1231078 - Document that XP users need a font pack from Microsoft to see Hong Kong Supplementary Characters in Firefox 43

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Henri Sivonen (:hsivonen)]

Bug 912470 changed how the decoding for Hong Kong's legacy character encoding (Big5-HKSCS) works. Please add a SUMO article about this. The article should contain at least these keywords:

Hong Kong Supplementary Characters
HKSCS
Traditional Chinese
Windows XP

Suggested article content:

Why aren't some Traditional Chinese characters used in Hong Kong no longer rendering properly in Firefox 43 on Windows XP?

Firefox 43 changed the decoding of Hong Kong Supplementary Characters in the Big5-HKSCS encoding to use the standardized Unicode code points that are used on operating systems other than Windows XP. For these characters to render correctly on Windows XP, <a href="https://www.microsoft.com/en-us/download/details.aspx?id=10109">Windows XP Font Pack for ISO 10646:2003 + Amendment 1 Traditional Chinese Support</a> from Microsoft is needed.

(Suggested article content ends.)

The article should probably be localized into Traditional Chinese, in which case the link should point to https://www.microsoft.com/zh-hk/download/details.aspx?id=10109 . (Note zh-hk in the Microsoft link even though SUMO uses zh-TW for Traditional Chinese.)

Comment 1

[Alice Wyman]

We already have this SUMO article:
https://support.mozilla.org/en-US/kb/how-improve-hkscs-localization-firefox-windows-xp

Comment 2

[Alice Wyman]

> We already have this SUMO article:
> https://support.mozilla.org/en-US/kb/how-improve-hkscs-localization-firefox-windows-xp

Joni: can you review the article?  It was approved on Nov 25, 2015 but it's not marked ready to localize.  Related discussion:
https://support.mozilla.org/en-US/kb/how-improve-hkscs-localization-firefox-windows-xp/discuss/6322

Comment 3

[Henri Sivonen (:hsivonen)]

(In reply to Alice Wyman from comment #1)
> We already have this SUMO article:
> https://support.mozilla.org/en-US/kb/how-improve-hkscs-localization-firefox-
> windows-xp

Oh, nice. I was unaware of that. The body of the article is fine, but the title about "improving localization" is a bit odd. I think "Why aren't some Traditional Chinese characters used in Hong Kong no longer rendering properly in Firefox 43 on Windows XP?" would be a better title, but I don't know what kind of trouble changing the title would cause considering that the title shows up in the URL.

Comment 4

[Joni Chan]

Is this done? According to the discussion, it is, but I don't see it in the article history. We're already in 48, but if this is still a problem, please reopen the bug.