1215982 - Crash when playing video on channel9.msdn.com

Status: RESOLVED FIXED

(Core :: Audio/Video, defect, P1)

Description

[Johan C]

STR:
1. Load a video on channel9.msdn.com, for example: https://channel9.msdn.com/Events/Build/2015/2-692.
2. Play the video.
3. Pause the video.

Actual result:
You guessed it, crash! :)
* with e10s _enabled_
  * Content process only.
  * crash report: https://crash-stats.mozilla.com/report/index/51610c55-47eb-4488-bf0c-e859e2151018

* with e10s _disabled_:
  * crash report: https://crash-stats.mozilla.com/report/index/81eec7db-9ce7-4a09-b88c-fb1c12151018


Note:
Reproduced on Aurora and Nightly.

Comment 1

[Johan C]

Actually, simply playing the video is enough to trigger a crash. I thought I was pausing the video by clicking on the video, however it is not possible to pause the video this way.

Updated STR:
1. Load https://channel9.msdn.com/Events/Build/2015/2-692.
2. Play the video.

Additionally it looks like Beta also crashes. Release however does _not_ crash.

Beta crash report: https://crash-stats.mozilla.com/report/index/6329f6bd-1b5a-4f9a-94b5-e17e32151018

Comment 2

[Jean-Yves Avenard [:jya]]

What platform are you using ?

WFM on Windows 10 64 bits.

Comment 3

[Jean-Yves Avenard [:jya]]

Please provide detailed information on your setup: GPU , drivers etc... 

Seems to be a crash in the WMF decoder.

Comment 4

[Jean-Yves Avenard [:jya]]

crash in windows DLL, not my expertise

Comment 5

[Johan C]

Attachment: about:support raw data

(In reply to Jean-Yves Avenard [:jya] from comment #3)
> Please provide detailed information on your setup: GPU , drivers etc... 
My bad, I thought that would be included with the crash report, guess not :(
For clarity, I'm running Windows 7 x64.

_Note_: I reproduced the bug with all plugins set to "Never Activate" and without any extensions.

about:support text below:

---------------------------------------------------------------------------------

Application Basics
------------------

Name: Firefox
Version: 44.0a1
Build ID: 20151018030250
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
Multiprocess Windows: 1/1 (default: true)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

Report ID: bp-513cae0e-0e3a-49db-8627-4999d2151018
Submitted: 14 hours ago

Report ID: bp-6329f6bd-1b5a-4f9a-94b5-e17e32151018
Submitted: 14 hours ago

Report ID: bp-51610c55-47eb-4488-bf0c-e859e2151018
Submitted: 14 hours ago

Report ID: bp-81eec7db-9ce7-4a09-b88c-fb1c12151018
Submitted: 14 hours ago

Report ID: bp-4eb86f5c-ec4c-425d-9894-262012151018
Submitted: 15 hours ago

Report ID: bp-d3248c7b-9c4f-4a69-ac51-549312151018
Submitted: 15 hours ago

All Crash Reports (including 4 pending crashes in the given time range)

Extensions
----------

Graphics
--------

Adapter Description: NVIDIA GeForce GTX 470
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 1280
Asynchronous Pan/Zoom: wheel input enabled
Device ID: 0x06cd
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17461)
Driver Date: 10-16-2014
Driver Version: 9.18.13.4448
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 00000000
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 470 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151018030250
browser.startup.homepage_override.buildID: 20151018030250
browser.startup.homepage_override.mstone: 44.0a1
browser.tabs.crashReporting.sendReport: false
browser.tabs.remote.autostart: true
browser.tabs.remote.autostart.2: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 44.0a1
gfx.crash-guard.d3d11layers.appVersion: 43.0a1
gfx.crash-guard.d3d11layers.deviceID: 0x06cd
gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4448
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.enabled: false
media.gmp-eme-adobe.lastUpdate: 1445205758
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.enabled: false
media.gmp-gmpopenh264.lastUpdate: 1439920274
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20151018030250
media.gmp-manager.lastCheck: 1445205756
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1444919770
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npbispbrowser: 0
plugin.state.npctrl: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdfviewer: 0
plugin.state.npspwrap: 0
plugin.state.npunity3d: 0
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
security.sandbox.content.tempDirSuffix: {2e7e7b96-bac7-4e3a-9470-82bc1eea3c16}
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1444919770

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSSMIME
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSSSL
Expected minimum version: 3.20.1 Basic ECC
Version in use: 3.20.1 Basic ECC

NSSUTIL
Expected minimum version: 3.20.1
Version in use: 3.20.1

Experimental Features
---------------------

Comment 6

[Ralph Giles (:rillian)]

Chris can reproduce!

Comment 7

[Chris Pearce [:cpearce (Not reading bugmail)]]

Was playing Netflix in another tab FTR, and had Skype Click-to-call.

Comment 8

[Chris Pearce [:cpearce (Not reading bugmail)]]

Fixed by Bug 1205083.