1234882 - 43.0.2 stub installer will not open when attempting to run from disk on Windows Vista

Status: RESOLVED FIXED

(Firefox :: Installer, defect)

Description

[Jonathan Petto [:jpetto]]

Attachment: vista-stub-issue.mp4

OS: Windows Vista
STR: Visit www.mozilla.org and click any download button. When file dialog appears, choose "Save". Attempt to open saved stub installer [1]. Nothing happens.

Choosing "Run" from the file save dialog successfully starts the installer.

Saving the 43.0.1 stub installer [2] and running from disk successfully starts the installer.


[1] https://download-installer.cdn.mozilla.net/pub/firefox/releases/43.0.2/win32/en-US/Firefox%20Setup%20Stub%2043.0.2.exe
[2] https://download-installer.cdn.mozilla.net/pub/firefox/releases/43.0.1/win32/en-US/Firefox%20Setup%20Stub%2043.0.1.exe

Comment 1

[Craig Cook (:craigcook)]

Confirming the same behavior in another Vista VM. Thus far we've been able to reproduce this using the stock Vista VMs provided by modern.ie, but ideally we should confirm this bug with a different setup just to be sure it's not an issue with the particular VM they distribute.

Comment 2

[Josh Mize [:jgmize]]

We should consider expanding the changes to bouncer made for bug 1233779 to include Vista as well due to this issue.

Comment 3

[Sylvestre Ledru [:Sylvestre]]

Probably, Jeremy, can you help here? Thanks

Comment 4

[Josh Mize [:jgmize]]

I believe https://support.microsoft.com/en-us/kb/2763674 is the likely culprit here.

Comment 5

[Jeremy Orem [:oremj]]

It looks like Vista is Windows NT 6.0. It would be easy to add this to bouncer. Let's plan on doing this. Should we do an emergency push today or wait until after the holiday weekend?

Comment 6

[Jeremy Orem [:oremj]]

Shall we start pinning Vista to sha1 builds as well?

Comment 7

[Liz Henry (:lizzard) (relman/hg->git project)]

Yes, thank you Jeremy, please do! Again, I guess our issue is that we can't differentiate easily between Vista users who have service pack 2 vs. those who don't. So for now we have to send them all to the sha-1 builds.

Comment 8

[Liz Henry (:lizzard) (relman/hg->git project)]

Jeremy, can you take this? I think it may be the last issue we have to deploy.

Comment 9

[Jeremy Orem [:oremj]]

The work around has been deployed.

Comment 10

[Rail Aliiev [:rail]]

(In reply to Jeremy Orem [:oremj] from comment #9)
> The work around has been deployed.

Closing.