Closed Bug 1186895 Opened 10 years ago Closed 10 years ago

Firefox crashes on youtube videos (Intel Mac OS X 10.10)

Categories

(Core :: Audio/Video, defect)

Product:
Core
Component:
Audio/Video
Version:
39 Branch
Platform:
x86_64
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: toni.pokki, Unassigned)

References

Details

(Keywords: crash, crashreportid)

Crash Data

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:39.0) Gecko/20100101 Firefox/39.0 Build ID: 20150630154324 Steps to reproduce: Enter youtube.com, select any video. Actual results: Firefox crashes. Crash ids: bp-637e7b0c-2592-40eb-b674-e4c8b2150723 bp-b081cd25-e6ef-47b9-a15f-b33462150723 bp-29b2a950-4673-4e43-ad4b-dbb5d2150723 bp-625fede7-a798-44f5-b3e1-21d222150723 bp-1ab0ec28-baf1-4797-bcaa-b0ba22150723 bp-36b4c95b-f825-4e5d-ab83-933862150723 Safe mode apparently works, but disabling addons and extension manually doesn't help. Expected results: Video should be played.
Crashed in safe mode as well: 78552b20-6f58-412b-91ad-1ed542150723 This time the video played roughly the first 15 seconds, after which the crash occurred.
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86_64
Toni: Can you give us a sample URL that is crashing consistently? Thanks.
Status: UNCONFIRMED → NEW
Crash Signature: [@ CoreFoundation@0x17de6 ]
Ever confirmed: true
Flags: needinfo?
Are you able to reproduce the crash with a fresh profile? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Status: NEW → UNCONFIRMED
Crash Signature: [@ CoreFoundation@0x17de6 ]
Ever confirmed: false
Flags: needinfo?(toni.pokki)
Summary: Firefox crashes on youtube videos. → Firefox crashes on youtube videos (Intel Mac OS X 10.10)
https://crash-stats.mozilla.com/signature/?signature=CoreFoundation%400x184ce indicates that there are other users crashing in a similar stack - we should leave the crash field populated so it can be linked to crash-stats. Many of the URLs are either video sites or youtube.com.
Marcia, Loic, fresh profile doesn't crash. And my default profile crashes for example on this video: https://www.youtube.com/watch?v=YuOBzWF0Aws
Flags: needinfo?(toni.pokki)
I did a refresh for my default profile (https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). As a result, my default profile behaves the same way as "safe mode". I.e. I can watch a video for couple of minutes, after which firefox crashes. bp-4bcd6da6-fbea-4893-824c-b0a722150724 bp-11cf56ab-ee8a-4377-bf61-30f262150724 I haven't been able to reproduce the issue with the fresh profile (installed most of the same extensions for it but works flawlessly).
Flags: needinfo?
I've been using the new profile for a week, and now it started to crash on same problem. I've not installed any addons, or changed settings since I started to use the new profile. bp-9ab75388-2351-499d-a765-074512150801
If I open https://www.youtube.com/watch?v=YuOBzWF0Aws Firefox, it will crash Firefox. If I open same link first in Safari, and leave it open once the video ends (doesn't need to be playing the video). Then open same link into Firefox, the Firefox won't crash. More exactly, once I've left Safari open on the youtube page, I can view any video with Firefox. If i quit Safari, the Firefox will again crash on the video page. It almost seems like the Safari initializes the video rendering for OSX, which makes videos work for Firefox as well. No idea why this appeared after week without any problems (I don't usually use Safari at all). Now that I think of it, I rebooted my laptop yesterday (which I do only when I have to), and the issues with Firefox started after reboot.
Status: UNCONFIRMED → NEW
Crash Signature: [@ CoreFoundation@0x17de6 ]
Ever confirmed: true
Accessing codeschool.com crashes Firefox consistently.
The crash happens as soon as the HTML5 video switches to HD (720p or 1080p). The crash also happens on vimeo.com Few crash reports: Vimeo: https://crash-stats.mozilla.com/report/index/bp-ec87c5a2-046a-4957-9721-2f0432150717 HW acceleration turned off: https://crash-stats.mozilla.com/report/index/bp-96f899b8-7d7f-4202-9cef-f22db2150717 I've also done a fresh install (deleting firefox, profiles, caches etc. using AppCleaner) - same result.
I'm seeing the same interaction behavior with Safari as Toni.(In reply to Toni Pokki from comment #8) > If I open https://www.youtube.com/watch?v=YuOBzWF0Aws Firefox, it will crash > Firefox. > > If I open same link first in Safari, and leave it open once the video ends > (doesn't need to be playing the video). Then open same link into Firefox, > the Firefox won't crash. More exactly, once I've left Safari open on the > youtube page, I can view any video with Firefox. > > If i quit Safari, the Firefox will again crash on the video page. > > It almost seems like the Safari initializes the video rendering for OSX, > which makes videos work for Firefox as well. No idea why this appeared after > week without any problems (I don't usually use Safari at all). > > Now that I think of it, I rebooted my laptop yesterday (which I do only when > I have to), and the issues with Firefox started after reboot. Exact same behavior here.
All the crashes listed here are in a CoreMedia thread, with different crash signatures, (almost?) all are one of: [@ CoreFoundation@0x17de6 ] [@ objc_msgSend | CoreFoundation@0x3ab24 ] [@ CoreFoundation@0x184ce ] Added other bugs with this signature to 'depends' list. This issue seems to be tracked in bug 1191222.
Blocks: 1191221, 1191222
Severity: normal → critical
Component: Untriaged → Audio/Video
Keywords: crash, crashreportid
Product: Firefox → Core
what if you disable HW decoding? media.hardware-video-decoding.enabled:false
(In reply to Jean-Yves Avenard [:jya] from comment #13) > what if you disable HW decoding? > > media.hardware-video-decoding.enabled:false This option isn't available on OS X. I've disabled "Use hardware acceleration when available" - still the same issue, see https://crash-stats.mozilla.com/report/index/bp-96f899b8-7d7f-4202-9cef-f22db2150717
It is available on OSX; but probably not active in 39. The pref may not exist in 39. you could also try creating the pref: media.apple.forcevda=true
(In reply to Jean-Yves Avenard [:jya] from comment #15) > It is available on OSX; but probably not active in 39. > > The pref may not exist in 39. > > you could also try creating the pref: > media.apple.forcevda=true Same result - except that it crashes immediately on playing video, not just on HD video: https://crash-stats.mozilla.com/report/index/52fc0035-9956-498e-bfc0-55e8b2150810
This issue seems to be resolved in Firefox 40.
Toni - does it work for you in 40?
Flags: needinfo?(toni.pokki)
(In reply to Anthony Jones (:kentuckyfriedtakahe, :k17e) from comment #18) > Toni - does it work for you in 40? Yes, looks good. So far no crashes.
Flags: needinfo?(toni.pokki)
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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