1239310 - Sync doesn't work on a new computer

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[main]

Attachment: firefox-sync.txt

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160105164030

Steps to reproduce:

1. Set up Sync on new a machine following instruction.

I think that might be important:
Before I forgot my password, before 1) I had to reset my passwords. I successfully reset my password.

Additionally I:
- deactivated and reactivated sync on the new machine.
- restarted Firefox.
No positive effect.

No more comment - I have Firefox on my Android phone and after resetting password, Sync didn't complained yet.


Actual results:

Sync 'promised' to start syncing straight away (Standard message), but nothing happened.


Expected results:

Copied synced information from cloud onto new server.

Comment 1

[main]

Sync started to work out of blue on the new computer. 

What might be related. I restarted my phone. After that I saw Firefox complaining on problems with Sync-In. I provided the new password (on the phone). Unfortunately, I didn't noticed if sync on computer started to work after restarting phone or providing password or in another moment.

Comment 2

[Mark Hammond [:markh] [:mhammond]]

Thanks for the update. Note that once you reset your password, data on the server is lost, so you need one of your previously connected devices to sync with that new password and the data will then be sent to the servers and are able to be sucked down by the new computer.

Glad it's working for you though!

Comment 3

[main]

@MarkH - thanks for explaining. However, I don't recall seeing any such information in documentation. Of course I might miss it, but if such info is missing, that a documentation issue. Should I then create another request to update docs?

Comment 4

[Mark Hammond [:markh] [:mhammond]]

(In reply to main from comment #3)
> @MarkH - thanks for explaining. However, I don't recall seeing any such
> information in documentation. Of course I might miss it, but if such info is
> missing, that a documentation issue. Should I then create another request to
> update docs?

What documentation did you read that you expect to have seen it mentioned? If you can identify any such document, then sure, a new bug to update it would be good. Note too that the screen where you change you password does state this, but unfortunately it's still easy to miss.

Comment 5

[Ryan Kelly [:rfkelly]]

> Note too that the screen where you change you password does state this,
> but unfortunately it's still easy to miss.

We're working on making it much harder to miss:

  https://github.com/mozilla/fxa/pull/103