DXVA disables itself on nVidia GTX GPU

RESOLVED FIXED in Firefox 43



Audio/Video: Playback
2 years ago
2 years ago


(Reporter: Slew, Assigned: mattwoodrow)


(Blocks: 1 bug)

43 Branch
Windows 7

Firefox Tracking Flags

(firefox40 unaffected, firefox41 unaffected, firefox42 unaffected, firefox43 fixed)



(2 attachments)



2 years ago
Created attachment 8652260 [details]
Image of preferences and GPU-Z readout with 0% video load.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; x64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150824030206

Steps to reproduce:

If I switch resolution on a YouTube video or seek it turns DXVA off in the browser, which leads to a noticeable stutter in framerate. I've found it's because the gfx.crashguard settings are too sensitive, so even though my card is easily able to handle 4K OR 1080p60fps videos via DXVA it's turned off until I reset the prefs.

Actual results:

Changed resolution from 360p to 1080p60 on YouTube.
- DXVA disables itself, adds a "Too many dropped frames" message to about:support
- Adds gfx.crash-guard preferences to about:config
- Card does not use the video engine to drive video leading to excessive GPU usage and stuttering frames in fullscreen.

Expected results:

Changed resolution from 360p to 1080p60 on YouTube.
- Video would not stutter in fullscreen and DXVA would not permanently disable itself


2 years ago
OS: Unspecified → Windows 7
Hardware: Unspecified → x86_64
status-firefox40: --- → unaffected
status-firefox41: --- → unaffected
status-firefox42: --- → unaffected
status-firefox43: --- → affected
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
We've been working on this issue on nightly. Can you try it on nightly?
Priority: -- → P2

Comment 2

2 years ago
This still does not appear to work on Nightly. I reset all about:config gfx.crashguard prefs, restarted the browser with addons off, loaded this video https://www.youtube.com/watch?v=lfwjzNB--5k and then seeked with GPU-Z active.

It first uses DXVA and plays fine with peak loads of 60% at 1080p60. On seek it burps and continues playing, then turns itself off. I then get the messages in about:support about dropped frames.

Comment 3

2 years ago
I now also see an additional message "[D2D1.1] 4CreateBitmap failure Size(17050,30) Code: 0x80070057 format 0" at "(#0) Error" under "Graphics" in about:support.
Matt, do you know why Slew's particular GPU might be failing the CreateBitmap self-test?
Flags: needinfo?(matt.woodrow)

Comment 5

2 years ago
I believe the CreateBitmap failure is unrelated to this issue. Trying to allocate a 17k wide texture is expected to fail, and is probably caused by web content doing weird things.

Bug 1195864 might help with this (though I'm not confident). We might also just need to increase our threshold to give the card time to catch up after seeking/changing resolution.
Flags: needinfo?(matt.woodrow)


2 years ago
Blocks: 1201274

Comment 6

2 years ago
Created attachment 8656218 [details] [diff] [review]
Assignee: nobody → matt.woodrow
Attachment #8656218 - Flags: review?(ajones)
Attachment #8656218 - Flags: review?(ajones) → review+

Comment 7

2 years ago
Last Resolved: 2 years ago
status-firefox43: affected → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla43
Slew, thanks again for reporting this video problem. Let us know if tomorrow's Nightly build works better for you. :)

Comment 10

2 years ago
Hello, sorry for the delay I spent a long time testing and it appears to be fixed. Thanks for the quick fixing!
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