Closed
Bug 1189614
Opened 9 years ago
Closed 9 years ago
black window instead of playing video
Categories
(Core Graveyard :: Plug-ins, defect)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
People
(Reporter: chriselsass, Unassigned)
References
()
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324
Steps to reproduce:
I click on the link:
http://www.bluegrassonthetube.com/page669.html
directing to a video
Actual results:
Firefox opens the site, displays the page but the video window stays black and does not start (no play button). Reloading doesn't help.
Expected results:
The video window should show the starting image of the video and a play arrow to be able to start the video
Comment 1•9 years ago
|
||
What happens when you watch video on youtube ? the link you provided contains a video that is fetched form youtube with API. I am not sure about this issue to be a playback or API issue, still trying to move to a more appropriate component. Move back if I am wrong.
QA Whiteboard: [bugday-20150727]
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
I get "A plugin is needed to display this content".
Reporter | ||
Comment 3•9 years ago
|
||
I cannot watch the video on youtube as there is no direct link .
The problem is that most of the time, I get the black window but every once in a while (I can't figure out why or how or when), the window shows the starting image and the play button as it should and I can watch the video. Restarting Firefox or the computer doesn't help.
Comment 4•9 years ago
|
||
This sounds like a GPU problem. Can you please copy and paste your about:support information into this bug? Open Help menu > Troubleshooting Information menu item > Copy Text to Clipboard button.
Here is the YouTube link for that embedded video. Just click the embedded video's "YouTube" button and the player will open the youtube.com URL in a new tab.
https://www.youtube.com/watch?v=nd3WnBwxCcM
Reporter | ||
Comment 5•9 years ago
|
||
Hi Chris,
Usually, when I can't see the video in Firefox, I copy the link to Opera and watch it there but it's not the way it should be ;-)
Now today, I had a link for another video: http://www.bluegrassonthetube.com/page685.html
and it worked fine in Firefox. This is puzzling me !
Here's the troubleshooting information:
Paramètres de base de l'application
-----------------------------------
Nom: Firefox
Version: 39.0
Identifiant de compilation: 20150630154324
Canal de mise à jour: release
Agent utilisateur: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
Fenêtres multi-processus: 0/1 (par défaut : false)
Rapports de plantage des 3 derniers jours
-----------------------------------------
Tous les rapports de plantage
Extensions
----------
Nom: Adblock Plus
Version: 2.6.10
Activée: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Nom: Ant Video Downloader
Version: 2.4.7.31.1-signed
Activée: true
ID: anttoolbar@ant.com
Nom: eCleaner
Version: 1.4.1-signed
Activée: true
ID: {c72c0c73-4eb0-4fb3-af0f-074e97326cfd}
Nom: LastPass
Version: 3.2.16a
Activée: true
ID: support@lastpass.com
Nom: Shumway
Version: 0.11.417
Activée: true
ID: shumway@research.mozilla.org
Accélération graphique
----------------------
Date du pilote: 2-3-2015
Description de la carte: NVIDIA GeForce 9400 GT
Direct2D activé: true
DirectWrite activé: true (6.2.9200.17292)
Fenêtres avec accélération graphique: 1/1 Direct3D 11 (OMTC)
GPU 2 actif: false
ID du périphérique: 0x0641
ID du sous-système: 34a51458
ID du vendeur: 0x10de
Pilotes de la carte: nvd3dum nvwgf2um,nvwgf2um
RAM de la carte: 1024
Rendu WebGL: Google Inc. -- ANGLE (NVIDIA GeForce 9400 GT Direct3D11 vs_4_0 ps_4_0)
Version du pilote: 9.18.13.4144
windowLayerManagerRemote: true
Zoom/Panoramique asynchrones: none
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Préférences modifiées importantes
---------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324
browser.startup.homepage: https://framabee.org/
browser.startup.homepage_override.buildID: 20150630154324
browser.startup.homepage_override.mstone: 39.0
browser.tabs.loadInBackground: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 39.0
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 1
media.gmp-eme-adobe.enabled: false
media.gmp-eme-adobe.lastUpdate: 1435901701
media.gmp-eme-adobe.version: 11
media.gmp-gmpopenh264.enabled: false
media.gmp-gmpopenh264.lastUpdate: 1431408625
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150630154324
media.gmp-manager.lastCheck: 1438680820
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1438188760
places.history.expiration.transient_current_max_pages: 80511
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npctrl: 0
plugin.state.npitunes: 0
plugin.state.npnasaeyes: 0
plugin.state.npnv3dv: 0
plugin.state.npnv3dvstreaming: 0
plugin.state.nppicasa3: 0
plugin.state.npqtplugin: 0
plugin.state.npvlc: 0
print.printer_HP_Photosmart_B010_series.print_bgcolor: false
print.printer_HP_Photosmart_B010_series.print_bgimages: false
print.printer_HP_Photosmart_B010_series.print_colorspace:
print.printer_HP_Photosmart_B010_series.print_command:
print.printer_HP_Photosmart_B010_series.print_downloadfonts: false
print.printer_HP_Photosmart_B010_series.print_duplex: 1515870810
print.printer_HP_Photosmart_B010_series.print_edge_bottom: 0
print.printer_HP_Photosmart_B010_series.print_edge_left: 0
print.printer_HP_Photosmart_B010_series.print_edge_right: 0
print.printer_HP_Photosmart_B010_series.print_edge_top: 0
print.printer_HP_Photosmart_B010_series.print_evenpages: true
print.printer_HP_Photosmart_B010_series.print_footercenter:
print.printer_HP_Photosmart_B010_series.print_footerleft: &PT
print.printer_HP_Photosmart_B010_series.print_footerright: &D
print.printer_HP_Photosmart_B010_series.print_headercenter:
print.printer_HP_Photosmart_B010_series.print_headerleft: &T
print.printer_HP_Photosmart_B010_series.print_headerright: &U
print.printer_HP_Photosmart_B010_series.print_in_color: true
print.printer_HP_Photosmart_B010_series.print_margin_bottom: 0.5
print.printer_HP_Photosmart_B010_series.print_margin_left: 0.5
print.printer_HP_Photosmart_B010_series.print_margin_right: 0.5
print.printer_HP_Photosmart_B010_series.print_margin_top: 0.5
print.printer_HP_Photosmart_B010_series.print_oddpages: true
print.printer_HP_Photosmart_B010_series.print_orientation: 0
print.printer_HP_Photosmart_B010_series.print_page_delay: 50
print.printer_HP_Photosmart_B010_series.print_paper_data: 9
print.printer_HP_Photosmart_B010_series.print_paper_height: 11,00
print.printer_HP_Photosmart_B010_series.print_paper_name:
print.printer_HP_Photosmart_B010_series.print_paper_size_type: 0
print.printer_HP_Photosmart_B010_series.print_paper_size_unit: 1
print.printer_HP_Photosmart_B010_series.print_paper_width: 8,50
print.printer_HP_Photosmart_B010_series.print_plex_name:
print.printer_HP_Photosmart_B010_series.print_resolution: 1515870810
print.printer_HP_Photosmart_B010_series.print_resolution_name:
print.printer_HP_Photosmart_B010_series.print_reversed: false
print.printer_HP_Photosmart_B010_series.print_scaling: 1,00
print.printer_HP_Photosmart_B010_series.print_shrink_to_fit: true
print.printer_HP_Photosmart_B010_series.print_to_file: false
print.printer_HP_Photosmart_B010_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_B010_series.print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_B010_series.print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_B010_series.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1437580859
Préférences verrouillées importantes
------------------------------------
JavaScript
----------
Ramasse-miettes incrémentiel: true
Accessibilité
-------------
Activée: false
Empêcher l'accessibilité: 0
Versions des bibliothèques
--------------------------
NSPR
Version minimale attendue: 4.10.8
Version utilisée: 4.10.8
NSS
Version minimale attendue: 3.19.2 Basic ECC
Version utilisée: 3.19.2 Basic ECC
NSSSMIME
Version minimale attendue: 3.19.2 Basic ECC
Version utilisée: 3.19.2 Basic ECC
NSSSSL
Version minimale attendue: 3.19.2 Basic ECC
Version utilisée: 3.19.2 Basic ECC
NSSUTIL
Version minimale attendue: 3.19.2
Version utilisée: 3.19.2
Fonctionnalités expérimentales
------------------------------
Comment 6•9 years ago
|
||
Anthony, do you recognize chriselsass' GPU or driver version as one we've had problems?
Description de la carte: NVIDIA GeForce 9400 GT
Fenêtres avec accélération graphique: 1/1 Direct3D 11 (OMTC)
GPU 2 actif: false
ID du périphérique: 0x0641
ID du sous-système: 34a51458
ID du vendeur: 0x10de
Flags: needinfo?(ajones)
Chris - if it were the GPU you would get sound but no video. YouTube is working elsewhere but there is something broken with the embedding. Chriselsass - do you still get a black frame if you disable Flash in about:addons ?
Flags: needinfo?(ajones)
Reporter | ||
Comment 8•9 years ago
|
||
Antony - I've disabled both Shumway and Flash and I have a grey warning saying that this plugin is disabled (hey, that computer is smart ;-). When I re-activate Flash, I have a grey warning saying that the Adobe Flash plugin has crashed. If I activate Shumway, whether Flash is activated or not, I get the black window. And yet, with certain links from the same site, the video works fine. As I save these links, sometimes, when I get back to ones that were not working, they do work but the next day, the black window is back. I understand that if I always had the black window, something was missing. But I don't get it if it works part of the time. Thank you for your care !
Looks like this is actually a Flash crash and something not supported by Shumway. I haven't looked at the site source code but I'm guessing it is a object embed rather than an iframe embed. See https://developers.google.com/youtube/player_parameters
Component: Audio/Video: Playback → Plug-ins
Reporter | ||
Comment 10•9 years ago
|
||
Antony - I think I have found a way around (at least up to now):
I have disabled the Shumway extension, activated the Shockwave Flash plugin, then went into the Shockwave Flash options and disabled Adobe Flash protected mode.
I don't know how risky this situation may be but I'm aware of it and have other protections.
Of course, this leaves a lot of unanswered questions such as:
Why doesn't Shumway (a theoretical Flash replacement) work ?
Why can't I see the videos in this Flash protected mode ?
I had told you that sometimes the videos were working and sometimes not. I guess that I may have tried (without really pointing it out) to disable this protected mode and "suddenly" the videos were fine. I also guess that when you update the Shockwave Flash plugin (which happens rather often), the update forces the protection mode to the ON position and then, after the update, the videos "suddenly" don't work anymore. All these are suppositions, so we may leave this bug report on for a little while before setting it to solved.
(In reply to chriselsass@yahoo.fr from comment #10)
> Why doesn't Shumway (a theoretical Flash replacement) work ?
It is still experimental.
> I had told you that sometimes the videos were working and sometimes not. I
> guess that I may have tried (without really pointing it out) to disable this
> protected mode and "suddenly" the videos were fine.
There are some hangs associated with Flash protected mode. Ultimately the web site needs to fix their YouTube object embed.
Reporter | ||
Comment 12•9 years ago
|
||
Antony, no issue since I disabled the Adobe Flash protected mode.
Everything's fine and I can watch all the videos, so I guess we can consider this case as solved.
Thank you very much for your help and support.
Updated•9 years ago
|
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
(In reply to chriselsass@yahoo.fr from comment #12)
> Antony, no issue since I disabled the Adobe Flash protected mode.
> Everything's fine and I can watch all the videos, so I guess we can consider
> this case as solved.
> Thank you very much for your help and support.
Disabling Flash protected mode increases the security risk to you. You can mitigate it by enabling chick to play (selecting "Ask to Activate") on Flash.
Updated•2 years ago
|
Product: Core → Core Graveyard
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Description
•