1216258 - [Netflix] error F7111-1103-500: Internet Connection Problem

Status: RESOLVED FIXED

(Core :: Audio/Video: Playback, defect, P1)

Description

[black_rain91]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20151015151621

Steps to reproduce:

I tried watching a show on Netflix. This issue ONLY happened on Netflix. All other browsers were fine.


Actual results:

An error code pops:

Internet Connection Problem

An Internet or home network connection problem is preventing playback. Please check your Internet connection and try again.

If the problem persists, please call Netflix Customer Support 
Error Code: F7111-1103-500


Expected results:

The show should of played without any issue.

Comment 1

[Chris Stinson]

I get the same message on nightly 44 and aurora 43.

Comment 2

[Chris Peterson [:cpeterson]]

Thanks for reporting this problem. Netflix says that error F7111-1103-500 indicates a problem with an internal Netflix server. Their server engineers are investigating the problem now.

As a temporary workaround, you can try disabling HTML5 DRM so that Netflix uses Silverlight video instead of HTML5 video:

https://support.mozilla.org/en-US/kb/enable-drm#w_opt-out-of-cdm-playback-uninstall-cdms-and-stop-all-cdm-downloads

Comment 3

[Kevin]

Our server engineers have identified and fixed the problem. The fix will be canaried tonight and if all goes well will be pushed out to PROD in the morning around 7:00 AM PDT

Comment 4

[pedrogfrancisco]

I have this issue today, on Portugal. Is the fix applied world wide?

Comment 5

[Chris Peterson [:cpeterson]]

(In reply to pedrogfrancisco from comment #4)
> I have this issue today, on Portugal. Is the fix applied world wide?

Netflix says the fix should be live on Monday or Tuesday.

Comment 6

[Chris Peterson [:cpeterson]]

Netflix says the fix is live in production now.

Comment 7

[Maja Frydrychowicz :impossibus (was :maja_zf) (needinfo me)]

The VideoPuppeteer EME test for Netflix now passes : https://treeherder.allizom.org//logviewer.html#?job_id=2145399&repo=mozilla-central

I've also verified that Netflix playback is fixed on my Win 7 laptop.

Comment 8

[Chris Peterson [:cpeterson]]

Thanks for testing, Maja.