1194513 - [Download] Saving an image and clicking Notification will display an error when sending the attachment in messages.

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::System::Download, defect)

Description

[John Thomas [:Johnt]]

Attachment: 2015-08-13-15-37-02.png

Description:
If the user selects an image to save from browser the image will be saved with a notification at the top saying the image has been downloaded. If the user presses the image notification message and decides to then head over to messages and send the image the user will receive the following error message.

"There is a problem opening image(x).jpeg. Would like to save the file or delete it?"

Repro Steps:
1) Update a Aries to 20150812231434
2) Select browser.
3) Save an image of your choice.
4) Click the download notification. (User is taking to image)
5) Select Messages
6) Attach the saved image. 

Actual:
User receives the following message. "There is a problem opening image(x).jpeg. Would like to save the file or delete it?"

Expected:
It is expected the image will attached to the message without any errors.

Environmental Variables:
Device: Aries 2.5 Kk
BuildID: 20150812231434
Gaia: 52f3ea58df38e5427f6afeb636bc6ad01d24022f
Gecko: 7649ffe28b67aa2dad0f67ea01500c0ff91b2bac
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 43.0a1 (2.5) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:43.0) Gecko/43.0 Firefox/43.0


Repro frequency: 100%
See attached: Logcat & Video

Comment 1

[John Thomas [:Johnt]]

Attachment: logcat_20150813_1529.txt

Comment 2

[John Thomas [:Johnt]]

This issue DOES occur on Flame 2.5 and Flame 2.2.
Result: User receives the following message. "There is a problem opening image(x).jpeg. Would like to save the file or delete it?"

Environmental Variables:
Device: Flame 2.5 Kk Fullflash (319mb)
BuildID: 20150813103009
Gaia: acfaa3957e65d52a0af2185149628a520edcc7e2
Gecko: cdf53a4dee219aabec7462888875bac08b093edc
Gonk: c4779d6da0f85894b1f78f0351b43f2949e8decd
Version: 43.0a1 (2.5) 
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:43.0) Gecko/43.0 Firefox/43.0

Environmental Variables:
Device: Flame 2.2 Kk Fullflash (319mb)
Build ID: 20150811123013
Gaia: 102f1299e9eafe3760e1deb44d556b5c4f36b5af
Gecko: 9295034c0ee3
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 37.0 (2.2)
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

Comment 3

[Peter Bylenga [:PBylenga]]

NI component owner for nomination decision and assignment.

NI on John to attach the image that's causing the issue.

Comment 4

[No-Jun Park [:njpark]]

I don't think it's a graphics issue, seems like :djf is person to ask since I'm assuming the gallery app would be used to open image in such cases.  (I actually didn't know that we supported this feature)

Comment 5

[David Flanagan [:djf]]

Weird bug!  This is not a graphics issue or a gallery app issue. The dialog shown is not from Gallery.  I don't know where it is from, but am guessing the error is in the download manager code.

In the video, the user asks to save the image, and then sees the image, but never gets any confirmation that it has been saved. I think the error is happening at this point, but the user does not see the error dialog or have a chance to dismiss it. Next, they try to attach the downloaded image to a message. When they ask to pick an image from the gallery, they don't see the gallery app, but instead see the error dialog that was not visible before.

I don't know why the download manager is failing to save the image (maybe the logcat has details on that) but the fact that the error message is appearing at the wrong time is what make this bug so weird.  Perhaps there are issues in the window management code?

You might want to get someone from the system app involved on this one.

If this reproduces for any image download/save in the browser, I'd say it should be a 2.2 blocker (if that is still a thing)

Comment 6

[No-Jun Park [:njpark]]

David, thanks for the explanation. Peter, could you ni? the QA owner for the sfe or windows management? Thanks!

Comment 7

[Peter Bylenga [:PBylenga]]

Passing on NI

Comment 8

[Alison Shiue]

According the STR, after step (4) "Click the download notification and leave via press homescreen", I checked gallery and found the download file exists.
Thus, I do not think this is a download issue.

Another observation: If user tap the "<" button to close activity window after opened the download image from notification, this issue would NOT happen.

Hi Gregor,

Could you help to dispatch this issue to the suitable person to investigate? Thank you.

Comment 9

[BMO Automation]

Firefox OS is not being worked on