Ambiguous/hard-to-understand content in the donation page



3 years ago
3 years ago


(Reporter: Yoric, Unassigned)




(received through Hacker News)
The donation page fooled me. After putting in a credit card, there is a step called 'personal.' It is not. It is the billing address for the card. I put in personal info and was rejected. I put in billing address and it went through. (Company card)

The rule for us little guys applies to big guys too: Re-inventing UI makes it harder for your customer, at least initially. Please don't do it unless there is a very good reason.

Comment 1

3 years ago
I guess I should own up to this- I was the HN commenter.  Thanks David!


3 years ago
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