1229190 - Content does not load when a new window is called

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Trammel May]

Attachment: Content doesnt load on new window page.PNG

Actual Result:
When the user clicks a link on the lun.com site, it opens a new web page however no content loads. 

Expected Result:
When the user clicks on a link that opens content in a new window, all content should load. 

Steps to Recreate:
1. Launch firefox and navigate to www.lun.com. 
2. Click on any of the links on the left of the page. 
3. Observe a new window opened. If this is not the case, click a different link. 
4. Observe the new window does not load content. 

Special Notes:
This test was performed on Chrome and Edge as control tests. Both other browsers loaded the content.

Comment 1

[:Gijs (he/him)]

I can't reproduce on 44 or 43, if Flash is enabled.


Can you re-test on a clean profile, and provide some more information about which OS you're testing on etc., if there are messages in the browser console and so on?

Comment 2

[Trammel May]

Attachment: Medivh DxDiag.txt

Here is the dxdiag from the machine it was tested on. I will retest with java and and get back to you

Comment 3

[:Gijs (he/him)]

(In reply to Trammel May from comment #2)
> Created attachment 8694879 [details]
> Medivh DxDiag.txt
> 
> Here is the dxdiag from the machine it was tested on. I will retest with
> java and and get back to you

? You don't need java - you can open the console I mean using tools > web developer > browser console, or the ctrl-shift-j shortcut on Windows. There might be a lot in there, the clue will be what shows up there when you open the link.

Comment 4

[Trammel May]

Attachment: Alleria DxDiag.txt

Wrong DxDiag uploaded, here is the correct one, although the bug was replicated on Medivh as well.

Comment 5

[Trammel May]

(In reply to :Gijs Kruitbosch from comment #3)
> (In reply to Trammel May from comment #2)
> > Created attachment 8694879 [details]
> > Medivh DxDiag.txt
> > 
> > Here is the dxdiag from the machine it was tested on. I will retest with
> > java and and get back to you
> 
> ? You don't need java - you can open the console I mean using tools > web
> developer > browser console, or the ctrl-shift-j shortcut on Windows. There
> might be a lot in there, the clue will be what shows up there when you open
> the link.

Sorry, I meant flash, I don't know why I wrote java.

Comment 6

[Trammel May]

QA Confirmed: Resolved. 

Installing flash did the trick.

Comment 7

[:Gijs (he/him)]

Both Edge and Chrome ship their own flash, so this is expected.