Encountered during Firefox 41 beta 8 testing on Windows 10 64-bit. Also reproducing with latest 43.0a1 Nightly. Steps to reproduce: (Pre-requisite: a "dirty" profile) 1. Open Firefox and go to about:preferences#sync 2. Select Create account and sign up for Firefox accounts. 3. Verify the account (from the e-mail). 4. Press the sync button (from the Menu Panel) or Tools-> Sync now. 5. Wait for ~1 minute and close Firefox. 6. Open Firefox with a new profile and log in with the same Firefox account in order to sync. Expected Results: The entire data is synced without any error. Actual Results: The sync is not working, no data is imported. In about:sync-log, two error files were created. You can find them here: https://goo.gl/Gheu7Q Notes: This issue is not reproducing for older Firefox accounts, so it might be a server-side issue. Also reproduced on Mac OS X 10.10.5 and Windows 7 64-bit.
[Tracking Requested - why for this release]: serious bug affecting sync in the case of newly created Firefox Accounts
tracking-firefox41: --- → ?
Tracking for 43. It seems likely that 42 is also affected. Mark or Chris, can you investigate, or help us find a good owner for this bug?
status-firefox41: --- → affected
status-firefox42: --- → ?
tracking-firefox41: ? → +
tracking-firefox42: --- → +
tracking-firefox43: --- → +
One of the sync nodes, https://sync-248-us-west-2.sync.services.mozilla.com seems to refusing connections. :mostlygeek is investigating.
Assignee: nobody → bwong
Rather, :jlaz is going to migrate the node.
:jlaz, do we have monitoring in place on the sync nodes to detect these kinds of problems?
Halfway done with the migration with roughly ~30k users left. Monitoring is in place and did detect the failed node, but I had missed the alert earlier, my apologies! I will update the bug once the migration is complete
Migration completed. Cornel, want to try Syncing once more?
I successfully got migrated from https://sync-248-us-west-2.sync.services.mozilla.com to https://sync-249-us-west-2.sync.services.mozilla.com
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
Setting FF41 and 43 status as fixed based on the fact that this was a sync server side issue and is now resolved.
status-firefox41: affected → fixed
status-firefox43: affected → fixed
I'm confirming this fix using latest Firefox 43.0a1, 42.0a2 and 41.0b8 across platforms (Windows 10 32bit & 64bit, Windows 7 64bit, Mac OS X 10.10.5 and Ubuntu 12.04 32bit). The sync is now working as expected with both old/new Firefox accounts. Thanks!
Status: RESOLVED → VERIFIED
status-firefox41: fixed → verified
status-firefox42: ? → verified
status-firefox43: fixed → verified
QA Contact: cornel.ionce
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