1192310 - Whatsapp does not recognize wifi connection

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P1)

Description

[Didem Ersoz [:didem]]

ZTE reported that Whatsapp doesn't work neither on WIFI nor cell data. They provided a video of their observation. In the video, they show that the device has wifi connection, they can open another app and connect to internet, but when try to connect to Whatsapp it gives the error saying something along the lines of data connection is needed. You can see their videos in the link below.

link：http://pan.baidu.com/s/1hq0EWba
password：uq8j

I flashed two devices with different FxOS builds. I tested Whatsapp (same build) on both of them. And below are the results

FxOS build W593W595_0803_DEBUG (same build from July 30 with root access added)

    build identifier: 20150803101639
    Whatsapp version 2.12.157-omrel1.0.9
    Test result: Whatsapp works fine on WIFI


FxOS build W593W595_0804_USERDEBUG, (final build that is used in IOT)

    build identifier: 20150804230820
    Whatsapp version 2.12.157-omrel1.0.9
    Test result Whatsapp does NOT work on WIFI

Comment 1

[Didem Ersoz [:didem]]

Here is the final build from ZTE: http://yunpan.cn/cdweJbnUNR92I (password in the email)

Comment 2

[Mike Lien[:mlien]]

verify with ACL 0.1.19 and Whatsapp 2.12.157-omrel1.0.10, still has this problem

Comment 3

[Mike Lien[:mlien]]

The much higher reproduce rate STR is
1. Install Whatsapp -> Install ACL -> Reboot device
2. Launch Whatsapp -> Remove Whatsapp -> Install Whatsapp again
3. Launch Whatsapp to use

Comment 4

[Pete Blumenthal (OpenMobile)]

Resolved in ACL 0.1.21

Comment 5

[Mike Lien[:mlien]]

verified and fixed with ACL 0.1.39 and Whatsapp 2.12.252-omrel1.0.13