the option to allow the keyboard to wake the computer from hibernation. I think this may be the only option I have set in UEFI, so it isn't like I have a strange complex setup. After several cycles of needing to use the power switch, I opened UEFI setup and re-enabled the option to allow the keyboard to wake the computer. I have performed several hibernation cycles and the problem has not presented itself again.
What I can say is that the problem went away after I disabled hardware acceleration, and after re-enabling it the problem has not come back. But the weird crash I experienced (computer is about 3 months old and has been very reliable) has definitely clouded the analysis of what was causing the problem. It could be that the computer crashed because of the hardware acceleration setting in Firefox, or it could be completely unrelated and it crashed because of a computer malfunction with the UEFI getting reset. I will be loading down the computer with a number of applications tomorrow and then I will see if the problem surfaces again. But for now this might be a clue for you, however cloudy it may be.
Strange indeed. Vladan, how do you wake your computer from hibernate? Power switch?
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Updated•9 years ago
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Flags: needinfo?(vdjeric)
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Reporter | |
Comment 8•9 years ago
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(In reply to Milan Sreckovic [:milan] from comment #7)
> Strange indeed. Vladan, how do you wake your computer from hibernate?
> Power switch?
Yes, I pres the power button
Flags: needinfo?(vdjeric)
This is the minimize/maximize/close button area of Firefox when it is maximized. The desktop is the gold color. The buttons do not function. I can click as much as I want in this area and nothing happens.
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Comment 10•9 years ago
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Firefox minimize/maximize/close button area when the window is floating. All black and the desktop does not show through.
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Comment 11•9 years ago
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Upper left corner of Thunderbird when it is maximized. Gold desktop shows through. The tabs do operate OK.
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Comment 12•9 years ago
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Upper left corner of Thunderbird when the window is floating. The tabs are operational.
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Comment 13•9 years ago
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Thunderbird min/max/close when the window is floating.
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Comment 14•9 years ago
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Thunderbird min/max/close when the window is floating, but this time it shows the graphics. The graphics come and go. I had to capture this using control-PrintScreen. If I clicked on the window, it would turn black. The buttons are not operational.
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Comment 15•9 years ago
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It happened again. I just put the computer into hibernation and woke it up again. I'm not sure if you're looking for a change in the graphics section of about:support, but I just checked it and it hasn't changed from what I reported before.
As usual, all of my applications are OK except for Firefox and Thunderbird. I captured some screenshots and have attached them. The buttons are not operational, even though the graphics will show from time to time.
Here is a clue. I was composing two e-mails, and both of those windows are fine. Only the main Thunderbird window has a problem. Thunderbird is up to date. I closed it just now and re-opened it, and it is operating perfectly.
The computer is 64-bit with 32 GB of RAM, so I doubt it is running out of memory.
I hope these clues help.
Greg
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Comment 16•9 years ago
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I just made it hibernate twice, and after the first hibernation Firefox was OK. But after the 2nd hibernation it was not. I have about 80 tabs open right now, though only a couple of them are active (the others have italicized writing on the tabs because they have not been read after restoring the session). Thunderbird is still OK.
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Reporter | |
Comment 17•9 years ago
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Bas, let me know when you want to borrow my machine to reproduce this
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Comment 18•9 years ago
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perhaps greg's issue is related to bug 1178890
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Comment 19•9 years ago
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Updated•9 years ago
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Summary: Firefox not redrawing after hibernate (100% reproducible on my Lenovo X1 Carbon) → Firefox and Thunderbird not redrawing after hibernate (100% reproducible on my Lenovo X1 Carbon)
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Updated•7 years ago
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Priority: -- → P3
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Comment 21•6 years ago
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(Vladan, do you still see this when using newer version of Firefox or Thunderbird?
In reply to Greg from comment #16)
> I just made it hibernate twice, and after the first hibernation Firefox was
> OK. But after the 2nd hibernation it was not. I have about 80 tabs open
> right now, though only a couple of them are active (the others have
> italicized writing on the tabs because they have not been read after
> restoring the session). Thunderbird is still OK.
Greg writes "I have not been experiencing that problem anymore, but I rarely put the computer to sleep, so I wouldn't necessarily know if the problem is gone or not."
Flags: needinfo?(vladan.bugzilla)
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Reporter | |
Comment 22•6 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #21)
> (Vladan, do you still see this when using newer version of Firefox or
> Thunderbird?
I don't see this anymore, but I also don't have the original machine anymore
Flags: needinfo?(vladan.bugzilla)
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Comment 23•6 years ago
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As luck would have it, I now have an X1 carbon.
So I will test this in the coming weeks.
Flags: needinfo?(vseerror)
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Comment 24•4 years ago
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My X1 is out of commission. I think we can just close this.
Status: NEW → RESOLVED
Closed: 4 years ago
Flags: needinfo?(vseerror)
Resolution: --- → INCOMPLETE
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Description
•