Closed Bug 1207916 Opened 10 years ago Closed 10 years ago

Firefox Not Responding

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
41 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1207766

People

(Reporter: fwsfws, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Build ID: 20150917150946 Steps to reproduce: The hang is intermittent. I am not aware of a process to reproduce it. Actual results: No other browser windows were open. Firefox was opened and hung. I did go to the Internet and load the homepage. However, it became washed out and stopped responding. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb5aff Hang Signature: c03c Hang Type: 32 Waiting on Application Name: plugin-container.exe Waiting on Application Version: 41.0.0.5738 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: c03cc5fcf68b7ccb36942c952db010fd Additional Hang Signature 2: 1bb3 Additional Hang Signature 3: 1bb3ade91317a888c8f59a6252abeb91 Additional Hang Signature 4: c03c Additional Hang Signature 5: c03cc5fcf68b7ccb36942c952db010fd Additional Hang Signature 6: 1bb3 Additional Hang Signature 7: 1bb3ade91317a888c8f59a6252abeb91 After "Check online for a solution and close the program" Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb7072 Fault Module Name: mozglue.dll Fault Module Version: 41.0.0.5738 Fault Module Timestamp: 55fb5afb Exception Code: 80000003 Exception Offset: 0000ec7e OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 After FF was closed and restarted, it ran fine. OS W7 Pro, RAM 12 Gb available Expected results: FF should not have stopped responding.
System was booted 34 minutes befor this hang. 2015.09.24, 21:14 ET Approximately FF was just opened. Loaded Yahoo home page and hung. Plugin-container.exe *32 using 13% of cpu - 21,164 K Except for Notpad, which was opened after FF hung, it is the only application running. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb5aff Hang Signature: 5809 Hang Type: 32 Waiting on Application Name: plugin-container.exe Waiting on Application Version: 41.0.0.5738 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 580956cd69fe60d916ecfec5d6496725 Additional Hang Signature 2: 5022 Additional Hang Signature 3: 5022357e198d7bd1e692a5fe5bb8529d Additional Hang Signature 4: 5809 Additional Hang Signature 5: 580956cd69fe60d916ecfec5d6496725 Additional Hang Signature 6: 5022 Additional Hang Signature 7: 5022357e198d7bd1e692a5fe5bb8529d Check for solution and close Problem signature: Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb7072 Fault Module Name: mozglue.dll Fault Module Version: 41.0.0.5738 Fault Module Timestamp: 55fb5afb Exception Code: 80000003 Exception Offset: 0000ec7e OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
2015.09.25 - 21:08 Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb5aff Hang Signature: 127c Hang Type: 32 Waiting on Application Name: plugin-container.exe Waiting on Application Version: 41.0.0.5738 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 127c115386f381b224bf15d3aedba468 Additional Hang Signature 2: 2b40 Additional Hang Signature 3: 2b4043ce0ee756a5a3b8466263b2216f Additional Hang Signature 4: 127c Additional Hang Signature 5: 127c115386f381b224bf15d3aedba468 Additional Hang Signature 6: 2b40 Additional Hang Signature 7: 2b4043ce0ee756a5a3b8466263b2216f 10 windows open 2015.09.26 - 00:22 Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb5aff Hang Signature: 131a Hang Type: 32 Waiting on Application Name: plugin-container.exe Waiting on Application Version: 41.0.0.5738 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 131ae3bfa9c6746312bf62bba7a74eb6 Additional Hang Signature 2: 0821 Additional Hang Signature 3: 0821d373235a480761d14f3a00865238 Additional Hang Signature 4: 131a Additional Hang Signature 5: 131ae3bfa9c6746312bf62bba7a74eb6 Additional Hang Signature 6: 0821 Additional Hang Signature 7: 0821d373235a480761d14f3a00865238 15 Windowsd open Restarted FF to file a bug report on last hang. 16 windows opened and then hung. Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 41.0.0.5738 Application Timestamp: 55fb5aff Hang Signature: 827d Hang Type: 32 Waiting on Application Name: plugin-container.exe Waiting on Application Version: 41.0.0.5738 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 827d6718a7d48006b42b7f2305d52ca7 Additional Hang Signature 2: a84c Additional Hang Signature 3: a84c2f6093d1a9f9296aba9c66e453e0 Additional Hang Signature 4: 827d Additional Hang Signature 5: 827d6718a7d48006b42b7f2305d52ca7 Additional Hang Signature 6: a84c Additional Hang Signature 7: a84c2f6093d1a9f9296aba9c66e453e0 Since FF hung the last time, the system was rebooted. When FF wanted to reload the open pages at the time of the hang, they were not allowed to open. I felt that there should be no other FF windows open.
These crash reports are not really useful, it's better to post crash reports from about:crashes when Firefox crashed. IMHO, it's a bug some websites displaying some Flash content.
See Also: → 1197077
Flash has been disabled. Will ask to activate. Will see how this works. Flash was always used when FF opened.
Hi, I suspect this is one of the two hangs (which are very similar) from bug 1207766 or bug 1209235. They seem to have been masked (at least partially) when Fx41 was in Beta. Would you mind testing in current Beta (Fx42) with the following pref set (in about:config): dom.ipc.plugins.asyncInit=false We think they are now fixed by another change and we are looking into uplifting that fix.
Flags: needinfo?(fwsfws)
@Reporter - were you able to test in the Beta (Fx42)? - have you applied the latest Firefox released version 42.0?
Component: Untriaged → General
OS: Unspecified → Windows 7
Hardware: Unspecified → x86
Pretty sure this was the same issue as Bug 1207766. Please reopen or file a new bug if you can still reproduce.
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Flags: needinfo?(fwsfws)
Resolution: --- → DUPLICATE
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