1194169 - startup crash in nsBaseWidget::RemoveChild(nsIWidget*) with trusteer rapport on os x

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[[:philipp]]

This bug was filed from the Socorro interface and is 
report bp-27d7366f-bdec-42f6-93b0-803c22150813.
=============================================================

Crashing Thread
Frame 	Module 	Signature 	Source
0 	XUL 	nsBaseWidget::RemoveChild(nsIWidget*) 	widget/nsIWidget.h
Ø 1 	RapportTanzanEx400.dylib 	RapportTanzanEx400.dylib@0x10783 	
Ø 2 	RapportTanzanEx400.dylib 	RapportTanzanEx400.dylib@0x5d92 	
Ø 3 	RapportTanzanEx400.dylib 	RapportTanzanEx400.dylib@0x758c 	
Ø 4 	RapportTanzanEx400.dylib 	RapportTanzanEx400.dylib@0x7dd9 	
5 	XUL 	_ZZN7mozilla3gfxL34FilterNodeFromPrimitiveDescriptionERKNS0_26FilterPrimitiveDescriptionEPNS0_10DrawTargetER8nsTArrayINS_6RefPtrINS0_10FilterNodeEEEERS6_INS0_12IntRectTypedINS0_12UnknownUnitsEEEERS6_INS7_INS0_13SourceSurfaceEEEEE4type 	
6 	XUL 	nsObserverService::NotifyObservers(nsISupports*, char const*, char16_t const*) 	xpcom/ds/nsObserverList.cpp
7 	XUL 	nsGlobalWindow::DispatchDOMWindowCreated() 	dom/base/nsGlobalWindow.cpp
8 	XUL 	nsRunnableMethodImpl<void (nsGlobalWindow::*)(), true, >::Run 	obj-firefox/x86_64/dist/include/nsThreadUtils.h
9 	XUL 	nsContentUtils::RemoveScriptBlocker() 	dom/base/nsContentUtils.cpp
10 	XUL 	nsDocumentViewer::InitInternal(nsIWidget*, nsISupports*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const&, bool, bool, bool) 	dom/base/nsContentUtils.h
11 	XUL 	nsDocumentViewer::Init(nsIWidget*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const&) 	layout/base/nsDocumentViewer.cpp
12 	XUL 	nsDocShell::SetupNewViewer(nsIContentViewer*) 	docshell/base/nsDocShell.cpp
13 	XUL 	nsDocShell::Embed(nsIContentViewer*, char const*, nsISupports*) 	docshell/base/nsDocShell.cpp
14 	XUL 	nsDocShell::CreateAboutBlankContentViewer(nsIPrincipal*, nsIURI*, bool) 	docshell/base/nsDocShell.cpp
15 	XUL 	nsWebShellWindow::Initialize(nsIXULWindow*, nsIXULWindow*, nsIURI*, int, int, bool, nsITabParent*, nsWidgetInitData&) 	xpfe/appshell/nsWebShellWindow.cpp
16 	XUL 	nsAppShellService::JustCreateTopWindow(nsIXULWindow*, nsIURI*, unsigned int, int, int, bool, nsITabParent*, nsWebShellWindow**) 	xpfe/appshell/nsAppShellService.cpp
17 	XUL 	nsAppShellService::CreateHiddenWindowHelper(bool) 	xpfe/appshell/nsAppShellService.cpp
18 	XUL 	nsAppStartup::CreateHiddenWindow() 	toolkit/components/startup/nsAppStartup.cpp
19 	XUL 	XREMain::XRE_mainRun() 	toolkit/xre/nsAppRunner.cpp
20 	XUL 	XREMain::XRE_main(int, char**, nsXREAppData const*) 	toolkit/xre/nsAppRunner.cpp
21 	XUL 	XRE_main 	toolkit/xre/nsAppRunner.cpp
22 	firefox 	main 	browser/app/nsBrowserApp.cpp
23 	firefox 	start

[Tracking Requested - why for this release]:
this is a startup crash for os x users with trusteer rapport they experience after they update to firefox 40. it is around #10 on the top crasher list for firefox 40 and judging from the amount of crash comments and feedback on sumo about this, it's highly disruptive for users.

Comment 1

[Loic]

Yes, it has been reported on the French board too: https://forums.mozfr.org/viewtopic.php?f=5&t=125655

Possible workaround: disabling Trusteer Rapport in the OSX preferences, see http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Comment 2

[Tyler Downer [He/Him]]

Ian,
This appears to be another crashes caused by Trusteer Raport, this time on Mac. Are you guys seeing this from your end / Is there a potential fix in the works?

Comment 3

[Ilan Fraiman]

Hi.
In the next hour we will release a fix for this issue to the field. 
Thank you,
Ilan.

Comment 4

[[:philipp]]

since these crashes have gone down dramatically again during the last days, i'll assume the fix that got rolled out by trusteer is working well and close this as worksforme.