119541 - petco.com Popup window not displayed

Status: RESOLVED DUPLICATE of bug 118404

(Core :: Networking: Cache, defect)

Description

[Matt Seitz]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:0.9.7+) Gecko/20020111
BuildID:    200211103

There is a link on this page that should cause a pop-window to be displayed. 
Instead, nothing happens.

Reproducible: Always
Steps to Reproduce:
1.  Go to
http://www.petco.com/productlisting.asp?webt=0&gs=&tab=2&subtab=&c1=643&ct1=Litter&ct2=Fresh+Step&c2=653&dept_id=653
2.  Click on "Learn about Bottomless Bowl"


Actual Results:  Nothing happens

Expected Results:  A popup window should appear.

JavaScript console shows:
Error: PopUp is not defined

Comment 1

[Boris Zbarsky [:bzbarsky]]

Interesting... Worksforme with a linux 2002-01-12 morning build.  Windows-only?

Over to JS engine; sounds like the function is not being defined...

Comment 2

[Phil Schwartau]

Matt, thank you for reporting the JS Console error you saw:

            Error: PopUp is not defined

The function PopUp() is defined in an external file:
   
            http://www.petco.com/i_PopUp.js

For some reason, Mozilla has had trouble lately in loading
external JS files. Creating a new Profile sometimes cures this.
See bug 117827, bug 118404.

Matt: could you try the site with a new profile? To do this,
launch Mozilla from the command line as follows:
 
    [(path to Mozilla)] ./mozilla.exe -profilemanager

When the Profile Manager comes up, there's a button called "Create Profile".
I wonder if with the new profile, the problem goes away, as with bug 117827.
In the meantime, reassigning to Networking:Cache for parity with bug 118404. 

Comment 3

[Matt Seitz]

Your theory was correct, the problem did not appear with a new profile.  Is
there a way to avoid this problem without losing my profile settings?

Comment 4

[Phil Schwartau]

cc'ing Asa on this - here's another bug on external JS files failing to load.
Matt, what happens if you try this:

1. Bring up Mozilla with the bad profile
2. Go to Edit | Preferences | Advanced | Cache
3. Hit "Clear Memory Cache" and "Clear Disk Cache"
4. Hit OK
5. Close Mozilla
6. Bring up Mozilla with the bad profile again
7. Load the URL above

Does that work?

Comment 5

[Matt Seitz]

I followed your instructions.  The pop-up window still does not work with the
"bad" profile.

Comment 6

[Phil Schwartau]

Matt: thanks. Let me dupe this against bug 118404, filed for the 
same issue: "External JS files not loading; fixed by making new Profile".

You will be cc'ed on that bug so you can follow its progress.
Also will cc Boris - 

*** This bug has been marked as a duplicate of 118404 ***

Comment 7

[gordon]

Given Matt's results in comment #5, I'd say this isn't a cache problem.