Main Facebook page and Chat not shown properly

RESOLVED DUPLICATE of bug 1174899

Status

()

Firefox
Untriaged
RESOLVED DUPLICATE of bug 1174899
2 years ago
2 years ago

People

(Reporter: Jose Maria, Unassigned)

Tracking

44 Branch
x86_64
Windows 8.1
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(2 attachments)

(Reporter)

Description

2 years ago
Created attachment 8669374 [details]
FacebookPage.jpg

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20151003030225

Steps to reproduce:

I was trying to browse on Facebook page


Actual results:

The page never ends to load. The chat appears incomplete. The browser doesn't crash, but it never finish the page load. I tried refreshing the page repeatedly and sometimes works. I checked the internet connection but it was ok. I opened the facebook page in other browsers and loads ok. I refreshed nightly (from about:support) but the problem continues. (see attached image)
The troubleshoot information shows the following:

Application Basics
------------------

Name: Firefox
Version: 44.0a1
Build ID: 20151003030225
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
Multiprocess Windows: 1/1 (default: true)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Graphics
--------

Adapter Description: Intel(R) HD Graphics 3000
Adapter Description (GPU #2): NVIDIA GeForce GT 540M
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 1024
Asynchronous Pan/Zoom: wheel input enabled
Device ID: 0x0116
Device ID (GPU #2): 0x0df4
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17999)
Driver Date: 5-28-2015
Driver Date (GPU #2): 7-22-2015
Driver Version: 9.17.10.4229
Driver Version (GPU #2): 10.18.13.5362
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 16421043
Subsys ID (GPU #2): 16421043
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151003030225
browser.startup.homepage_override.buildID: 20151003030225
browser.startup.homepage_override.mstone: 44.0a1
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 44.0a1
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.abi: x86_64-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1443917459
media.gmp-eme-adobe.version: 14
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1443917472
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20151003030225
media.gmp-manager.lastCheck: 1443917408
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateClearSavedPwdsOnExit: true
security.sandbox.content.tempDirSuffix: {fd1c3fbb-246b-4fc7-9ac1-2f2c80290821}

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.9
Version in use: 4.10.9

NSS
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC

NSSSMIME
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC

NSSSSL
Expected minimum version: 3.20 Basic ECC
Version in use: 3.20 Basic ECC

NSSUTIL
Expected minimum version: 3.20
Version in use: 3.20

Experimental Features
---------------------



Expected results:

The page should be loaded correctly
(Reporter)

Updated

2 years ago
OS: Unspecified → Windows 8.1
Hardware: Unspecified → x86_64

Comment 1

2 years ago
I also experience this issue.
@ josetaborda, thanks for reporting this problem. I see you are using 64-bit Firefox Nightly 44. Is this a recent problem? Do you see this problem with 32-bit Nightly 44 or with 64-bit Firefox Beta 42? (Beta because 64-bit is not available yet in the Release channel.)

@ to_du, in which version of Firefox did you see the problem?

I was unable to reproduce the problem with Nightly 44 on OS X or 64-bit or 32-bit Nightly 44 on Windows 8.1.
But I did hit crash bug 1206107 with 64-bit Nightly 44 on Windows.

Comment 4

2 years ago
@ Chris Peterson, this problem appears in Firefox Nightly.

Comment 5

2 years ago
Created attachment 8669565 [details]
nightly.PNG
(Reporter)

Comment 6

2 years ago
(In reply to Chris Peterson [:cpeterson] from comment #2)
> @ josetaborda, thanks for reporting this problem. I see you are using 64-bit
> Firefox Nightly 44. Is this a recent problem? Do you see this problem with
> 32-bit Nightly 44 or with 64-bit Firefox Beta 42? (Beta because 64-bit is
> not available yet in the Release channel.)
> 
> @ to_du, in which version of Firefox did you see the problem?
> 
> I was unable to reproduce the problem with Nightly 44 on OS X or 64-bit or
> 32-bit Nightly 44 on Windows 8.1.

I'm using the 64bit version. Actually I noticed this problem in 43 version too. I thought that with the new update it could be fixed but it didn't happen.

Comment 7

2 years ago
(In reply to josetaborda from comment #0)
> Created attachment 8669374 [details]
> FacebookPage.jpg
> 
> Actual results:
> 
> The page never ends to load. The chat appears incomplete. The browser
> doesn't crash, but it never finish the page load. 

It's likely a dupe of bug 1174899.

Updated

2 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1174899
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