1184193 - Some Windows 7 systems running WARP when they shouldn't be

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[ssimon]

Attachment: mcbain_old_dxdiag.txt

The layers.d3d11.disable-warp had an unexpected value of FALSE on the Win XP system McBain.

Everything Win 7 and below should have layers.d3d11.disable-warp set to TRUE.

DxDiag attached.

Comment 1

[ssimon]

Attachment: mcbain_aboutsupport.txt

Comment 2

[ssimon]

Also seen in Praetor - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 3

[ssimon]

Attachment: Praetor_aboutsupport.txt

Comment 4

[ssimon]

Attachment: Praetor_old_DxDiag.txt

Comment 5

[ssimon]

Also seen in Piglet - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 6

[ssimon]

Attachment: piglet_aboutsupport.txt

Comment 7

[ssimon]

Attachment: piglet_old_DxDiag.txt

Comment 8

[ssimon]

Also seen in Warlock - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 9

[ssimon]

Attachment: warlock_aboutsupport.txt

Comment 10

[ssimon]

Attachment: warlock_old_DxDiag.txt

Comment 11

[ssimon]

Also seen in Onyxia - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 12

[ssimon]

Attachment: onyxia_aboutsupport.txt

Comment 13

[ssimon]

Attachment: Onyxia_new_DxDiag.txt

Comment 14

[ssimon]

Attachment: Onyxia_old_DxDiag.txt

Comment 15

[ssimon]

Also seen in Max Payne - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 16

[ssimon]

Attachment: MaxPayne_aboutsupport.txt

Comment 17

[ssimon]

Attachment: MaxPayne_new_DxDiag.txt

Comment 18

[ssimon]

Attachment: MaxPayne_old_DxDiag.txt

Comment 19

[ssimon]

Also seen in Centurion - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 20

[ssimon]

Attachment: Centurion_aboutsupport.txt

Comment 21

[ssimon]

Attachment: Centurion_new_DxDiag.txt

Comment 22

[ssimon]

Attachment: Centurion_old_DxDiag.txt

Comment 23

[ssimon]

Also seen in Geico- layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 24

[ssimon]

Attachment: Geico_aboutsupport.txt

Comment 25

[ssimon]

Attachment: Geico_old_DxDiag.txt

Comment 26

[ssimon]

Also seen in Frostmane - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 27

[ssimon]

Attachment: Frostmane_aboutsupport.txt

Comment 28

[ssimon]

Attachment: Frostmane_old_DxDiag.txt

Comment 29

[ssimon]

Also seen in Anetheron - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 30

[ssimon]

Attachment: Anetheron_aboutsupport.txt

Comment 31

[ssimon]

Attachment: Anetheron_old_DxDiag.txt

Comment 32

[ssimon]

Also seen in Dragonmaw - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 33

[ssimon]

Attachment: Dragonmaw_aboutsupport.txt

Comment 34

[ssimon]

Attachment: Dragonmaw_old_DxDiag.txt

Comment 35

[ssimon]

Also seen in Lothar - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 36

[ssimon]

Attachment: Lothar_aboutsupport.txt

Comment 37

[ssimon]

Attachment: Lothar_new_DxDiag.txt

Comment 38

[ssimon]

Attachment: Lothar_old_DxDiag.txt

Comment 39

[ssimon]

Also seen in Wario - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 40

[ssimon]

Attachment: Wario_aboutsupport.txt

Comment 41

[ssimon]

Attachment: Wario_new_DxDiag.txt

Comment 42

[ssimon]

Attachment: Wario_old_DxDiag.txt

Comment 43

[ssimon]

Also seen in Norwegia - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 44

[ssimon]

Attachment: Norwegia_aboutsupport.txt

Comment 45

[ssimon]

Attachment: Norwegia_new_DxDiag.txt

Comment 46

[ssimon]

Attachment: Norwegia_old_DxDiag.txt

Comment 47

[ssimon]

Also seen in Kal El - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 48

[ssimon]

Attachment: KalEl_aboutsupport.txt

Comment 49

[ssimon]

Attachment: KalEl_new_DxDiag.txt

Comment 50

[ssimon]

Attachment: KalEl_old_DxDiag.txt

Comment 51

[ssimon]

Also seen in Silvermoon - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 52

[ssimon]

Attachment: Silvermoon_aboutsupport.txt

Comment 53

[ssimon]

Attachment: Silvermoon_new_DxDiag.txt

Comment 54

[ssimon]

Attachment: Silvermoon_old_DxDiag.txt

Comment 55

[ssimon]

Also seen in Palpatine - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 56

[ssimon]

Attachment: Palpatine_aboutsupport.txt

Comment 57

[ssimon]

Attachment: Palpatine_new_DxDiag.txt

Comment 58

[ssimon]

Attachment: Palpatine_old_DxDiag.txt

Comment 59

[ssimon]

Uploaded wrong DxDiags for Kal El system - was tested in Vista should have been Win 7 32 - replaced with correct DxDiags

Comment 60

[ssimon]

Attachment: KalEl_aboutsupport.txt

Comment 61

[ssimon]

Attachment: KalEl_new_DxDiag.txt

Comment 62

[ssimon]

Attachment: KalEl_old_DxDiag.txt

Comment 63

[ssimon]

Also seen in Shadowsong - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 64

[ssimon]

Attachment: Shadowsong_aboutsupport.txt

Comment 65

[ssimon]

Attachment: Shadowsong_new_DxDiag.txt

Comment 66

[ssimon]

Attachment: Shadowsong_old_DxDiag.txt

Comment 67

[Milan Sreckovic [:milan] (needinfo for best results)]

This would have been with a part 1 patch from bug 1179504, I believe.

Comment 68

[ssimon]

Also seen in MiniHP - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 69

[ssimon]

Attachment: MiniHP_aboutsupport.txt

Comment 70

[ssimon]

Attachment: MiniHP_new_DxDiag.txt

Comment 71

[ssimon]

Attachment: MiniHP_old_DxDiag.txt

Comment 72

[David Anderson [:dvander] - inactive, e-mail if emergency]

(In reply to Milan Sreckovic [:milan] from comment #67)
> This would have been with a part 1 patch from bug 1179504, I believe.

It looks like that patch didn't change any pref values though?

Comment 73

[ssimon]

Also seen in Zito - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 74

[ssimon]

Attachment: Zito_aboutsupport.txt

Comment 75

[ssimon]

Attachment: Zito_new_DxDiag.txt

Comment 76

[ssimon]

Attachment: Zito_old_DxDiag.txt

Comment 77

[ssimon]

Also seen in Terminus - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 78

[ssimon]

Attachment: Terminus_aboutsupport.txt

Comment 79

[ssimon]

Attachment: Terminus_new_DxDiag.txt

Comment 80

[ssimon]

Attachment: Terminus_old_DxDiag.txt

Comment 81

[ssimon]

Also seen in Isiset - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 82

[ssimon]

Attachment: Isiset_old_DxDiag.txt

Comment 83

[ssimon]

Also seen in Setesh - layers.d3d11.disable-warp was set to FALSE by default.

files added.

Comment 84

[ssimon]

Attachment: Setesh_old_DxDiag.txt

Comment 85

[Milan Sreckovic [:milan] (needinfo for best results)]

(In reply to ssimon from comment #0)
> Created attachment 8634178 [details]
> mcbain_old_dxdiag.txt
> 
> The layers.d3d11.disable-warp had an unexpected value of FALSE on the Win XP
> system McBain.
> 
> Everything Win 7 and below should have layers.d3d11.disable-warp set to TRUE.
> 
> DxDiag attached.

This is a bit of a misunderstanding.  The value of layers.d3d11.disable-warp preference is used together with some internal information to determine if we should use WARP.  If this preference is set to FALSE, we will internally make a decision whether to use WARP or not, and in the case of Windows 7 or lower, we will not use it, even if that preference is set to FALSE.  Setting the preference manually to TRUE would force us not to use WARP on any version of Windows.

To see if we are actually using WARP or not, you have to look at the "GPU Accelerated Windows" entry - it will say something like "Direct3D 11 WARP (OMTC)" when we are using WARP; in the McBain case above, for example, that value is instead "Basic (OMTC) Blocked for your graphics driver version..." which means we are not using WARP, which is what we'd expect.

Comment 86

[Milan Sreckovic [:milan] (needinfo for best results)]

However, these systems are using WARP: KalEl, Shadowsong, MiniHP, Zito, so we need to check if the second patch has taken care of it.
Anthony, let's see if we can repeat the simple with the latest dev edition, on these four systems only - start, open about:support and see if the "GPU Accelerated Windows" says WARP or not.

Comment 87

[u279076]

@ssimon, can you please run the following check on KalEl, Shadowsong, MiniHP, Zito?

1. Install http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/firefox-41.0a2.en-US.win32.installer.exe
2. Start it with a new profile
3. Open about:support and scroll down to the Graphics section
4. Verify the value of "GPU Accelerated Windows" does *not* contain "WARP"

Thanks

Comment 88

[ssimon]

(In reply to Anthony Hughes, QA Mentor (:ashughes) from comment #87)
> @ssimon, can you please run the following check on KalEl, Shadowsong,
> MiniHP, Zito?
> 
> 1. Install
> http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/
> firefox-41.0a2.en-US.win32.installer.exe
> 2. Start it with a new profile
> 3. Open about:support and scroll down to the Graphics section
> 4. Verify the value of "GPU Accelerated Windows" does *not* contain "WARP"
> 
> Thanks

I checked KalEl, Shadowsong, MiniHP, and Zito, following the instructions provided.
All these systems do not contain "WARP" under "GPU Accelerated Windows" in the about:support page.
I've attached about:support files for each of these systems.  

Thanks

Comment 89

[ssimon]

Attachment: KalEl_aboutsupport.txt

no warp

Comment 90

[ssimon]

Attachment: MiniHP_aboutsupport.txt

Comment 91

[ssimon]

Attachment: Shadowsong_aboutsupport.txt

Comment 92

[ssimon]

Attachment: Zito_aboutsupport.txt

Comment 93

[u279076]

Thanks, I think this can be closed as WORKSFORME. Milan, can you please double check that is indeed the case?

Comment 94

[Milan Sreckovic [:milan] (needinfo for best results)]

So, Shadowsong was tested correctly, in that the old driver was used.  The other three systems had updated drivers on them for the second test, so we can't really tell if the behaviour would have been correct with the original (2009) drivers.   For example, for Kalel, comparing the first run (https://bug1184193.bmoattachments.org/attachment.cgi?id=8635399) and the second one (https://bug1184193.bmoattachments.org/attachment.cgi?id=8638662), the driver dates and versions are different.

Comment 95

[u279076]

@ssimon, can you please make sure all systems are tested with the same driver as before?

Comment 96

[ssimon]

I restored all systems (except Shadowsong) to original drivers and retested.  I'm still not seeing the WARP values present.  I've attached about:support and dxdiags for this run.  All files have the suffix '_730'.  Let me know if there is anything else I can do to help!

Comment 97

[ssimon]

Attachment: KalEl_aboutsupport_730.txt

Comment 98

[ssimon]

Attachment: KalEl_DxDiag_730.txt

Comment 99

[ssimon]

Attachment: MiniHP_aboutsupport_730.txt

Comment 100

[ssimon]

Attachment: MiniHP_DxDiag_730.txt

Comment 101

[ssimon]

Attachment: Zito_aboutsupport_730.txt

Comment 102

[ssimon]

Attachment: Zito_DxDiag_730.txt

Comment 103

[Milan Sreckovic [:milan] (needinfo for best results)]

Perfect, thanks.