1197555 - Sync can't keep connection - maybe it can't find my password

Status: RESOLVED DUPLICATE of bug 1261796

(Firefox :: Sync, defect)

Description

[Tobia De Koninck]

Attachment: error-sync-1440236834016.txt

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 2015080700

Steps to reproduce:

I created a firefox sync account and enabled syncing on my firefox instance.


Actual results:

After some time (10minutes?) I keep getting the error "Sync encountered an error while syncing". When this happens I'm always logged of. If I try to relogin in by giving my password the same thing happens again. 



Expected results:

I should be singed in for ever on firefox sync.

What I did for solving the issue:
 - deleted and recreate my Firefox sync account 
 - create a new firefox profile
 - tried it on my android tablet 
All had the same result.

I attached the sync log both with my settings. Note that I disabled the option to store passwords in firefox.

Comment 1

[Rezaul Huque Nayeem]

Moving to a more appropriate component

Comment 2

[wb1clark]

The 3 bars icon on top right has a yellow line in it, says I need to log into sync. Once I put my password back in it synced, but this goes on and on all the time, re log in to sync!!!!!! I don't get an Error when syncing, I just keep having to LOG BACK IN!!!!

Comment 3

[wb1clark]

I need help with this annoing issue!!!  I keep having to sigh into "SYNC" most times I bring up Firefox to connect to the Web.!!!  Its Annoying, to say the least.  I thought about just making another profile, but I dont want to loose my Bookmarks.!!!  And this is my only email address.

Comment 4

[wb1clark]

Please email a possible fix. Thanx.

Comment 5

[Andre Klapper]

wb1clark: Support is provided on http://support.mozilla.com/ - please take a look there, and/or attach your debug log of the failed sync in this ticket.

Comment 6

[Mark Hammond [:markh] [:mhammond]]

I suspect the problem in both these cases is the use of an addon that tries to provide its own password management features - see bug 1166571 for a list of some of the ones we know about (although there are almost certainly ones we don't know about).

Can you list the addons you have installed?

Comment 7

[Mark Hammond [:markh] [:mhammond]]

Please see comment 6.

Comment 8

[Tobia De Koninck]

(In reply to Mark Hammond [:markh] from comment #6)
> I suspect the problem in both these cases is the use of an addon that tries
> to provide its own password management features - see bug 1166571 for a list
> of some of the ones we know about (although there are almost certainly ones
> we don't know about).
> 
> Can you list the addons you have installed?

Indeed this is the case, I'm using Passifox. If I let firefox store the passwords it works as expected. This is a good workaround for me so I'll mark this as resolved.

Comment 9

[Mark Hammond [:markh] [:mhammond]]

Yeah - this sucks - please consider contacting the developer :)