Closed Bug 1207916 Opened 9 years ago Closed 9 years ago

Firefox Not Responding

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
41 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1207766

People

(Reporter: fwsfws, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150917150946

Steps to reproduce:

The hang is intermittent.  I am not aware of a process to reproduce it.


Actual results:

No other browser windows were open.  Firefox was opened and hung.
I did go to the Internet and load the homepage.  However, it became washed out
and stopped responding.

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb5aff
  Hang Signature:	c03c
  Hang Type:	32
  Waiting on Application Name:	plugin-container.exe
  Waiting on Application Version:	41.0.0.5738
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	c03cc5fcf68b7ccb36942c952db010fd
  Additional Hang Signature 2:	1bb3
  Additional Hang Signature 3:	1bb3ade91317a888c8f59a6252abeb91
  Additional Hang Signature 4:	c03c
  Additional Hang Signature 5:	c03cc5fcf68b7ccb36942c952db010fd
  Additional Hang Signature 6:	1bb3
  Additional Hang Signature 7:	1bb3ade91317a888c8f59a6252abeb91

After "Check online for a solution and close the program"

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	plugin-container.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb7072
  Fault Module Name:	mozglue.dll
  Fault Module Version:	41.0.0.5738
  Fault Module Timestamp:	55fb5afb
  Exception Code:	80000003
  Exception Offset:	0000ec7e
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

After FF was closed and restarted, it ran fine.

OS W7 Pro, RAM 12 Gb available


Expected results:

FF should not have stopped responding.
System was booted 34 minutes befor this hang. 2015.09.24,  21:14 ET Approximately

FF was just opened.  Loaded Yahoo home page and hung.

Plugin-container.exe *32 using 13% of cpu - 21,164 K

Except for Notpad, which was opened after FF hung, it is the only application running.


Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb5aff
  Hang Signature:	5809
  Hang Type:	32
  Waiting on Application Name:	plugin-container.exe
  Waiting on Application Version:	41.0.0.5738
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	580956cd69fe60d916ecfec5d6496725
  Additional Hang Signature 2:	5022
  Additional Hang Signature 3:	5022357e198d7bd1e692a5fe5bb8529d
  Additional Hang Signature 4:	5809
  Additional Hang Signature 5:	580956cd69fe60d916ecfec5d6496725
  Additional Hang Signature 6:	5022
  Additional Hang Signature 7:	5022357e198d7bd1e692a5fe5bb8529d

Check for solution and close

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	plugin-container.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb7072
  Fault Module Name:	mozglue.dll
  Fault Module Version:	41.0.0.5738
  Fault Module Timestamp:	55fb5afb
  Exception Code:	80000003
  Exception Offset:	0000ec7e
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
2015.09.25 - 21:08
Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb5aff
  Hang Signature:	127c
  Hang Type:	32
  Waiting on Application Name:	plugin-container.exe
  Waiting on Application Version:	41.0.0.5738
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	127c115386f381b224bf15d3aedba468
  Additional Hang Signature 2:	2b40
  Additional Hang Signature 3:	2b4043ce0ee756a5a3b8466263b2216f
  Additional Hang Signature 4:	127c
  Additional Hang Signature 5:	127c115386f381b224bf15d3aedba468
  Additional Hang Signature 6:	2b40
  Additional Hang Signature 7:	2b4043ce0ee756a5a3b8466263b2216f

10 windows open

2015.09.26 - 00:22

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb5aff
  Hang Signature:	131a
  Hang Type:	32
  Waiting on Application Name:	plugin-container.exe
  Waiting on Application Version:	41.0.0.5738
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	131ae3bfa9c6746312bf62bba7a74eb6
  Additional Hang Signature 2:	0821
  Additional Hang Signature 3:	0821d373235a480761d14f3a00865238
  Additional Hang Signature 4:	131a
  Additional Hang Signature 5:	131ae3bfa9c6746312bf62bba7a74eb6
  Additional Hang Signature 6:	0821
  Additional Hang Signature 7:	0821d373235a480761d14f3a00865238

15 Windowsd open


Restarted FF to file a bug report on last hang.  16 windows opened and then hung.  

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangXProcB1
  Application Name:	firefox.exe
  Application Version:	41.0.0.5738
  Application Timestamp:	55fb5aff
  Hang Signature:	827d
  Hang Type:	32
  Waiting on Application Name:	plugin-container.exe
  Waiting on Application Version:	41.0.0.5738
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033
  Additional Hang Signature 1:	827d6718a7d48006b42b7f2305d52ca7
  Additional Hang Signature 2:	a84c
  Additional Hang Signature 3:	a84c2f6093d1a9f9296aba9c66e453e0
  Additional Hang Signature 4:	827d
  Additional Hang Signature 5:	827d6718a7d48006b42b7f2305d52ca7
  Additional Hang Signature 6:	a84c
  Additional Hang Signature 7:	a84c2f6093d1a9f9296aba9c66e453e0

Since FF hung the last time, the system was rebooted.  When FF wanted to reload the open pages at the time of the hang, they were not allowed to open.  I felt that there should be no other FF windows open.
These crash reports are not really useful, it's better to post crash reports from about:crashes when Firefox crashed.

IMHO, it's a bug some websites displaying some Flash content.
See Also: → 1197077
Flash has been disabled.  Will ask to activate.  Will see how this works.  Flash was always used when FF opened.
Hi,

I suspect this is one of the two hangs (which are very similar) from bug 1207766 or bug 1209235.
They seem to have been masked (at least partially) when Fx41 was in Beta.

Would you mind testing in current Beta (Fx42) with the following pref set (in about:config):

dom.ipc.plugins.asyncInit=false

We think they are now fixed by another change and we are looking into uplifting that fix.
Flags: needinfo?(fwsfws)
@Reporter 
 - were you able to test in the Beta (Fx42)?
 - have you applied the latest Firefox released version 42.0?
Component: Untriaged → General
OS: Unspecified → Windows 7
Hardware: Unspecified → x86
Pretty sure this was the same issue as Bug 1207766.

Please reopen or file a new bug if you can still reproduce.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(fwsfws)
Resolution: --- → DUPLICATE
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