"Server not found" error message should check network offline state and have a more generic "you're not connected to the internet" message if there is no network

NEW
Unassigned

Status

()

Firefox
General
--
enhancement
2 years ago
2 years ago

People

(Reporter: Todd, Unassigned)

Tracking

40 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [DUPEME])

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150812163655

Steps to reproduce:

RFE: Please replace "server not found" with a more accurate error message.

Dear Mozilla,

I am a consultant.  I have plastered Firefox around two counties at customer sites.

Problem: when they are not connected to the Internet (we have frequent outages), the message they get from Firefox is "server not found".  Then they call me angry with Firefox.  I have to explain to them that it is probably their ISP if they can not connect to anything else.  I take *a lot* of heat over this issue.

On the other hand, Midori say "you are not connected to the Internet".

Would you please adopt Midori's method?  If the Internet is down, state such.  If a particular web site is down, the "server not found" then becomes appropriate.  Since Midori is open source too, it shouldn't be too hard to figure out.

Many thanks,
-T

Comment 1

2 years ago
(In reply to Todd from comment #0)
> Problem: when they are not connected to the Internet (we have frequent
> outages), the message they get from Firefox is "server not found".  Then
> they call me angry with Firefox.  I have to explain to them that it is
> probably their ISP if they can not connect to anything else.  I take *a lot*
> of heat over this issue.

They could simply read the second bullet point…

Server not found

Firefox can't find the server at bugzilla.mozilla.org.

 *  Check the address for typing errors such as ww.example.com instead of www.example.com
 *  If you are unable to load any pages, check your computer's network connection.
 *  If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
Severity: normal → enhancement
Component: Untriaged → Networking
OS: Unspecified → All
Product: Firefox → Core
Hardware: Unspecified → All
(Reporter)

Comment 2

2 years ago
> *  If you are unable to load any pages, check your computer's network connection.

Do you really think the average user actually reads or even comes close to understanding the above?  I can tell you from years of personal experience championing Firefox at my customers' sites that the exact number that does read and understand this is Z-E-R-O.

Please implement this as a kindness to me so I don't have to keep taking **** over it!
(Reporter)

Comment 3

2 years ago
Today's early morning trouble call on my answering machine was "I can't get into my computer.  It says 'Server not found'"  (Yes, I called and explained.)

I get this kind of stuff over and over and over.  Mirodi's method of just telling you you are not on the Internet would go so very far in correcting the misunderstanding your error message causes.

Also, in the instance where the server is actually the problem, please consider calling the server by name, for example, "mozilla.org not found".  This would also remove misunderstandings.
Component: Networking → General
Product: Core → Firefox

Updated

2 years ago
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: RFE: please fix "server not found" error message → "Server not found" error message should check network offline state and have a more generic "you're not connected to the internet" message if there is no network
Whiteboard: [DUPEME]
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